Title: elrid's Replies | WordPress.org --- # elrid [ ](https://wordpress.org/support/users/elrid/) * [Profile](https://wordpress.org/support/users/elrid/) * [Topics Started](https://wordpress.org/support/users/elrid/topics/) * [Replies Created](https://wordpress.org/support/users/elrid/replies/) * [Reviews Written](https://wordpress.org/support/users/elrid/reviews/) * [Topics Replied To](https://wordpress.org/support/users/elrid/replied-to/) * [Engagements](https://wordpress.org/support/users/elrid/engagements/) * [Favorites](https://wordpress.org/support/users/elrid/favorites/) Search replies: ## Forum Replies Created Viewing 6 replies - 1 through 6 (of 6 total) * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Weird issue with plugins](https://wordpress.org/support/topic/weird-issue-with-plugins/) * Thread Starter [elrid](https://wordpress.org/support/users/elrid/) * (@elrid) * [9 years, 6 months ago](https://wordpress.org/support/topic/weird-issue-with-plugins/#post-8434550) * Hello to anyone visiting this thread from the future, My apologies for the issue you’re experiencing, * I’m afraid I’ve no further insight into this issue – I done as Mr. Stern above suggested and got my client to contact their host in order to resolve the issue. I haven’t heard from them, but they managed to get it all fixed on their end. * If anyone stumbling across this has a similar issue, I’m afraid you’ll have to contact your hosts to get it all sorted out. * Best of luck, and thanks again for the help, Steve! * Thanks, El * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Weird issue with plugins](https://wordpress.org/support/topic/weird-issue-with-plugins/) * Thread Starter [elrid](https://wordpress.org/support/users/elrid/) * (@elrid) * [9 years, 6 months ago](https://wordpress.org/support/topic/weird-issue-with-plugins/#post-8424684) * Hi Steve, * Don’t worry, I’ve been uploading them to the plugins directory 🙂 I just found it strange that the error I get mentions permissions with the uploads folder and not the plugins one * I’ve contacted our client now to try and get their hosting details – hopefully we’ll be able to get a resolution from their hosting company * Is it possible to leave this thread open so that when I get a response I can come back and update it? (I hate finding threads that end with no resolution – I’d like to try and ensure that anyone stumpling across this post in the same boat at least gets some sort of direction out of it) * Thanks, El * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Weird issue with plugins](https://wordpress.org/support/topic/weird-issue-with-plugins/) * Thread Starter [elrid](https://wordpress.org/support/users/elrid/) * (@elrid) * [9 years, 6 months ago](https://wordpress.org/support/topic/weird-issue-with-plugins/#post-8424283) * Hi Steve, * It is indeed – everything I can see through FTP belongs to the same user. * Quick semi-related question, though, why is it that uploading a plugin uses the uploads folder rather than the plugins folder? (please feel free to skip over this – the plugin issue is far more important than my curiosity) * Thanks, El * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Weird issue with plugins](https://wordpress.org/support/topic/weird-issue-with-plugins/) * Thread Starter [elrid](https://wordpress.org/support/users/elrid/) * (@elrid) * [9 years, 6 months ago](https://wordpress.org/support/topic/weird-issue-with-plugins/#post-8424203) * Hi Steve, * Unfortunately not, but I can see the owner in Filezilla – not sure how I missed it at first, It looks to me as if I’m on the correct account, * If I upload a file, it’s the same user number as every other file I can see in Filezilla * Thanks, El * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Weird issue with plugins](https://wordpress.org/support/topic/weird-issue-with-plugins/) * Thread Starter [elrid](https://wordpress.org/support/users/elrid/) * (@elrid) * [9 years, 6 months ago](https://wordpress.org/support/topic/weird-issue-with-plugins/#post-8424124) * Hi Steve, * Now that I’m not sure about – how would I check that? * If it helps, I’m definitely on an administrator account, * Also, a bit of extra information I think I should have added earlier, we recently moved this site over to a new server at a different hosting company, * Do you think it could be related to that? * Thanks, El * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Weird issue with plugins](https://wordpress.org/support/topic/weird-issue-with-plugins/) * Thread Starter [elrid](https://wordpress.org/support/users/elrid/) * (@elrid) * [9 years, 6 months ago](https://wordpress.org/support/topic/weird-issue-with-plugins/#post-8424073) * Hi Steve, * Haha, I appreciate any response, don’t worry 🙂 I’m assuming (I know, that’s a bad move) they are the correct directories – I’m using the site’s IP when connecting through FTP * Additionally, if I install a plugin from the plugin search available in WordPress, I can see this directory appear in the FTP * Does that sound right? * Thanks, El - This reply was modified 9 years, 6 months ago by [elrid](https://wordpress.org/support/users/elrid/). Viewing 6 replies - 1 through 6 (of 6 total)