Title: elemental.tm's Replies | WordPress.org --- # elemental.tm [ ](https://wordpress.org/support/users/elementaltm/) * [Profile](https://wordpress.org/support/users/elementaltm/) * [Topics Started](https://wordpress.org/support/users/elementaltm/topics/) * [Replies Created](https://wordpress.org/support/users/elementaltm/replies/) * [Reviews Written](https://wordpress.org/support/users/elementaltm/reviews/) * [Topics Replied To](https://wordpress.org/support/users/elementaltm/replied-to/) * [Engagements](https://wordpress.org/support/users/elementaltm/engagements/) * [Favorites](https://wordpress.org/support/users/elementaltm/favorites/) Search replies: ## Forum Replies Created Viewing 14 replies - 1 through 14 (of 14 total) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Perfect Images: Regenerate Thumbnails, Image Sizes, WebP & AVIF] Great idea, but broken functionality and unhelpful support](https://wordpress.org/support/topic/great-idea-but-broken-functionality-and-unhelpful-support/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [10 years, 3 months ago](https://wordpress.org/support/topic/great-idea-but-broken-functionality-and-unhelpful-support/#post-8046071) * [@utilitypole](https://wordpress.org/support/users/utilitypole/) to be fair from reading the support thread I think that perhaps both you and Jordy lost a little in translation and then things escalated badly from there on in. It’s easy to forget English is not everyone’s native tongue which makes it all too easy to get express oneself in the right tone of voice leading to misunderstanding on behalf of both parties and in this case neither is without blame. Your frustration and obvious anger at the situation you were experiencing was interpreted rightly or wrongly by Jordy who took it personally. You have to agree your comment ‘What’s going on, here?’ comment could certainly be interpreted as angry/aggressive, certainly not particularly constructive. * Personally I actually didn’t think his first response to you in the support thread was particularly condescending it certainly was not unhelp in fact the suggestions he made were actually very helpful and correct. I interpreted it as Jordy actually trying to be supportive and show concern you were feeling so frustrated, whilst attempting to convey a much better approach to the situation would be a calm and constructive manner for your own personal wellbeing and mental state. Unfortunately he didn’t express this very well. I then think in your stressed out state you were overly sensitive and certainly misinterpreted what he actually had said. Anyhow I fully appreciate thats just my personal interpretation which obviously differs from yours. * **Facts:** The plugin may be broken for you but it certainly is not broken for 99% of users or installs so don’t generalise. Checking the PHP logs is always the first place to look, this would have enabled you to provide more specific information to Jordy to actually help debug your issue. There might well be an issue with your install or hosting environment. Your metadata might be corrupt, it happens. It might well be a plugin conflict. He didn’t actually ‘shift’ any blame towards any 3rd party plugins or themes, he merely stated that metadata corruption can occur after installing and deinstalling many plugins and themes which is very true. He certainly never said anything or even inferred that Bettermag to be ‘a less-than-optimal theme’. * I wouldn’t blame Jordy for being frustrated at your misleading review or from his right to withdraw from continuing to proving you from further support. From what I have read you never finished debugging your issue or gave the developer a chance to assist you fully and then went on to made false statements in your review. He stated it was a ‘waste of time’ trying to talk to you after you had posted your review. Then you have the audacity to suggest he ‘should consider a more professional approach’… I am certain that a anyone who bothers to read both your support thread and this review thread will also come to the same conclusion. * Despite what you say your posts show little understanding of how hard it is to develop wordpress plugins and provide support absolutely free of charge. Your attitude and actions do nothing to encourage developers to continue doing so and only serve to damage the WordPress Community. With the greatest respect perhaps you too should be more professional in your approach, be more patient and stick to the facts instead of making them up. * Peace out. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Media File Renamer: Rename for better SEO (AI-Powered)] Another great plugin that complements WP Media Cleaner nicely](https://wordpress.org/support/topic/another-great-plugin-that-complements-wp-media-cleaner-nicely/) * Thread Starter [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [10 years, 3 months ago](https://wordpress.org/support/topic/another-great-plugin-that-complements-wp-media-cleaner-nicely/#post-8073958) * Your welcome Jordy, thanks for all your efforts. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Media File Renamer: Rename for better SEO (AI-Powered)] The most basic feature is an addon.](https://wordpress.org/support/topic/the-most-basic-feature-is-an-addon/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [10 years, 3 months ago](https://wordpress.org/support/topic/the-most-basic-feature-is-an-addon/#post-8067637) * [@iambriansreed](https://wordpress.org/support/users/iambriansreed/) There is nothing wrong with the name, it does what it says to do. It renames media files both automatically and manually (should you choose to upgrade to Pro). You may well be disappointed and have every right to rate a plugin negatively if it doesn’t do what it is advertised to do, the information supplied is misleading or the technical support provided you have experienced is lacking. I think it’s fair to say in this instance that none of these is true and I cannot help but feel you should not have posted a review at all, negative or otherwise. Your review was neither informative or constructive. * Anyhow… if what I have said hasn’t changed your opinion and you are unwilling to adjust your review rating accordingly then we’ll just agree to disagree. I have nothing new to say on the matter, users who take the time to read these reviews can make up their own minds. * BTW: In case anyone reading this is wondering why I have become involved it’s simply because I use and subscribe to this plugin and who believes in being fair and just. In this case I see a humble developer who plays an active part contributing to the WP community being unfairly treated and their efforts taken for granted. Peace out. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Media File Renamer: Rename for better SEO (AI-Powered)] The most basic feature is an addon.](https://wordpress.org/support/topic/the-most-basic-feature-is-an-addon/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [10 years, 3 months ago](https://wordpress.org/support/topic/the-most-basic-feature-is-an-addon/#post-8067635) * [@iambriansreed](https://wordpress.org/support/users/iambriansreed/) Quite honestly I don’t know what you think you’re asking for. * FACT: You CAN rename a media file with this Plugin. The free version does it automatically the Paid version allows you to manually customise the filename. * It’s not rocket science, it comes down to you taking responsibility for doing your due diligence and researching the plugin thoroughly before deciding if it meets your requirements. If you had you would not of been disappointed. I can only suggest you take more care next time instead of blaming someone who has done their level best to ensure all the information you need to make an informed choice is available to you. * You have no argument. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Media File Renamer: Rename for better SEO (AI-Powered)] The most basic feature is an addon.](https://wordpress.org/support/topic/the-most-basic-feature-is-an-addon/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [10 years, 3 months ago](https://wordpress.org/support/topic/the-most-basic-feature-is-an-addon/#post-8067633) * Another case of someone unfairly expecting developers to provide all their time and resources for free. [@iambriansreed](https://wordpress.org/support/users/iambriansreed/) be honest would you work for free? could you do a better job than the developer? Somehow I don’t think so. * It’s worth putting the relatively low fees charged by Open Source developers into perspective. If it wasn’t for them supporting Open Source CMS’s like WordPress, Joomla, Drupal and contributing to the Communities for these you would probably not be able to afford to create and develope your own Websites at all. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Media File Renamer: Rename for better SEO (AI-Powered)] Misleading](https://wordpress.org/support/topic/misleading-22/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [10 years, 3 months ago](https://wordpress.org/support/topic/misleading-22/#post-8070416) * [@fmonti](https://wordpress.org/support/users/fmonti/) with the greatest respect I have to agree with the developer, your review is totally unjust and unfair. If you had read the plugins description instead of merely ‘assuming’ it would do what you wanted it to do you could have saved yourself the time and effort installing it. Of course you should ALWAYS read the full description (and the reviews and the FAQ’s) before deciding to install ANY plugin. Your inability to do so is naive at best, at worst potentially dangerous and downright lazy. Think about it for a minute… what would happen if you installed a plugin that then trashed your site because either known issues had been clearly indicated in the information provided by the developer or you had used it incorrectly. * Any potential user with a modicum of sense looking to research Media File Renamer to see whether it is right for the job will read your review and come to the same conclusion as I have. The developer has been upfront and honest about the feature and limitations provided by the free version. Your review and rating is invalid and should be dismissed. * I should also add the comparatively small fee charged to upgrade to the Pro version is money well spent and helps the developer to provide the time and resources to develop and support both the plugin and its users. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Stream] errors when logged into admin](https://wordpress.org/support/topic/errors-when-logged-into-admin/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [10 years, 4 months ago](https://wordpress.org/support/topic/errors-when-logged-into-admin/#post-6946141) * [@bluedognz](https://wordpress.org/support/users/bluedognz/) would you be so kind to elaborate further, which plugin was conflicting? * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[UpdraftPlus: WP Backup & Migration Plugin] Stopped backing up to Rackspace](https://wordpress.org/support/topic/stopped-backing-up-to-rackspace/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [11 years, 8 months ago](https://wordpress.org/support/topic/stopped-backing-up-to-rackspace/#post-5348205) * Hi, * Any chance of confirmation of the changes made as I have the same error message. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery] Nextgen Gallery doesn't work with Nginx in Plesk 12.x](https://wordpress.org/support/topic/nextgen-gallery-doesnt-work-with-nginx-in-plesk-12x/) * Thread Starter [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [11 years, 11 months ago](https://wordpress.org/support/topic/nextgen-gallery-doesnt-work-with-nginx-in-plesk-12x/#post-5084779) * I’m running Plesk v12.x if that doesn’t adhere to Nginx recommendations then I guess a lot of people are in trouble. I hate to say it but MaxGalleria works perfectly. I could be wrong but my gut feel is your overlooking something. It’s a shame there is nothing in the error logs for me to assist you in resolving. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kadence Security – Password, Two Factor Authentication, and Brute Force Protection] Unable to write to your .htaccess or nginx.conf file.](https://wordpress.org/support/topic/unable-to-write-to-your-htaccess-or-nginxconf-file/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [12 years, 2 months ago](https://wordpress.org/support/topic/unable-to-write-to-your-htaccess-or-nginxconf-file/#post-4767616) * I have the same issues, I’m guessing this is a big as the plugin has recently undergone a major rewrite and there are frequent updates. Hopefully will be addressed in next version. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Media Feather] SMF not using Bit.ly URLs in sharing](https://wordpress.org/support/topic/smf-not-using-bitly-urls-in-sharing/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [12 years, 2 months ago](https://wordpress.org/support/topic/smf-not-using-bitly-urls-in-sharing/#post-4709036) * Hi, I also use the bit.ly plugin is there an update on this issue? Thanks in advance. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Multisite Plugin Manager] [Plugin: Multisite Plugin Manager] Breaks access to admin – white screen of death](https://wordpress.org/support/topic/plugin-multisite-plugin-manager-breaks-access-to-admin-white-screen-of-death/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-multisite-plugin-manager-breaks-access-to-admin-white-screen-of-death/#post-2330939) * Sorry same issue, I have tried turning all plug-ins off and no change. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Rackspace Cloud in the UK](https://wordpress.org/support/topic/rackspace-cloud-in-the-uk/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [14 years, 5 months ago](https://wordpress.org/support/topic/rackspace-cloud-in-the-uk/#post-2211213) * FYI: after applying the proposed fix I get the following error: * > Invalid response: (curl error: 60) SSL certificate problem, verify that the > CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE: > certificate verify failed: Failed to obtain valid HTTP response. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Rackspace Cloud in the UK](https://wordpress.org/support/topic/rackspace-cloud-in-the-uk/) * [elemental.tm](https://wordpress.org/support/users/elementaltm/) * (@elementaltm) * [14 years, 5 months ago](https://wordpress.org/support/topic/rackspace-cloud-in-the-uk/#post-2211212) * Hi Daniel, can you confirm this is still broken on v2.1.7 and I need to apply the fix outlined in this thread? Thanks in advance. Viewing 14 replies - 1 through 14 (of 14 total)