Title: Ecwid Customer Care's Replies | WordPress.org --- # ecwid_team [ ](https://wordpress.org/support/users/ecwid_team/) * [Profile](https://wordpress.org/support/users/ecwid_team/) * [Topics Started](https://wordpress.org/support/users/ecwid_team/topics/) * [Replies Created](https://wordpress.org/support/users/ecwid_team/replies/) * [Reviews Written](https://wordpress.org/support/users/ecwid_team/reviews/) * [Topics Replied To](https://wordpress.org/support/users/ecwid_team/replied-to/) * [Engagements](https://wordpress.org/support/users/ecwid_team/engagements/) * [Favorites](https://wordpress.org/support/users/ecwid_team/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 248 total) 1 [2](https://wordpress.org/support/users/ecwid_team/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/ecwid_team/replies/page/3/?output_format=md)… [15](https://wordpress.org/support/users/ecwid_team/replies/page/15/?output_format=md) [16](https://wordpress.org/support/users/ecwid_team/replies/page/16/?output_format=md) [17](https://wordpress.org/support/users/ecwid_team/replies/page/17/?output_format=md) [→](https://wordpress.org/support/users/ecwid_team/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Warning: This is a JavaScript application!](https://wordpress.org/support/topic/warning-this-is-a-javascript-application/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years ago](https://wordpress.org/support/topic/warning-this-is-a-javascript-application/#post-16717255) * Hi, This is Ecwid support team. Thank you for your feedback! * Let me address your concerns: * > This is a javascript application that runs in the client’s browser. The e-commerce > store’s HTML is created in the client’s browser, not by WordPress, selecting > products and navigating between products is done in the client’s browser, independent > of WordPress, the current URL and current title is updated in the client’s > browser, not by WordPress. This is only a “WordPress plugin” in the sense that > WordPress adds the e-commerce store’s javascript to the content area of one > page – everything else happens in the client’s browser. * Ecwid stores are indeed hosted on Ecwid servers, not on WordPress. However, Ecwid store added to WordPress is still a part of a WordPress site. When you add Ecwid to a WordPress site, the store embeds into the page source code and the store elements become a part of DOM. You can find store elements, SEO tags, JSON and Microdata markup in the page source code, and Google bots are able to find and crawl such pages. * We use different technologies including JavaScript in order to improve page surfing and speed up the checkout. Clients don’t have to wait for the page to load each time they navigate between store pages. Also, we recently released new features that improved the load speed of Ecwid stores and Google PageSpeed Insights scores. * > All product data is located on another website, not in your WordPress database. * We use cloud-based solution because it has several advantages: - Ecwid is independent of site hosting. We use reliable and secure servers to store Ecwid data and CDN that provides fast delivery of content to clients. In case of any security breaches on your WordPress site, the store data will be intact. - We regularly scan Ecwid for breaches and protect this information with software updates and backups of your stores’ information. - Ecwid plugin is light and doesn’t take much space on your hosting account. So you won’t need to pay for expensive hosting additionally in case you have a lot of products since all data are stored on the Ecwid side. * > If you’re hoping to use an SEO plugin with this, or for any plugin or theme > to get any information from this plugin’s products, forget it. * You can get store data for developing custom integrations via Ecwid API. Here’s the link to our API documentation: [](https://api-docs.ecwid.com/reference/overview) [https://api-docs.ecwid.com/reference/overview](https://api-docs.ecwid.com/reference/overview). * Regarding SEO, Ecwid is compatible with various WordPress SEO plugins, and it has its own features that automatically add SEO tags to the store pages’ source code. If you would like to change SEO data for your products and categories, you can do it in the Ecwid admin account. * May I ask if there is any plugin/theme that you use and that is incompatible with Ecwid? Please, let me know what issue you faced and we’ll check how it can be fixed. Thank you! * Looking forward to hearing from you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[The SEO Framework – Fast, Automated, Effortless.] Structured data](https://wordpress.org/support/topic/structured-data-29/) * [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years ago](https://wordpress.org/support/topic/structured-data-29/#post-16689415) * Thanks for your reply! * I see that we have received your request and it has been assigned to an agent– we’ll get back to you via email shortly. * Sure, you can contact us directly via email [support@ecwid.com](https://wordpress.org/support/users/ecwid_team/replies/support@ecwid.com?output_format=md) or in a live chat (Ecwid admin area > click **Get** **help** in the top right corner > Open Live Chat). Chat support is available 24 hours, Mon-Fri. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[The SEO Framework – Fast, Automated, Effortless.] Structured data](https://wordpress.org/support/topic/structured-data-29/) * [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years ago](https://wordpress.org/support/topic/structured-data-29/#post-16688024) * Hi! This is Ecwid by Lightspeed Support team. * As I understand, you are concerned that Ecwid slows down your website when it’s embedded directly into your page via the widget/shortcode. Could you please share what tools you used for testing your site speed? Do you reproduce the slow loading issue visually as well? * If possible, please, share a link to the page where Ecwid is embedded directly( without iframe) so that we could check what affects the slow loading and see how it can be fixed. Thanks! * As for iframe, I should say that we don’t recommend embedding Ecwid into iframe due to the following limitations: - The links are not updated: when you browse the store that has been put into an iframe, the URL doesn’t change, which negatively affects the website indexing— Google cannot fetch the URLs properly. - The iframe containers are isolated from the rest of the page. So, if you add Ecwid widget and Shopping Bag widget into different iframes, the product browser won’t be able to update the shopping cart, as it basically won’t be able to detect the bag widget on the page. * It also may cause issues with the store display and design. Ecwid cannot control the behavior of iframes. That’s why we recommend adding Ecwid to WordPress via the plugin directly to WordPress pages. * As another option, you can use Ecwid Instant site as a platform for your store and link it to your WordPress site. Here’s the link to your Instant site: [https://store26760173.company.site/](https://store26760173.company.site/). * Please, share more details about the slow loading issue you faced and we’ll check how it can be fixed. Thanks! * Looking forward to hearing from you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Latest WordPress 6.2 post not showing](https://wordpress.org/support/topic/latest-wordpress-6-2-post-not-showing/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 1 month ago](https://wordpress.org/support/topic/latest-wordpress-6-2-post-not-showing/#post-16639382) * Hi, thank you for the reply.  * We have tried to reproduce the issue once more, yet, did not manage to do it. * Could you please try to delete the theme that was used to reproduce the issue, and then set it up again? This might help to resolve the issue.  * Also, perhaps, contacting Polylang Support Team can clarify the situation. If any additional details are needed, feel free to let us know.  * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Latest WordPress 6.2 post not showing](https://wordpress.org/support/topic/latest-wordpress-6-2-post-not-showing/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 1 month ago](https://wordpress.org/support/topic/latest-wordpress-6-2-post-not-showing/#post-16613494) * Hi, this is Ecwid by Lightspeed Support Team, thank you for contacting us. * May I ask you to share the link to the page where I can see the issue to investigate the case further? Or, perhaps, you can send us the screenshot of how the issue is reproduced from your end – this will help us with the investigation a lot; just in case, here is how to take a screenshot: [https://www.take-a-screenshot.org](https://www.take-a-screenshot.org/) Look forward to hearing from you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Loading scripts even if they are not used on the page](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 2 months ago](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/page/2/#post-16498493) * Thank you, Terry! * We’ve got the details and we’ll contact you soon at your personal email address. Stay tuned! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] ecwid wordpress – soft 404 & duplicate canonical](https://wordpress.org/support/topic/ecwid-wordpress-soft-404-duplicate-canonical/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecwid-wordpress-soft-404-duplicate-canonical/#post-16477300) * Hi again, * I’ve also wanted to add that our developers are aware of the soft 404 issue and the ticket is reported to them, yet so far there’s no ETA on the fix. * As for your second question, apparently, this behavior is reproduced if Ecwid product browser is added to the site’s home page. We didn’t plan to fix it so far, yet I’ll pass on your feedback to our developers so that they could see how it can be improved. Could you please also share if you or your clients faced any difficulties because of the possibility to open Ecwid product pages on other site pages? Thank you! * Looking forward to hearing from you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Loading scripts even if they are not used on the page](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 3 months ago](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/#post-16441287) * Hello Terry! Thanks for reporting it. * If I get it right, you have the problem on [https://creativenumerology.com](https://creativenumerology.com) Could you specify it in more details so I can add them to the internal ticket? What scripts do you see on your end? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Loading scripts even if they are not used on the page](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 3 months ago](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/#post-16402674) * Hi! Thanks for the details. Do I understand correctly that these scripts are being loaded on the home page? If so, our developers are already working on its fix, and it should be released really soon. I’ll let you know in this thread so that you could check it if helped! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Loading scripts even if they are not used on the page](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 3 months ago](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/#post-16389490) * Hi! This is Ecwid by Lightspeed. Thanks for your message!Generally, our plugin doesn’t contain any scripts that affect Paypal. Can you specify what script it loading exactly? And also, can you please send us a link to your website, please? You can send it in a reply to this message or send it to [support@ecwid.com](https://wordpress.org/support/users/ecwid_team/replies/support@ecwid.com?output_format=md) email. Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Error After removing Ecwid](https://wordpress.org/support/topic/error-after-removing-ecwid-3/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 4 months ago](https://wordpress.org/support/topic/error-after-removing-ecwid-3/#post-16365459) * Hi there! This is Ecwid by Lightspeed team. Thanks for the reply! * I’ve checked the page you sent: [https://wellnwell.co.za/?page_id=670&et_fb=1&PageSpeed=off](https://wellnwell.co.za/?page_id=670&et_fb=1&PageSpeed=off)( I assume that this is the page where your Ecwid store have been) and as I see, now, there is no store there now. Screenshot: [https://ecwid.d.pr/i/DaMmrp](https://ecwid.d.pr/i/DaMmrp). * Currently, you have only the “Store” title in the Navigation menu. I’ve looked into your website’s source code and found a piece of code that needs to be removed. Here’s it:  * `
  • Store
    • ` * Once you remove it, this title will be gone from the navigation menu. * Please, refer to this article to edit the source code of your WordPress website: [https://www.wp-bridge.com/editing-the-source-code-of-wordpress-step-by-step-instructions-2/](https://www.wp-bridge.com/editing-the-source-code-of-wordpress-step-by-step-instructions-2/). * Hope this helps! - This reply was modified 3 years, 4 months ago by [ecwid_team](https://wordpress.org/support/users/ecwid_team/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Error After removing Ecwid](https://wordpress.org/support/topic/error-after-removing-ecwid-3/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 4 months ago](https://wordpress.org/support/topic/error-after-removing-ecwid-3/#post-16354533) * Hi there! This is Ecwid by Lightspeed. Thanks for your message, and sorry for a delayed reply. Hope you’re doing well. As far as I see, you still see a part of the Ecwid shortcode on one of your website pages.To fix it, in your WordPress Admin go ‘Pages’ section and open a page where your Ecwid store was added, then remove the current shortcode for an Ecwid store.If you still see the shortcode on your site, please, send us a link to this page, and we’ll check it further. * When it comes to the second part of your message, as far as I understand, you’re referring to the navigation menu, right? If so, here I found some instructions for you on this topic – [https://www.wpbeginner.com/beginners-guide/how-to-add-navigation-menu-in-wordpress-beginners-guide/](https://www.wpbeginner.com/beginners-guide/how-to-add-navigation-menu-in-wordpress-beginners-guide/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Loading scripts even if they are not used on the page](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 5 months ago](https://wordpress.org/support/topic/loading-scripts-even-if-they-are-not-used-on-the-page/#post-16265752) * Hi! * The update is being rolled out gradually, so you may not see the result right now. If you don’t want to wait any longer, you can enable it on your site with these steps: 1. Open the hidden plugin settings page **/wp-admin/admin.php?page=ec-params**. 2. Switch the **ecwid_static_home_page_enabled** parameter to **Y**. 3. Switch the **ecwid_defer_store_init_enabled** parameter to **Y**. 4. Click **Save**. 5. Clear cache in your WP caching plugin. * Once done, the update will be enabled for your site. * Also, we really appreciate your feedback! Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Color Settings Crash Block With Stackable Editor](https://wordpress.org/support/topic/color-settings-crash-block-with-stackable-editor/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 5 months ago](https://wordpress.org/support/topic/color-settings-crash-block-with-stackable-editor/#post-16251358) * Hi there, * Just wanted to notify you that we’re aware of this issue, and our developers are working on the fix. As soon as it’s fixed, we will inform you in this thread. * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Ecwid by Lightspeed Ecommerce Shopping Cart] Color Settings Crash Block With Stackable Editor](https://wordpress.org/support/topic/color-settings-crash-block-with-stackable-editor/) * Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/) * (@ecwid_team) * [3 years, 5 months ago](https://wordpress.org/support/topic/color-settings-crash-block-with-stackable-editor/#post-16225169) * Hi [@jeremiahs](https://wordpress.org/support/users/jeremiahs/) ! * Did you have a chance to get the details requested above? * The issue is reported to the developers and they are investigating it now. * The details and data from the Console tab would be very helpful for investigation and fixing the bug. * We would really appreciate if you share more information! Viewing 15 replies - 1 through 15 (of 248 total) 1 [2](https://wordpress.org/support/users/ecwid_team/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/ecwid_team/replies/page/3/?output_format=md)… [15](https://wordpress.org/support/users/ecwid_team/replies/page/15/?output_format=md) [16](https://wordpress.org/support/users/ecwid_team/replies/page/16/?output_format=md) [17](https://wordpress.org/support/users/ecwid_team/replies/page/17/?output_format=md) [→](https://wordpress.org/support/users/ecwid_team/replies/page/2/?output_format=md)