Forum Replies Created

Viewing 15 replies - 1 through 15 (of 333 total)
  • Hey pstidsen,

    Thank you for the update and I am happy to hear everything is now back on track for you. If you have other questions please send them to us through our formal support link here.

    This will allow you to also send your plugin’s System Info which which will help better troubleshoot issues for you. To obtain this information go to:

    WordPress DashBoard – Instagram Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    Take care and I hope you had a great weekend.

    Hey Blossevans,

    You are most welcome. We enjoy seeing customers using the plugin to its fullest potential so if you need help with any customization, have questions in general or encounter any issues with the plugin be sure to let us know.

    In the meantime I hope your are having a great week.

    Hey Marjolivanhaarlem,

    Just checking back with you to determine if clearing the cache resolved your issue.

    If not then please submit a support request here and we can dig deeper. Also send you plugin’s System Info which will help better troubleshoot this issue for you. To obtain this information go to:

    WordPress DashBoard – Instagram Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    Hey sebfck,

    I’m happy to hear you were able to get things sorted with a quick plugin update. If you do encounter other issues you can always contact us through our Instagram support link here as well.

    In the meantime I hope you are enjoying your weekend.

    Hey homerelookingre,

    You are correct… “Facebook does not allow you to post wordpress content on the Facebook page” from within your WordPress site.

    Think of Facebook’s API as a one way information street. You can obtain data from a Facebook Page account and have it in a feed display on your website.

    However, you cannot post an article on your website and have it appear within your Facebook account. You would have to create a post within your Facebook account and then link to that article instead.

    Hey Ramzii,

    This error message is most likely indicating that the “locale” setting in the plugin’s settings is not valid. You will find this setting by going to your WordPress Dashboard – Facebook Feed – Settings – Configuration (tabbed page).

    Scroll down to the setting “Localization” (about the 8th setting down on the page) and set this to the language needed. Then click on “Save Settings and Clear Cache” button at the bottom of the page.

    Let me know if this works.

    Hey Heggemsnes,

    This is a limitation by Facebook relating to certain data content due to their data privacy policies. Please see this FAQ here (#5) which explains this issue in detail and the possible work-arounds.

    Hey Jasonpkc,

    To better troubleshoot the issue you describe would require you to submit a support request through our support page here.

    When doing so please include your plugin’s System Info. To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    I will wait for your response through our designated Support page. Thank you.

    Hey Autosoftbv,

    While we would certainly be happy to help get this issue resolved for you it most likely will eventually involve requesting data about the plugin that you might want to remain confidential such as the access token being used etc. So, in the interest of saving time and moving to a better support platform can I have you submit this request to our Support page here.

    Please include your plugin’s “System Info” which provides us with the best information about the current plugin settings that are being used.

    To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    I will wait for your response through the Smash Balloon support page and we will certainly assist further as needed. In the meantime I hope you have a great upcoming weekend.

    Hey Rickyp04,

    I am happy to hear you found the solution for your problem. Thank you for posting the fix for the convenience of others who may be experiencing the same issue.

    I hope you have a great day and if you have other questions/issues/concerns please let us know as we are always willing to assist if needed.

    Hey deniseking2506,

    To answer your question… the ellipsis should expand the rest of the article/post text if you click on it. If this is not working properly for you can I have you submit your issue on our support page here. We would be happy to look into this further for you.

    When submitting your support request please include your plugin’s System Info as it will help us better determine what the underlying issue might be.

    To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    Also provide the shortcode you are currently using and the link to the specific site page where you have the plugin’s feed installed. I will wait for your response.

    Hey ccraciun,

    Due to the sensitive nature of some of the plugin data we request when supporting our plugins (and particularly for access tokens) then we ask that you submit a request for support here and provide some details as to how the plugin is acting.

    With this being a public forum we can provide better privacy regarding your personal information through our support link. Thank you.

    Hey Espace66,

    The error message does indicate the source of the issue being an expired access token. Another indication of this is the fact that it happened two months ago which leads me to believe that the type of access token being used is a Page access token for events which Facebook does automatically expire every 60 days rather than the general access token that can be obtained through the plugin itself.

    However, due to the sensitive nature of access tokens and this being a public forum can I have you submit a support ticket for this issue on our support page here. This will protect the privacy of the site owner’s access token. Thank you.

    Hey username201701,

    The type of information we need from you to dig into this issue at a deeper level will involve personal information as it relates to your access token. For us to help you in a private setting can I have you submit a support ticket here and also include your plugin’s current “System Info” which provides us with the best information about the plugin settings that are being used.

    To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    I will wait for your response in our Smash Balloon support queue. Please restate the problem there as it would not necessarily be linked to this support forum.

    Thank you.

    Hey Vincent,

    To answer your questions…

    1. Yes, all of our plugins (Custom Facebook Feed, Instagram Feed and Custom Twitter Feeds) work in a WordPress multisite environment/setup.

    2. No, you do not need to purchase the extra licenses in a WordPress multisite environment/setup. You would install the plugin on the Admin Site and then Network activate the plugin so it becomes available to all the sub-sites below the main site. Not only is this a cost savings but it also makes license management, plugin installation, maintenance and updates easier as you only have to perform those actions on the plugin installed on the Admin site. The properties are then carried downward to the other sites due to the network installation.

    Also, the plugin will allow each sub-site to maintain it’s own plugin options settings so you can customize it on each sub-site as desired.

Viewing 15 replies - 1 through 15 (of 333 total)