Title: dw71's Replies | WordPress.org

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# dw71

  [  ](https://wordpress.org/support/users/dw71/)

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## Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Permalinks not working](https://wordpress.org/support/topic/permalinks-not-working-99/)
 *  Thread Starter [dw71](https://wordpress.org/support/users/dw71/)
 * (@dw71)
 * [9 years ago](https://wordpress.org/support/topic/permalinks-not-working-99/#post-9192241)
 * So I found out when this issue happens. As soon as you use the sync products 
   feature from the Awesome Support plugin, then the custom permalinks don’t work
   anymore.
 * I installed WordPress on a test domain. Installed WooCommerce and then created
   a product. Changed the permalinks to domain.com/shop/productname. Then I installed
   Awesome Support and the updated the permalinks. The custom one with /shop still
   worked. Then I synced the products within Awesome Support, updated permalinks
   and then the /shop url didn’t work anymore. The permalinks were changed to domain.
   com/product/productname and I couldn’t change it anymore. So the issue has to
   do with adding the WooCommerce products to the Awesome Support plugin.
 * I have that issue on 4 different Installations. 1 on localhost (using XAMPP) 
   and 3 times on different hosting accounts.
 * Thanks.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Permalinks not working](https://wordpress.org/support/topic/permalinks-not-working-99/)
 *  Thread Starter [dw71](https://wordpress.org/support/users/dw71/)
 * (@dw71)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/permalinks-not-working-99/#post-9151351)
 * Hi,
 * I deactivated all other plugins to test and it always was the same. As soon as
   I activate Awesome Support, only the standard WooCommerce permalinks work, like
   domain.com/product/product-name. All the other permalink variations don’t work
   anymore. It looks like Awesome Support messes up the permalink structure.
 * Thank You.

Viewing 2 replies - 1 through 2 (of 2 total)