Title: doingtherightthing's Replies | WordPress.org

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# doingtherightthing

  [  ](https://wordpress.org/support/users/doingtherightthing/)

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[NitroPack – Performance, Page Speed & Cache Plugin for Core Web Vitals, CDN & Image Optimization] Great Software – Horrible Suport](https://wordpress.org/support/topic/great-software-horrible-suport/)
 *  [doingtherightthing](https://wordpress.org/support/users/doingtherightthing/)
 * (@doingtherightthing)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/great-software-horrible-suport/#post-13868603)
 * I am having the same issue with their support team. I am on a paid plan. Did 
   you stay with NitroPack? I am waiting 3 days on average to get a reply, not a“
   proper response”. The score on mobile was very good, but on Desktop, I get an
   error, FCP error. I don’t know how to solve it, and since I can’t get a proper
   response from their support team, I am stuck. I have already paid. My main worry
   is that I was getting great results with WPRocket in the beginning. But then 
   things just got worse. I thought because everything is hosted on external servers
   with NitroPack, it has great potential. I am wondering if I have got it wrong?
   In my opinion speed and CDN’s are too important, and a service that provides 
   that needs to provide good customer service, otherwise, it’s a risky product.
   Please let me know if you are still with Nitropack as I am struggling to decide.
   Thanks.

Viewing 1 replies (of 1 total)