Title: Deb Nath Utpol's Replies - page 3 | WordPress.org --- # Deb Nath Utpol [ ](https://wordpress.org/support/users/devutpol/) * [Profile](https://wordpress.org/support/users/devutpol/) * [Topics Started](https://wordpress.org/support/users/devutpol/topics/) * [Replies Created](https://wordpress.org/support/users/devutpol/replies/) * [Reviews Written](https://wordpress.org/support/users/devutpol/reviews/) * [Topics Replied To](https://wordpress.org/support/users/devutpol/replied-to/) * [Engagements](https://wordpress.org/support/users/devutpol/engagements/) * [Favorites](https://wordpress.org/support/users/devutpol/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 31 through 45 (of 63 total) [←](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md) [1](https://wordpress.org/support/users/devutpol/replies/?output_format=md) [2](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md) 3 [4](https://wordpress.org/support/users/devutpol/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/devutpol/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/devutpol/replies/page/4/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Google Not Working](https://wordpress.org/support/topic/google-not-working-8/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 3 months ago](https://wordpress.org/support/topic/google-not-working-8/#post-15286829) * Hi [@kokuryuma](https://wordpress.org/support/users/kokuryuma/) , * I hope you reached our support portal and your issue has been fixed. You are requested to open a new thread if you face any issue further. I’m marking this ticket as resolved. * Thanks. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Some issues with support, which were resolved](https://wordpress.org/support/topic/support-just-sucks/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 4 months ago](https://wordpress.org/support/topic/support-just-sucks/#post-15256830) * Hi [@johnmatthias](https://wordpress.org/support/users/johnmatthias/) * Giving a bad review to a plugin for broken links is unfortunate, I just checked the reply from our support agent, and seems like both links are working fine, would you mind checking them again? Also, he must send the screenshots again as attachments if you keep the ticket open. You ended up the conversation by closing the ticket. * Also, we don’t have a trial version but we do have 14 days refund policy and this is what our agent said, giving some screenshots of the UI might not be enough to understand the whole functionalities, that’s why he mentioned it. * Though, I’d be happy to work with you to resolve your issue so that you can maybe reconsider your review. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] JS error with carousel](https://wordpress.org/support/topic/js-error-with-carousel-2/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 4 months ago](https://wordpress.org/support/topic/js-error-with-carousel-2/#post-15208577) * Hello [@juregolob](https://wordpress.org/support/users/juregolob/), * It’s a conflict in our plugin that showed up after Elementor 3.5 update. It will be fixed in the next update. You are requested to reach our support portal for the beta version. Regarding the grid issue, you can always modify the layout using custom CSS in the additional CSS section of your theme. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] TrustPilot icon path](https://wordpress.org/support/topic/trustpilot-icon-path/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 4 months ago](https://wordpress.org/support/topic/trustpilot-icon-path/#post-15205997) * Hi [@ritchbart](https://wordpress.org/support/users/ritchbart/), * Thanks for inform us about this issue. We already fix this issue in our dev branch. Would you please contact with our support portal, our support team will give you the beta version of our plugin. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Pre-sale question (Social Chat)](https://wordpress.org/support/topic/pre-sale-question-social-chat/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 4 months ago](https://wordpress.org/support/topic/pre-sale-question-social-chat/#post-15197751) * Hello [@alyab](https://wordpress.org/support/users/alyab/) , * Thanks for your query. You can’t live chat on the website. WP Social Ninja embeds the links only. The interaction will be associated with the social profile on the dedicated site/app. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Google Not Working](https://wordpress.org/support/topic/google-not-working-8/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 4 months ago](https://wordpress.org/support/topic/google-not-working-8/#post-15197746) * Hi [@kokuryuma](https://wordpress.org/support/users/kokuryuma/) , * It is difficult to suspect the issue. Basically, we take the staging environment to troubleshoot any issue on our dedicated support portal. It would be much better if you reach our support as it required deeper investigation. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Google Not Working](https://wordpress.org/support/topic/google-not-working-8/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 4 months ago](https://wordpress.org/support/topic/google-not-working-8/#post-15193551) * Hello [@kokuryuma](https://wordpress.org/support/users/kokuryuma/) , * Sorry for the inconvenience. This is a site-specific issue as we haven’t received such a complaint yet. Would you please ensure a few things: * Please, deactivate the caching/security plugins temporarily if you have installed any. Also, check the browser console if there are any errors. * Make sure you are the admin/manager of the organization that you are trying to connect with. Also, your business must be verified. * I hope this should resolve your issue. * Thank you. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Error happened after I apply a new theme](https://wordpress.org/support/topic/error-happened-after-i-apply-a-new-theme/) * [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 4 months ago](https://wordpress.org/support/topic/error-happened-after-i-apply-a-new-theme/#post-15180882) * Hi [@tonggallery](https://wordpress.org/support/users/tonggallery/) * You can follow these steps: * 1. Log into your cPanel 2. Select “FTP Accounts” under the Files area of the cPanel home screen. (This settings option location depends on your hosting, if you don’t find this setting, contact your hosting provider they can help you.) 2. Select “Change Password” in the Actions column beside the FTP account that needs a password reset. 3. Type in your new password and click the “Change Password” button. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Error happened after I apply a new theme](https://wordpress.org/support/topic/error-happened-after-i-apply-a-new-theme/) * [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 5 months ago](https://wordpress.org/support/topic/error-happened-after-i-apply-a-new-theme/#post-15177450) * Hi [@tonggallery](https://wordpress.org/support/users/tonggallery/) , * You may follow these instructions to solve this issue: * Step 1: Log in to your cPanel File Manager or Connect to your site with FTP. Step 2: Go to public_html -> wp-content -> themes. You have two choices here: either rename your theme folder ex:astra-disable or simply delete it. Step 3: If you don’t have a backup theme in your public_html -> wp-content -> themes folder already, manually download Twenty Twenty or any other theme and place its files into the themes folder. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Slider breaks DOM on mobile](https://wordpress.org/support/topic/slider-breaks-dom-on-mobile/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 5 months ago](https://wordpress.org/support/topic/slider-breaks-dom-on-mobile/#post-15085578) * Hi, * Now we are closing this ticket marking as the problem solved. You can reopen it if you need any help. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Unable to Reisze Imnages for Mobile Devices](https://wordpress.org/support/topic/unable-to-reisze-imnages-for-mobile-devices/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 5 months ago](https://wordpress.org/support/topic/unable-to-reisze-imnages-for-mobile-devices/#post-15085572) * Hi, * Now we are closing this ticket marking as the problem solved. You can reopen it if you need any help. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] jquery a must on frontend?](https://wordpress.org/support/topic/jquery-a-must-on-frontend/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 5 months ago](https://wordpress.org/support/topic/jquery-a-must-on-frontend/#post-15085127) * Hello [@ricaneaga](https://wordpress.org/support/users/ricaneaga/) , * Thanks for your query. This plugin has a dependency on jQuery. Most of the plugins in the WordPress ecosystem have this – even WordPress itself is dependent on jQuery. I think there is nothing additional in the plugin you have to load especially, we just call the jQuery instance from the WordPress core. Unfortunately, it is not possible to remove by now. * Thanks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Unable to Reisze Imnages for Mobile Devices](https://wordpress.org/support/topic/unable-to-reisze-imnages-for-mobile-devices/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 6 months ago](https://wordpress.org/support/topic/unable-to-reisze-imnages-for-mobile-devices/#post-15050669) * Hi [@firestash](https://wordpress.org/support/users/firestash/) , * Sorry for the delay. We had a lot of workload in the last few weeks. Thanks for sharing your concern. We are trying to improve our plugin user experience. We will consider this in the future update. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Slider breaks DOM on mobile](https://wordpress.org/support/topic/slider-breaks-dom-on-mobile/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 6 months ago](https://wordpress.org/support/topic/slider-breaks-dom-on-mobile/#post-15046814) * Hi [@lazmo88](https://wordpress.org/support/users/lazmo88/) * Would you please share your website URL so that we can check this issue? * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Unable to Reisze Imnages for Mobile Devices](https://wordpress.org/support/topic/unable-to-reisze-imnages-for-mobile-devices/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 years, 6 months ago](https://wordpress.org/support/topic/unable-to-reisze-imnages-for-mobile-devices/#post-15046810) * Hi [@firestash](https://wordpress.org/support/users/firestash/) * I am not sure what do you mean. Would you please share some detailed information? * Thanks Viewing 15 replies - 31 through 45 (of 63 total) [←](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md) [1](https://wordpress.org/support/users/devutpol/replies/?output_format=md) [2](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md) 3 [4](https://wordpress.org/support/users/devutpol/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/devutpol/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/devutpol/replies/page/4/?output_format=md)