Title: Deb Nath Utpol's Replies | WordPress.org --- # Deb Nath Utpol [ ](https://wordpress.org/support/users/devutpol/) * [Profile](https://wordpress.org/support/users/devutpol/) * [Topics Started](https://wordpress.org/support/users/devutpol/topics/) * [Replies Created](https://wordpress.org/support/users/devutpol/replies/) * [Reviews Written](https://wordpress.org/support/users/devutpol/reviews/) * [Topics Replied To](https://wordpress.org/support/users/devutpol/replied-to/) * [Engagements](https://wordpress.org/support/users/devutpol/engagements/) * [Favorites](https://wordpress.org/support/users/devutpol/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 63 total) 1 [2](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/devutpol/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/devutpol/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/devutpol/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] JS Error: wpsr_ajax_params is not defined](https://wordpress.org/support/topic/js-error-wpsr_ajax_params-is-not-defined/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/js-error-wpsr_ajax_params-is-not-defined/#post-18891861) * Hi [@frzsombor](https://wordpress.org/support/users/frzsombor/) , * Thank you for pointing that out — you’re absolutely right, the duplication of wpsr_ajax_params was not intentional. * We appreciate you bringing this to our attention. Our team will review it and address the issue in the upcoming release to ensure everything is handled correctly. * If you notice anything else or have further feedback, please feel free to let us know — we’re always here to help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] JS Error: wpsr_ajax_params is not defined](https://wordpress.org/support/topic/js-error-wpsr_ajax_params-is-not-defined/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [3 weeks, 1 day ago](https://wordpress.org/support/topic/js-error-wpsr_ajax_params-is-not-defined/#post-18890241) * Hello [@frzsombor](https://wordpress.org/support/users/frzsombor/) Thanks for reporting this and for the detailed investigation.This issue has been fixed in the latest release (v4.2.1). The script localization is now properly loaded again, ensuring wpsr_ajax_params is available as expected. * Please update to version 4.2.1 and the error should be resolved on your site. * If you still notice anything unusual after updating, feel free to let us know we’ll be happy to help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Remove “Photo” placeholder](https://wordpress.org/support/topic/remove-photo-placeholder/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [1 month, 3 weeks ago](https://wordpress.org/support/topic/remove-photo-placeholder/#post-18861297) * Hi [@audunbk](https://wordpress.org/support/users/audunbk/) , * You can remove that “Photo” placeholder using a small CSS snippet. * Please add the following CSS to your site (Appearance → Customize → Additional CSS or your theme’s stylesheet): * .wpsr-fb-feed-image { display: none;} * This will hide the image placeholder from the feed. * Let us know if you need help adding the CSS. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] data:image](https://wordpress.org/support/topic/dataimage-2/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [2 months ago](https://wordpress.org/support/topic/dataimage-2/#post-18847584) * Hello [@wslover317](https://wordpress.org/support/users/wslover317/) * Thank you for reaching out. * This issue is usually caused by a lazy-loading feature from another plugin or the active theme. In many cases, caching or image optimization plugins replace the original image source with a small transparent placeholder (data:image/…) for lazy loading, but the actual image may not be loaded back correctly. * To resolve this, please try the following: * Check your theme settings and see if it includes a Lazy Load option. If so, try disabling it or excluding the .wpsr-reviewer-avatar images from lazy loading. * If you are using a caching or optimization plugin (such as image optimization or performance plugins), please check its Lazy Load settings and either disable lazy loading for avatars or exclude the reviewer avatar images from it. * After making these changes, please clear your site cache and check again. * If the issue persists, feel free to let us know which theme and optimization plugins you are using, and we’ll be happy to assist further. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Custom Feed for TikTok – Social Post Feed Plugin for TikTok] I like it, but please optimize it better for speed.. Thanks.](https://wordpress.org/support/topic/it-slows-down-my-website-and-makes-many-requests-to-tiktok/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [4 months, 1 week ago](https://wordpress.org/support/topic/it-slows-down-my-website-and-makes-many-requests-to-tiktok/#post-18778803) * Hi [@tatuatu](https://wordpress.org/support/users/tatuatu/) , Thanks a lot for your detailed feedback! * A quick way to improve page speed when using multiple TikTok videos is to enable image optimization in WP Social Ninja. You can do this by going to: * WP Social Ninja → Settings → Feed Settings → TikTok Settings → Enable “Optimize Images” Then, in Advanced Settings → Optimize Image Format Type, select WebP. * This will serve optimized thumbnails automatically, reduce page size, and improve loading speed. * We’ve noted your feedback and will continue working on further performance improvements— it’s really valuable to us. * Have a great day! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Issue with Chat Widget after Import](https://wordpress.org/support/topic/issue-with-chat-widget-after-import/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [9 months ago](https://wordpress.org/support/topic/issue-with-chat-widget-after-import/#post-18602298) * Hello [@mdrahul92](https://wordpress.org/support/users/mdrahul92/) , The image upload issue in the latest WordPress media upload has already been fixed in our development branch. Regarding the close button color issue, thank you for informing us. After testing, I found that the close icon color only works on the General template, but not on other templates. I’ve already reported this to our team, and they will fix it as soon as possible. * We’re planning to release a new version very soon. If you’d like to access the beta version, please open a support ticket on our support portal, and our support team will provide it to you. Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] IG feed shows more images / rows than set in template](https://wordpress.org/support/topic/ig-feed-shows-more-images-rows-than-set-in-template/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [9 months, 4 weeks ago](https://wordpress.org/support/topic/ig-feed-shows-more-images-rows-than-set-in-template/#post-18563704) * Hi [@7thcircle](https://wordpress.org/support/users/7thcircle/) , * Thank you for confirming the settings and clearing the caches. Since the issue occurs intermittently, it might be related to how the feed is being cached or rendered, especially with Redis and page caching involved. * To further troubleshoot Could you temporarily disable Redis/page caching on one site and check if the issue persists? * Thank you for your patience. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] IG feed shows more images / rows than set in template](https://wordpress.org/support/topic/ig-feed-shows-more-images-rows-than-set-in-template/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [10 months ago](https://wordpress.org/support/topic/ig-feed-shows-more-images-rows-than-set-in-template/#post-18562387) * Hi [@7thcircle](https://wordpress.org/support/users/7thcircle/) , * Thank you for providing the details. The issue might be related to caching ( Redis or page caching) serving outdated layouts. Could you please try clearing all caches (Redis, page cache, and any CDN cache if applicable) and check if the layout displays correctly? * We’ll also test with the latest versions to ensure everything works as expected. Additionally, please confirm that the Number of Posts to Display is set correctly. For example, if you set it to 4, only 4 posts will be displayed. To check this, go to the Template Editor and navigate to: General → Filters → Number of Posts to Display. * Let us know if you have any other questions, we’re happy to help. * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] IG feed shows more images / rows than set in template](https://wordpress.org/support/topic/ig-feed-shows-more-images-rows-than-set-in-template/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [10 months ago](https://wordpress.org/support/topic/ig-feed-shows-more-images-rows-than-set-in-template/#post-18560791) * Hi [@7thcircle](https://wordpress.org/support/users/7thcircle/) , You can display 4 or 5 images in a single row by adjusting the settings in the Template Editor. * Navigate to: General → Template → Number of Columns * From there, set the number of columns according to your preference, and it will display the images in one row as configured. * If the issue still persists after updating the **Number of Columns** setting, please share your site URL so we can investigate further and help resolve the problem.Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Fetch feeds from multiple social sites if I’m not the admin](https://wordpress.org/support/topic/fetch-feeds-from-multiple-social-sites-if-im-not-the-admin/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/fetch-feeds-from-multiple-social-sites-if-im-not-the-admin/#post-18525431) * Hi [@webportal](https://wordpress.org/support/users/webportal/) * You can find the access token URL and the full connection process in our documentation here: [https://wpsocialninja.com/docs/instagram-configuration-social-feeds-wp-social-ninja/#3-toc-title](https://wpsocialninja.com/docs/instagram-configuration-social-feeds-wp-social-ninja/#3-toc-title) * This guide will walk you through each step to help you connect your account seamlessly. Let us know if you need any further assistance. Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Fetch feeds from multiple social sites if I’m not the admin](https://wordpress.org/support/topic/fetch-feeds-from-multiple-social-sites-if-im-not-the-admin/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/fetch-feeds-from-multiple-social-sites-if-im-not-the-admin/#post-18523747) * Hi [@webportal](https://wordpress.org/support/users/webportal/) * Yes, you can fetch feeds from multiple social platforms using WP Social Ninja, even if you’re not the admin of those pages—depending on the platform and connection method. Here’s how it works: * Facebook & Instagram: You can manually connect feeds using our Access Token Generator tool—just visit our site to generate the access token.For example, a page admin can generate the token and share it with you.However, if you want to connect feeds directly through your own account, you’ll need managerial access to those Facebook Pages or Instagram Business accounts. * YouTube: To display YouTube feeds, you simply need to enter a valid YouTube Data API key.You don’t need to be the owner of the channel—just make sure the channel is public.You can connect using the channel ID, username, or handle (@name). * TikTok: For TikTok, the account owner must authorize the connection by logging in through the TikTok login popup.Feeds will only work for authorized accounts, and this login must be done via the actual TikTok account you want to fetch from. * Let us know if you have any other questions, we’re happy to help. * Thank you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Instragram profile is added as personal](https://wordpress.org/support/topic/instragram-profile-is-added-as-personal/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [1 year, 7 months ago](https://wordpress.org/support/topic/instragram-profile-is-added-as-personal/#post-18055909) * Hi [@acris](https://wordpress.org/support/users/acris/) , * I’m happy to see that you solved this issue yourself. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] How many days to sync new reviews?](https://wordpress.org/support/topic/how-many-days-to-sync-new-reviews/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [1 year, 9 months ago](https://wordpress.org/support/topic/how-many-days-to-sync-new-reviews/#post-17910703) * Hi [@ciaoweb](https://wordpress.org/support/users/ciaoweb/) , Thank you for reaching out! The frequency of syncing new reviews to your Google Business Profile depends on the sync settings. To check and adjust the sync time, please follow these steps, Go to your Dashboard -> Navigate to WP Social Ninja -> Settings -> Reviews Platforms -> Google Business Profile Settings -> Check the Auto Syncing settings. * If you need to sync reviews manually, you can do so by: Dashboard -> WP Social Ninja -> Google Business Profile Configuration -> Clicking on the Manually Sync icon. * If you have any further questions, feel free to ask! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets] Version 3.13.0 causing PHP fatal error](https://wordpress.org/support/topic/version-3-13-0-causing-php-fatal-error/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [2 years, 1 month ago](https://wordpress.org/support/topic/version-3-13-0-causing-php-fatal-error/#post-17534259) * Hello [@theframeguy](https://wordpress.org/support/users/theframeguy/),
 To resolve the reported issue, please follow these steps: enable the Optimize Images option from Settings -> Feed settings -> Instagram settings, then disable it, and finally update to the latest version. Hopefully, this error will be gone. Here is the [screenshot](https://prnt.sc/qzMigAdG2w2c)Thank you. - This reply was modified 2 years, 1 month ago by [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Custom Feed for TikTok – Social Post Feed Plugin for TikTok] Unable to locate the Setting / Dashboard page](https://wordpress.org/support/topic/unable-to-locate-the-setting-dashboard-page/) * Plugin Author [Deb Nath Utpol](https://wordpress.org/support/users/devutpol/) * (@devutpol) * [2 years, 1 month ago](https://wordpress.org/support/topic/unable-to-locate-the-setting-dashboard-page/#post-17510372) * Hi [@terencetansm](https://wordpress.org/support/users/terencetansm/) , * Please proceed to install the base plugin “WP Social Ninja” [see this [screenshot](https://prnt.sc/Xy1mRjGDoo1L)]. Once installed, navigate to the WP Social Ninja plugin dashboard, then click on “Platforms” and select “TikTok” to access the configuration popup box. * Please inform me if you encounter any further difficulties. * Have a great day! Viewing 15 replies - 1 through 15 (of 63 total) 1 [2](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/devutpol/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/devutpol/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/devutpol/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/devutpol/replies/page/2/?output_format=md)