Title: devowl.io GmbH's Replies - page 7 | WordPress.org --- # devowl.io GmbH [ ](https://wordpress.org/support/users/devowl/) * [Profile](https://wordpress.org/support/users/devowl/) * [Topics Started](https://wordpress.org/support/users/devowl/topics/) * [Replies Created](https://wordpress.org/support/users/devowl/replies/) * [Reviews Written](https://wordpress.org/support/users/devowl/reviews/) * [Topics Replied To](https://wordpress.org/support/users/devowl/replied-to/) * [Engagements](https://wordpress.org/support/users/devowl/engagements/) * [Favorites](https://wordpress.org/support/users/devowl/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 91 through 105 (of 200 total) [←](https://wordpress.org/support/users/devowl/replies/page/6/?output_format=md) [1](https://wordpress.org/support/users/devowl/replies/?output_format=md) [2](https://wordpress.org/support/users/devowl/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/devowl/replies/page/3/?output_format=md)… [6](https://wordpress.org/support/users/devowl/replies/page/6/?output_format=md) 7 [8](https://wordpress.org/support/users/devowl/replies/page/8/?output_format=md)… [12](https://wordpress.org/support/users/devowl/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/devowl/replies/page/13/?output_format=md) [14](https://wordpress.org/support/users/devowl/replies/page/14/?output_format=md) [→](https://wordpress.org/support/users/devowl/replies/page/8/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Real Media Library: Media Library Folder & File Manager] Good File Manager](https://wordpress.org/support/topic/stopped-working-no-support-4/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/stopped-working-no-support-4/#post-16004054) * Hi [@karado58](https://wordpress.org/support/users/karado58/), * Thank you for your feedback. You opened your first support ticket on 09 Sep 2022 17:36 GMT+2 (screenshot: [https://i.imgur.com/ChJiQiZ.png](https://i.imgur.com/ChJiQiZ.png)). That was a Friday. Your first of three public comments on codecanyon.net about our plugin ([https://codecanyon.net/comments/28674155](https://codecanyon.net/comments/28674155)) was written four days ago (Friday, September 09, 2022; screenshot: [https://i.imgur.com/KjS7UiP.png](https://i.imgur.com/KjS7UiP.png)). This is under review by Envato Market until now because it was automatically detected as possible spam. * We have answered you, as written yesterday, directly on the next business day( Monday) after the opening of your support ticket and offered help. The reply was sent on 12 September 2022 13:12 GMT+2 and according to the feedback from your email server it was delivered successfully (screenshot of the log: [https://i.imgur.com/vccAIhM.png](https://i.imgur.com/vccAIhM.png)). Please check your email box and if necessary also your spam folder for special settings! A copy of the email can be found in the first linked screenshot. * We would like to help you or offer you a refund, but we depend on your constructive cooperation! * How to apply for a refund is explained on Envato Market (where you purchased your license) at [https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-](https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-). * Best regards, * Jan * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Real Media Library: Media Library Folder & File Manager] Good File Manager](https://wordpress.org/support/topic/stopped-working-no-support-4/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/stopped-working-no-support-4/#post-16001066) * Hi [@karado58](https://wordpress.org/support/users/karado58/), * I am sorry that you have a problem with Real Media Library. We always try to help you as soon as possible. * We understand that solving your problem is important to you. However, please note that if you open a support ticket on Friday evening German time, we will not be able to respond within a few hours. All our employees work Monday to Friday, as it is usual in Germany. With the answer today, we will answer you only one business day after opening your support ticket. Rating us negatively on multiple portals will not result in faster processing of your support ticket. * Unfortunately, we can’t judge from the outside what is going wrong with your WordPress. I can only assume that there is a problem with the REST API of your WordPress, which could no longer deliver the folder structure. * In the private support ticket you opened, I asked you for more information about your problem. * We would appreciate if you would reconsider if it is fair to rate us negatively without giving us the chance to answer you within a normal time period! * Best regards, * Jan * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Was woanders Standard ist soll hier Geld kosten](https://wordpress.org/support/topic/was-woanders-standard-ist-soll-hier-geld-kosten/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/was-woanders-standard-ist-soll-hier-geld-kosten/#post-15987329) * Hallo @paderman, * danke für dein Feedback. Ich verstehe aus diesem, dass du Real Cookie Banner nicht auf eines Problems mit unserer Lösung eine schlechte Bewertung gegeben hast, sondern da dir die Vollversion zu teuer ist. * Real Cookie Banner ist ein komplexes WordPress-Plugin, an dem ein mehrköpfiges Team Vollzeit seit 2020 arbeitet. Das Plugin bietet dir regelmäßig neue Features und Service-Vorlagen. Zudem gibt es neben Gesetzesänderungen auch eine Vielzahl von Gerichtsentscheidungen im Datenschutzrecht, die Einfluss darauf haben, wie ein rechtskonformer Cookie Banner aussehen muss. Wir versuchen, diese Änderungen im Auge zu behalten und dir die rechtlichen Änderungen so bequem wie möglich über Updates zur Verfügung zu stellen. Nur so kann der Cookie Banner auf deiner Website auf Dauer rechtskonform bleiben. * Dieser Aufwand verursacht entsprechende laufende Kosten, die gedeckt werden müssen. Um dir diesen Service in der beschriebenen Qualität anbieten zu können, müssen wir dich um eine jährliche Gebühr für das WordPress-Plugin bitten. * Du brauchst dabei keine Angst zu haben, dass wir nach z.B. 3 oder 6 Monaten verschwinden. Real Cookie Banner ist eine Lösung, die auf Dauer betrieben wird und die rund 100.000 Websites bereits einsetzen. Ein z.B. monatliches Abonnement würde deutlich höhere Transaktionskosten verursachen, die wir dir ersparen wollen. Daher verkaufen wir nur Jahresabonnements. * Du kannst dich gerne unter devowl.io/de/support melden und ich bin mir sicher, dass wir für deine individuelle Situation eine Lösung finden, wie du dir auch die Real Cookie Banner leisten kannst, damit deine Website datenschutzkonform sein kann. * Überdies würde ich mich freuen, wenn du noch mal über die Bewertung nachdenkst, ob es fair ist uns wegen eines dir persönlich zu hohen Preises so zu bewerten. * Viele Grüße * Jan * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Was woanders Standard ist soll hier Geld kosten](https://wordpress.org/support/topic/was-woanders-standard-ist-soll-hier-geld-kosten/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/was-woanders-standard-ist-soll-hier-geld-kosten/#post-15982227) * Hallo [@niwieder](https://wordpress.org/support/users/niwieder/), * es tut mir leid zu hören, dass du mit Real Cookie Banner nicht zufrieden bist. * Was genau fehlt dir in der kostenlosen Version von Real Cookie Banner? Wir legen großen Wert darauf, dass du auch in der kostenlosen Versionen die Möglichkeit hast einen Cookie Banner einrichten zu können, der den gesetzlichen Anforderungen entsprechen kann. Features für Profis wie die Umsetzung des TCF-Standards oder Komfort-Features wie 100+ Service-Vorlagen, in die wir hunderte Stunden Recherchearbeit gesteckt haben, sind der PRO-Version vorbehalten. * Ich freue mich auf dein konstruktives Feedback! * Viele Grüße * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] wrong language](https://wordpress.org/support/topic/wrong-language-21/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/wrong-language-21/#post-15960558) * Hi [@ffwebdesigner](https://wordpress.org/support/users/ffwebdesigner/), * Real Cookie Banner is available in German (informal), German (formal) and English. The language of the cookie banner is based on the language of your website, which you can set in your WordPress backend under Settings > General. * **If you change the language of your website afterwards**, only new texts will be affected, e.g. when creating a new service. Existing texts remain unchanged because a change can have legal consequences. * If you want to set up the complete cookie banner again in your new language, go to your WordPress backend under Cookies > Settings > Reset all (bottom left) to reset Real Cookie Banner completely. * 💡 Tip: Do you want to use your WordPress backend in a different language than the language you want your website to be displayed in? Works! You can create in WordPress under Users for each user the language of the WordPress backend individually. * Have you changed the language of your WordPress after installing Real Cookie Banner? * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Real Cookie Banner – manche Seite verschwommen](https://wordpress.org/support/topic/real-cookie-banner-manche-seite-verschwommen/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/real-cookie-banner-manche-seite-verschwommen/#post-15959293) * Hallo [@carina170688](https://wordpress.org/support/users/carina170688/), * Du verwendest WP Rocket auf deiner Website. In diesem nutzt du vermutlich das Feature “Unsused CSS” (siehe [https://docs.wp-rocket.me/article/1529-remove-unused-css](https://docs.wp-rocket.me/article/1529-remove-unused-css)), welche das CSS zum unbluren von dem Cookie Banner fälschlich entfernt. Dies führt dazu, dass der Hintergrund auch nach der Einwilligung verschwommen bleibt. Beachte bitte, dass es sich bei diesem WP Rocket Feature um eine Beta-Version handelt, die zu Fehlfunktionen an deiner Website führen kann und dies auch WP Rocket so ausschreibt. Dieses Feature sollte aktuell nicht auf produktiven Websites eingesetzt werden! * Wir haben uns jedoch schon aktiv an das Team von WP Rocket gewendet und drei mögliche Lösungsvorschläge abgegeben ([https://github.com/wp-media/wp-rocket/issues/5283#issuecomment-1202179821](https://github.com/wp-media/wp-rocket/issues/5283#issuecomment-1202179821)), sind jedoch auf die Kooperation von WP Rocket angewiesen. * Aktuell bleibt dir nichts anderes übrig, als “Unsused CSS” in WP Rocket komplett zu deaktivieren, bis WP Rocket sich bei uns zurückmeldet und einer dieser Lösungsvorschläge implementiert. * Wie kannst du helfen, die Problemlösung voranzutreiben? Am besten ist es, wenn du ebenfalls das Support-Team von WP Rocket kontaktierst und auf obigen GitHub Thread referenzierst. So können wir gemeinsam mehr Aufmerksamkeit für das Problem erreichen! * Viele Grüße * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Enable re-consent](https://wordpress.org/support/topic/enable-re-consent/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/enable-re-consent/#post-15910136) * Hi [@webman20](https://wordpress.org/support/users/webman20/), * If you make a change to the content or any essential part of the design of your cookie banner, a big yellow notification (screenshot: [https://i.imgur.com/km4C0Gn.png](https://i.imgur.com/km4C0Gn.png)) will pop up in your WordPress, through which you can ask your website visitors to re-consent. This feature can only be triggered via this notification if there is a real change to the cookie banner. * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] remove “Cookie Consent with Real Cookie Banner”](https://wordpress.org/support/topic/remove-cookie-consent-with-real-cookie-banner/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/remove-cookie-consent-with-real-cookie-banner/#post-15910119) * Hi [@webman20](https://wordpress.org/support/users/webman20/), * Thank you for your question about Real Cookie Banner PRO. Due to wordpress.org forum rules, we are not allowed to answer questions about the PRO version here. * Therefore, we have to ask you to post your questions in a support ticket at devowl. io/support. We can then answer your questions in a timely manner! * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] WordPress Rest Api funzt nicht](https://wordpress.org/support/topic/wordpress-rest-api-funzt-nicht/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/wordpress-rest-api-funzt-nicht/#post-15904123) * Hallo [@kopfundstift](https://wordpress.org/support/users/kopfundstift/), * leider lässt sich von außen nicht beurteilen, was das Problem in deiner konkreten WordPress-Installation sein könnte. Eröffne bitte unter devowl.io/de/support ein Support-Ticket zu deinem Problem und wir werden uns dieses zeitnah für dich ansehen! * Viele Grüße * Jan - This reply was modified 4 years ago by [devowl.io GmbH](https://wordpress.org/support/users/devowl/). Reason: Typo * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Set S3 storage class freely (for Scaleway s3)](https://wordpress.org/support/topic/set-s3-storage-class-freely-for-scaleway-s3/) * Thread Starter [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/set-s3-storage-class-freely-for-scaleway-s3/#post-15881723) * Thanks for the fast reply. We opened a [ticket at Github](https://github.com/inpsyde/backwpup/issues/121). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] W3 Total Cache, Google Ad Manager und Ninja Forms](https://wordpress.org/support/topic/w3-total-cache-google-ad-manager-und-ninja-forms/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/w3-total-cache-google-ad-manager-und-ninja-forms/#post-15878047) * Hallo [@dajanas](https://wordpress.org/support/users/dajanas/), * Vielen Dank für deine Frage zu Real Cookie Banner PRO. Aufgrund der Forenregeln von wordpress.org dürfen wir hier keine Fragen zur PRO-Version beantworten. * Daher müssen wir dich leider bitten, deine Fragen in einem Support-Ticket unter devowl.io/de/support zu stellen. Wir können deine Fragen dann zeitnah beantworten! * Viele Grüße * Jan - This reply was modified 4 years ago by [devowl.io GmbH](https://wordpress.org/support/users/devowl/). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Best Cookie and Content Blocker for the EU region](https://wordpress.org/support/topic/best-cookie-and-content-blocker-for-the-eu-region/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/best-cookie-and-content-blocker-for-the-eu-region/#post-15870156) * Hi [@regnalf](https://wordpress.org/support/users/regnalf/), * thanks for your rating. Real Cookie Banner is a complex WordPress plugin on which a team of several people has been working full-time since 2020. The plugin offers you new features and service templates on a regular basis. Moreover, in addition to changes in the law, there are also a lot of court decisions in data protection law that influence how a legally compliant cookie banner must look like. We try to keep track of these changes and provide you with the legal changes as conveniently as possible via updates. This is the only way to keep the cookie banner on your website legally compliant in the long run. * This effort causes corresponding running costs that have to be covered. To be able to offer you this service in the described quality, we have to ask you for an annual fee for the WordPress plugin. We cannot offer you a sustainable product of this kind for a one-time payment. * I hope for your understanding! * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Google Font still loading from Ultimate Membership pro](https://wordpress.org/support/topic/google-font-still-loading-from-indeed-membership-pro/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/google-font-still-loading-from-indeed-membership-pro/#post-15870129) * Thanks for sharing the further insight for other users! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Google Font still loading from Ultimate Membership pro](https://wordpress.org/support/topic/google-font-still-loading-from-indeed-membership-pro/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/google-font-still-loading-from-indeed-membership-pro/#post-15869936) * Hi [@regnalf](https://wordpress.org/support/users/regnalf/), * thanks for your question. Content Blocker can detect and block inline CSS, CSS link attributes, Google Fonts web loader and other embedding options. Technically, however, it is not possible to filter `@import` statements within embedded CSS files, since this would require rewriting the CSS file on-the-fly on the server side. This type of embedding is also one of the most inflexible for you as a website owner in a plugin ecosystem like WordPress. * Normally, you would block the whole `templates.min.css` file with a content blocker for Google Fonts. However, this will not be useful in your case, as it will cause undesirable malfunctions of Ultimate Membership Pro. * In this case, I can only recommend contacting the developers of Ultimate Membership Pro, tell them about your problem and ask them for a privacy-compliant version of their plugin (e.g. disable Google Fonts or include them as inline script). * I hope our explanation helps out! * Best regards, * Jan * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Doesn’t work](https://wordpress.org/support/topic/doesnt-work-2868/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [4 years ago](https://wordpress.org/support/topic/doesnt-work-2868/#post-15865405) * Hi [@tik0](https://wordpress.org/support/users/tik0/), * I am sorry to hear that you are having problems with Real Cookie Banner. At the same time, it’s a pity to see that you give us a 1-star rating before asking for help. * Are you perhaps using an adblocker or script blocker in your browser? If so, please disable it for your own website. They often mistakenly block Real Cookie Banner’s dashboard as well. * For further help, you can always open a support ticket at devowl.io/support. I am confident that we will find a solution for your problem as well! * Best regards, * Jan Viewing 15 replies - 91 through 105 (of 200 total) [←](https://wordpress.org/support/users/devowl/replies/page/6/?output_format=md) [1](https://wordpress.org/support/users/devowl/replies/?output_format=md) [2](https://wordpress.org/support/users/devowl/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/devowl/replies/page/3/?output_format=md)… [6](https://wordpress.org/support/users/devowl/replies/page/6/?output_format=md) 7 [8](https://wordpress.org/support/users/devowl/replies/page/8/?output_format=md)… [12](https://wordpress.org/support/users/devowl/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/devowl/replies/page/13/?output_format=md) [14](https://wordpress.org/support/users/devowl/replies/page/14/?output_format=md) [→](https://wordpress.org/support/users/devowl/replies/page/8/?output_format=md)