Title: devowl.io GmbH's Replies - page 6 | WordPress.org --- # devowl.io GmbH [ ](https://wordpress.org/support/users/devowl/) * [Profile](https://wordpress.org/support/users/devowl/) * [Topics Started](https://wordpress.org/support/users/devowl/topics/) * [Replies Created](https://wordpress.org/support/users/devowl/replies/) * [Reviews Written](https://wordpress.org/support/users/devowl/reviews/) * [Topics Replied To](https://wordpress.org/support/users/devowl/replied-to/) * [Engagements](https://wordpress.org/support/users/devowl/engagements/) * [Favorites](https://wordpress.org/support/users/devowl/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 76 through 90 (of 200 total) [←](https://wordpress.org/support/users/devowl/replies/page/5/?output_format=md) [1](https://wordpress.org/support/users/devowl/replies/?output_format=md) [2](https://wordpress.org/support/users/devowl/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/devowl/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/devowl/replies/page/5/?output_format=md) 6 [7](https://wordpress.org/support/users/devowl/replies/page/7/?output_format=md)… [12](https://wordpress.org/support/users/devowl/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/devowl/replies/page/13/?output_format=md) [14](https://wordpress.org/support/users/devowl/replies/page/14/?output_format=md) [→](https://wordpress.org/support/users/devowl/replies/page/7/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Koko Analytics](https://wordpress.org/support/topic/koko-analytics/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 9 months ago](https://wordpress.org/support/topic/koko-analytics/#post-16155184) * Hi Ralf, * if you go in your WordPress to _Cookies > Services > Koko Analytis (created by yourself) > Edit_, you have to add all cookies to the “Technical cookie information” section. In addition, you have to activate the option “Delete all first-party cookies after opt-out. First-party cookies are only cookies that are set by or for this domain.” in the section “Technical handling”. * Afterwards, once the user opt-out, all first party cookies of the service will be deleted. * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Pro Version shows no settings](https://wordpress.org/support/topic/pro-version-shows-no-settings/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 9 months ago](https://wordpress.org/support/topic/pro-version-shows-no-settings/#post-16151324) * Hi [@itservicefleck](https://wordpress.org/support/users/itservicefleck/), * according to the wordpress.org rules, we are not allowed to give support here for the PRO version. Please open a support ticket at devowl.io/support and we will help you in a timely manner. * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Koko Analytics](https://wordpress.org/support/topic/koko-analytics/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 9 months ago](https://wordpress.org/support/topic/koko-analytics/#post-16149689) * Hi Ralf, * Thank you for your inquiry. Your solution is a bit hacky, as I understand you are misusing the Do Not Track functions a bit. * We have a service template with a clean integration, which it needs due to the architecture of Koko Analytics, already on our to-do list. * However, please note that we currently receive a lot of requests for new service templates, so we have to prioritize its implementation. The template you requested has not been requested very often yet, so I have to ask you for some patience. Currently, we expect a waiting time of **more than** two month. * We will come back to you by as soon as the service template is available in Real Cookie Banner! * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Einbindung von Fupa-Widgets](https://wordpress.org/support/topic/einbindung-von-fupa-widgets/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 9 months ago](https://wordpress.org/support/topic/einbindung-von-fupa-widgets/#post-16142444) * Hallo [@alex72b](https://wordpress.org/support/users/alex72b/), * danke für deine Anfrage. Leider hast du nicht angegeben auf welcher Seite (exakte URL) das Problem auftritt, weshalb ich es nicht nachvollziehen konnte. Du kannst gerne unter [devowl.io/de/support](https://devowl.io/de/support) ein privates Support-Ticket eröffnen und uns darin weitere Details als auch den Link zu deiner Website mitteilen und wir schauen uns diese zeitnah an. * Viele Grüße * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] webpack://](https://wordpress.org/support/topic/webpack/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/webpack/#post-16095570) * Hallo [@artlemon](https://wordpress.org/support/users/artlemon/), * danke für deine Anfrage. `webpack://` ist eine sogenannte virtuelle Ressource. Über diese kannst du den Code von Real Cookie Banner (unkomprimiert über Source Maps) einsehen. Dadurch lassen sich im Fall der Fälle schnell Fehler in Real Cookie Banner finden, damit wir diese schnell für dich beheben können. * Rechtlich gibt es hier **nichts** Besonderes zu beachten. Du benötigst dafür auch keine Einwilligung, da **keine** personenbezogenen Daten an einen Drittserver übermittel werden. * Bei weiteren Fragen lass gerne von dir hören! * Viele Grüße * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] External Picture linked in Real Cookie Banner](https://wordpress.org/support/topic/external-picture-linked-in-real-cookie-banner/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/external-picture-linked-in-real-cookie-banner/#post-16075196) * Hi Marc, * Thank you for your feedback. We have been closely monitoring the warning waves in Germany and Austria, as Real Cookie Banner is used by many website owners from both countries, and we are also from Germany. * We must point out that the following statements do not constitute legal advice. Therefore, I can only give you evaluations from our intensive experience with the EU legal regulations in practice and a technical assessment of the situation. * > “Basically, any file that runs on a server other than the domain called up > is already a danger in the future.” * Unfortunately, I have to disagree with this statement, as it requires a differentiated legal approach. * In answering this question, the ruling of the Regional Court Munich I of 20.01.2022 [Az. 3 O 17493/20](https://dejure.org/dienste/vernetzung/rechtsprechung?Gericht=LG%20M%FCnchen%20I&Datum=20.01.2022&Aktenzeichen=3%20O%2017493/20) plays an important role. The Munich I Regional Court ruled that the (automatic) forwarding of the IP address by the website operator to Google or Google Fonts without the consent of the website visitor constitutes a data protection violation. The standard of assessment here is the abstract technical necessity and not the easiest way for the website operator. This also applies outside of Google Fonts in other cases. In addition, Google transfers the personal data to a third country in accordance with Article 49 (1) of the GDPR, for which there is no adequacy decision and no appropriate safeguards. * As explained in the previous answer, we see a legitimate interest under Art. 6 (1) lit. f GDPR by a technical necessity. If we were to store all images in the WordPress plugin, this would become so large that many web hosts would no longer be able to install it. With web hosting in Germany and contract processing agreements with all relevant providers, we are also sure that your data is safe in terms of the GDPR. * Consequently, I see no need for action here. If you have a different legal opinion, please let us know with your arguments and legal basis! * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] content blocker greift nicht](https://wordpress.org/support/topic/content-blocker-greift-nicht/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/content-blocker-greift-nicht/#post-16069086) * Hallo [@ffwebdesigner](https://wordpress.org/support/users/ffwebdesigner/), * Google Fonts wird von dir via [Popup Maker](https://wordpress.org/plugins/popup-maker/) nachgeladen. Da wir für Popup Maker ein Service-Template in der PRO-Version anbieten und hier gemäß der WordPress.org Regeln keinen Support für die PRO-Version leisten dürfen, muss ich dich bitten ein Support-Ticket mit deiner Frage unter [devowl.io/de/support](https://devowl.io/de/support) zu eröffnen. * Viele Grüße * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] External Picture linked in Real Cookie Banner](https://wordpress.org/support/topic/external-picture-linked-in-real-cookie-banner/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/external-picture-linked-in-real-cookie-banner/#post-16067672) * Hi Marc, * Thank you for your inquiry. We take your privacy concerns seriously. * assets.devowl.io is a part of our infrastructure, which allows us to deliver e.g. images that cannot be delivered directly in the WordPress plugin, because otherwise the size of the plugin would become so large that many webhostings would refuse to install the plugin. From this, we generally establish a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR. * The server on which assets.devowl.io runs at netcup GmbH (company location and server location in Germany). In addition, we use solutions from Cloudflare to ensure the security of our servers. With both providers, we have of course concluded order processing contracts to ensure the security of your personal data such as your IP address. This is explained in more detail in our privacy policy, which you will find linked after installation. If you have not read it yet, you can read more details at any time at [https://devowl.io/privacy-policy/](https://devowl.io/privacy-policy/). * Consequently, I do not see any data protection problem here. Where exactly do you see a problem and on what legal basis? * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Media Library: Media Library Folder & File Manager] Restrict editing/deleting folders](https://wordpress.org/support/topic/restrict-editing-deleting-folders/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/restrict-editing-deleting-folders/#post-16043577) * Hi [@huubl](https://wordpress.org/support/users/huubl/), * thanks for your request. You find an article that should clarify your question in our knowledge base at [https://devowl.io/knowledge-base/real-media-library-permissions-management-folders-per-user/](https://devowl.io/knowledge-base/real-media-library-permissions-management-folders-per-user/). Please read it to understand the issue better! * If you have any further questions, please let us know! * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Set S3 storage class freely (for Scaleway s3)](https://wordpress.org/support/topic/set-s3-storage-class-freely-for-scaleway-s3/) * Thread Starter [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/set-s3-storage-class-freely-for-scaleway-s3/#post-16035910) * Hi [@duongcuong96](https://wordpress.org/support/users/duongcuong96/), * We opened the bug report on August 02, 2022 as requested, but have not received a response until now. Can you say until when someone of your team can take a look at the bug? * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Conflict with WP Fastest Cache](https://wordpress.org/support/topic/no-banner-shown/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/no-banner-shown/#post-16032489) * Hi [@polarracing](https://wordpress.org/support/users/polarracing/), * In summary, we would like to present the problem for all readers: With the last two releases, we rebuilt a functionality that caused some WordPress security plugins to incorrectly detect Real Cookie Banner as malware. Due to the rebuild, some caching plugins – including presumably yours – let Real Cookie Banner’s settings load too late, due to their optimization, which prevented the cookie banner from displaying. * We have been working on the issue all day today and think we have solved the problem for all affected caching plugins with **version 3.1.6**, which has just been released. Please install the update and let me know shortly if it solves the problem for you too! * I apologize for any inconvenience caused! * Best regards, * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] WP Rocket Cache](https://wordpress.org/support/topic/wp-rocket-cache-4/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/wp-rocket-cache-4/#post-16032464) * Hallo [@ralfkerkhoff](https://wordpress.org/support/users/ralfkerkhoff/), * es tut mir leid, dass du ein Problem mit Real Cookie Banner hast. Mit den letzten beiden Releases haben wir eine Funktionsweise umgebaut, durch die einige WordPress Security Plugins Real Cookie Banner fälschlicherweise als Malware erkannt haben. Durch den Umbau lassen einige Caching Plugins – darunter vermutlich auch deines– die Einstellungen von Real Cookie Banner, durch deren Optimierung, zu spät laden, wodurch der Cookie Banner nicht mehr angezeigt werden konnte. * Wir haben heute den ganzen Tag an dem Problem gearbeitet und denken, das Problem für alle betroffenen Caching-Plugins mit **Version 3.1.6** gelöst zu haben, die soeben erschienen ist. * Wie du in der Zwischenzeit bereits selbst getestet hast, scheint es bei dir zu funktionieren. Klasse zu hören! * Ich bitte für die entstandenen Unannehmlichkeiten um Entschuldigung! * Viele Grüße * Jan * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Conflict with WP Fastest Cache](https://wordpress.org/support/topic/no-banner-shown/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 10 months ago](https://wordpress.org/support/topic/no-banner-shown/#post-16028096) * Hi [@polarracing](https://wordpress.org/support/users/polarracing/), * We think we have solved the problem. With the last release, we rebuilt a functionality that caused some WordPress security plugins to incorrectly detect Real Cookie Banner as malware. Due to the change, some caching plugins – including yours – let the settings of Real Cookie Banner load too late due to its optimization, which meant that the cookie banner could no longer be displayed. * Attached, you will find a pre-release of the plugin. This solves the problem you mentioned. You can simply upload this version to your WordPress and replace it with the current version (_Plugins > Add new > Upload Plugin_). When the next version of the plugin incl. the pre-released feature is available for all users, you will see it as a normal update in your WordPress. * Download pre-release: [https://storage-dev-1.owlsrv.de/prereleases/7ad2313c-9ef8-4215-bd6c-185ecf3eeb7c/real-cookie-banner-3.1.5-13430-plugin.zip](https://storage-dev-1.owlsrv.de/prereleases/7ad2313c-9ef8-4215-bd6c-185ecf3eeb7c/real-cookie-banner-3.1.5-13430-plugin.zip) * Does it solve the issue for you? * Best regards, * Jan - This reply was modified 3 years, 10 months ago by [devowl.io GmbH](https://wordpress.org/support/users/devowl/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Real Cookie Banner: GDPR & ePrivacy Cookie Consent] Does scanner include services for which you may not require consent?](https://wordpress.org/support/topic/does-scanner-include-services-for-which-you-may-not-require-consent/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/does-scanner-include-services-for-which-you-may-not-require-consent/#post-16006302) * Hi [@alexdimirop](https://wordpress.org/support/users/alexdimirop/), * Thank you for your request. Unfortunately, I cannot give you a concrete answer to your question from the outside, without knowing the specific website, as I cannot assess the individual case. * Please open a private support ticket at [https://devowl.io/support](https://devowl.io/support) with further information, and we will be happy to take a look at your problem! * Best regards, * Jan * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Real Category Management: Content Management in Category Folders] Free is very limited – waste of time](https://wordpress.org/support/topic/free-is-very-limited-waste-of-time/) * Plugin Author [devowl.io GmbH](https://wordpress.org/support/users/devowl/) * (@devowl) * [3 years, 11 months ago](https://wordpress.org/support/topic/free-is-very-limited-waste-of-time/#post-16004104) * Hi [@don-j](https://wordpress.org/support/users/don-j/), * I am sorry to hear that you are not satisfied with the free version of Real Category Management. * The free version of Real Category Management has all the features of the plugin for posts. If you want to use the same features adapted to custom post types like WooCommerce products, you need the PRO version. This is stated in the plugin description before the installation. * We understand that the plugin did not meet your expectations and you may not have read the plugin description before installing it, but we find it unfortunate that you give it a bad rating because of that. We would appreciate it if you would reconsider whether a 1-star rating is fair… * Best regards, * Jan Viewing 15 replies - 76 through 90 (of 200 total) [←](https://wordpress.org/support/users/devowl/replies/page/5/?output_format=md) [1](https://wordpress.org/support/users/devowl/replies/?output_format=md) [2](https://wordpress.org/support/users/devowl/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/devowl/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/devowl/replies/page/5/?output_format=md) 6 [7](https://wordpress.org/support/users/devowl/replies/page/7/?output_format=md)… [12](https://wordpress.org/support/users/devowl/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/devowl/replies/page/13/?output_format=md) [14](https://wordpress.org/support/users/devowl/replies/page/14/?output_format=md) [→](https://wordpress.org/support/users/devowl/replies/page/7/?output_format=md)