Title: ddragovic's Replies | WordPress.org --- # ddragovic [ ](https://wordpress.org/support/users/ddragovic/) * [Profile](https://wordpress.org/support/users/ddragovic/) * [Topics Started](https://wordpress.org/support/users/ddragovic/topics/) * [Replies Created](https://wordpress.org/support/users/ddragovic/replies/) * [Reviews Written](https://wordpress.org/support/users/ddragovic/reviews/) * [Topics Replied To](https://wordpress.org/support/users/ddragovic/replied-to/) * [Engagements](https://wordpress.org/support/users/ddragovic/engagements/) * [Favorites](https://wordpress.org/support/users/ddragovic/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/users/ddragovic/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/ddragovic/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/ddragovic/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Can’t see backups in control panel](https://wordpress.org/support/topic/cant-see-backups-in-control-panel/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 week, 2 days ago](https://wordpress.org/support/topic/cant-see-backups-in-control-panel/#post-18899250) * Hey Phillip, * David here. Thanks for reaching out to us. * If your question is about how backups are displayed in the ManageWP dashboard, what you’re seeing is likely expected behavior. * It’s possible that the backup process was triggered multiple times within the same day. When that happens, the calendar will still show only a single highlighted( green) date for that day, even though more than one backup attempt was made. * To see the full picture, you can check the section below the calendar, where the system lists the total number of backup attempts completed for that date. * If anything doesn’t seem to match what you’re seeing, feel free to share a screenshot and I’ll take a closer look. * Kind regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] activity cloner.php](https://wordpress.org/support/topic/activity-cloner-php/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [7 months, 3 weeks ago](https://wordpress.org/support/topic/activity-cloner-php/#post-18650068) * Hey Antoine, * Our system uploads the cloner.php script to the website’s server and then it triggers the backup process by reaching the said script via the URL as well as its function. With that being said, the entire process is being handled locally on the website’s server by the cloner.php script. * Hopefully this provides the needed clarity. * Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Site refuses to connect](https://wordpress.org/support/topic/site-refuses-to-connect/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 2 months ago](https://wordpress.org/support/topic/site-refuses-to-connect/#post-18331720) * Hello Jamie, * Thank you for providing such an extensive description of the steps you took. On the top of my mind, given the details you provided, this could be some plugin conflict. In that case, you should deactivate all plugins except the Worker and attempt to establish the connection. Once the connection has been restored, start activating other plugins one by one to see which one is the culprit. * However, without diving deeper into the problem, this is all a mere speculation. * If this doesn’t prove to be the case, please open a support ticket at [helpdesk@managewp.com](https://wordpress.org/support/users/ddragovic/replies/helpdesk@managewp.com?output_format=md), providing as much details as you can, as support agent will take a closer look to see what is the source of the connection loss. * Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Update of the plugin](https://wordpress.org/support/topic/update-of-the-plugin-5/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 3 months ago](https://wordpress.org/support/topic/update-of-the-plugin-5/#post-18304172) * Hi there, Thanks for reaching out to us. * Thank you for your inquiry. While we have not yet updated the plugin page, the Worker plugin remains compatible with the latest WordPress 6.7.2 version. * . Our support team will be happy to investigate the matter further. Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Sites disconnecting](https://wordpress.org/support/topic/sites-disconnecting-2/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 5 months ago](https://wordpress.org/support/topic/sites-disconnecting-2/#post-18199222) * Hi there, * Thinking of the description you provided, it sounds like the timeout error, but I can’t be 100% sure. Would you be willing to open a support ticket at [helpdesk@managewp.com](https://wordpress.org/support/users/ddragovic/replies/helpdesk@managewp.com?output_format=md) and provide a couple of URLs so that we can take a closer look to what might be causing the disconnection? * At the moment, we don’t have any known issues that portray the disconnection of multiple sites, so it will be best to check closely. * As for the update part, yes, a plugin update is on its way! The current release is compatible with version 6.7.1, but we’re a bit behind on updating the “tested up to” information on the development page. We’re working to correct that oversight shortly. Rest assured, the plugin is rigorously tested to ensure compatibility with the latest versions, so you can continue using it confidently. * Kind regards. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Website keeps getting Disconnected.](https://wordpress.org/support/topic/website-keeps-getting-disconnected/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 5 months ago](https://wordpress.org/support/topic/website-keeps-getting-disconnected/#post-18192792) * Hi there, * The ability to access the wp-admin from the ManageWP is not possible while the website is disconnected, so it needs to be reconnected to be able to use one- click login. * As for the 404 code when attempting to login, it can happen when the default login is changed to the custom one. However this is a kind of change that you’d be aware of. * Can you please try to access the wp-admin dashboard with the username and password in a new tab and reinstall the Worker plugin and clear any website cache there is, then sync the website on the ManageWP dashboard and attempt to use one-click login once again? * If this doesn’t help as well, can you please open a support ticket by sending an email with the related details at [helpdesk@managewp.com](https://wordpress.org/support/users/ddragovic/replies/helpdesk@managewp.com?output_format=md) and our support team will take a closer look at it. * Kind regards. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Error 7 whentrying to connect](https://wordpress.org/support/topic/error-7-whentrying-to-connect/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 5 months ago](https://wordpress.org/support/topic/error-7-whentrying-to-connect/#post-18151775) * Hey there, * Sorry for not getting to you sooner. I’ve just noticed that I responded to you earlier and, by mistake forgot to include the link with our IPs. To eradicate this oversight of mine, here is the complete list of our IPs: [https://managewp.com/troubleshooting/general/managewp-ips-can-white-list](https://managewp.com/troubleshooting/general/managewp-ips-can-white-list). If the issue continues please feel free to open a support ticket at [helpdesk@managewp.com](https://wordpress.org/support/users/ddragovic/replies/helpdesk@managewp.com?output_format=md) and one of our agent will take a closer look at it. * Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Possible Hack](https://wordpress.org/support/topic/possible-hack-11/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 6 months ago](https://wordpress.org/support/topic/possible-hack-11/#post-18125493) * Hi there, * Let me know express my apology for not getting to you sooner and not addressing this issue. I have checked our database, and couldn’t find any similar issue that you experienced with the BetterDocs Pro plugin or any other for that matter. Anyways, the ManageWP Worker plugin doesn’t have that kind of ability to perform the described behavior, it must some plugin conflict in place. * Tell me, has this issue continued happening or have you managed to determine if it was a conflict? * Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Can not reconnection (with error)](https://wordpress.org/support/topic/can-not-reconnection-with-error/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 10 months ago](https://wordpress.org/support/topic/can-not-reconnection-with-error/#post-17892052) * Hi there, * David here. I am truly sorry for the late reply from our end. We’ve been a bit swamped with tickets lately, and are desperately trying to emerge from them. * Thanks for providing the screenshot, from the looks of it is “AUTHENTICATION_INVALID_SERVICE_SIGNATURE” error. * That error usually implies that we’re trying to pull an old expired, most likely cached connection key from the Worker plugin and it should be resolved by obtaining a new one, however, we had some troubles with reconnecting the websites for a few of our users in the past few days and the best course of action was re-adding the website again as this helped in each case. * You can try the following steps to obtain the new key and use it to reconnect the website: - Go into the WordPress admin dashboard of your website and then go into Plugins. - Paste ?mwp_force_key_refresh=1&worker_connections=1 after the plugins.php in the URL and press enter. - If there are any old connection keys showing, click on **disconnect all**. - Clear/purge/flush website cache. **This is an important step.** - Copy the new connection key and use it to reconnect/add the website again. * In case this doesn’t help you reconnect, I would then suggest opening a support ticket at [helpdesk@managewp.com](https://wordpress.org/support/users/ddragovic/replies/helpdesk@managewp.com?output_format=md) and one of our agents will assist you with establishing a connection. * Kind regards. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Cannot create new products](https://wordpress.org/support/topic/cannot-create-new-products/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-create-new-products/#post-17844612) * Hey there, * I apologize for the late reply from our end. * As soon as I started analyzing you inquiry, I thought that this could be due to some plugin conflict. Have you tried to temporarily deactivate WPML from your end and then attempt to create new product? * This will give us a bit more insight on whether the problem lies with WPML or another plugin currently installed on your website. * Let me know how it went. * Kind regards. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Password Reset flow broken](https://wordpress.org/support/topic/password-reset-flow-broken/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [1 year, 11 months ago](https://wordpress.org/support/topic/password-reset-flow-broken/#post-17812105) * Hi there, * This is David from ManageWP here. Let me first apologize for such a late reply. * As for the issue at hand it can sometimes happen due to a password reset link when opened/parsed the first time, it will allow you to enter a new password, if it gets opened again, it will be void and will require that you enter an email again for another valid link. We are sorry for the inconvenience this caused you. * Now, in order to resolve this for you and help you with and accessing your account, I must ask you to open a support ticket by sending an email/request to [helpdesk@managewp.com](https://wordpress.org/support/users/ddragovic/replies/helpdesk@managewp.com?output_format=md), and our agents will help you with acquiring access. * Be sure to when sending a request to provide a few details of the account so that they can confirm the ownership. That can be the approximate number of websites you have on your account and a couple of URLs. * Kindly, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] plugin not visible in dashboard](https://wordpress.org/support/topic/plugin-not-visible-in-dashboard/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [2 years ago](https://wordpress.org/support/topic/plugin-not-visible-in-dashboard/#post-17718495) * Hey there, * As for your concern about the plugin not being visible from the WordPress admin dashboard, I could suggest trying to append this argument to the URL while on the Plugins page on the WordPress admin dashboard of your website: ?showWorker =1 * The URL should look like this: https://example.com/wp-admin/plugins.php?showWorker =1 * This will show you the Worker plugin and allow you to acquire the connection key. * Let me know how it goes. * Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] Thumbnails missing](https://wordpress.org/support/topic/thumbnails-missing-9/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [2 years ago](https://wordpress.org/support/topic/thumbnails-missing-9/#post-17702064) * Hi Michael, * For generating thumbnails, we use Chrome Headless, and we wait 2 seconds for the website to get loaded in order to grab the thumbnail. This should mean, that if your website doesn’t load in that 2 sec, or if some elements don’t load, we will pick up what is on the website at the 2 seconds mark. * Have you tried to manually refresh the thumbnails from the dashboard? * This option is located in website settings, beneath the website thumbnail on the dashboard. * Let me know if this helped. * Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] error code: 7 in all of my websites](https://wordpress.org/support/topic/error-code-7-in-all-of-my-websites/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [2 years ago](https://wordpress.org/support/topic/error-code-7-in-all-of-my-websites/#post-17702044) * Hi there, * This error usually indicates that our Worker plugin is unable to communicate with your website, in most cases whitelisting our IPs should resolve the issue. * If this doesn’t help, another thing that I can recommend is increasing the values of the .user.ini file located in the root of your destination websites to prevent any timeouts from occurring. * You can add the following lines to it: memory_limit = 512Mupload_max_filesize = 256Mpost_max_size = 256Mmax_execution_time = 300max_input_vars = 3000 * If the .user.ini file is not present in the root of your websites (or php.ini– depending on how it is named) you may need to create it. * Please check out this link for more information: [https://docs.presscustomizr.com/article/171-fixing-maximum-upload-and-php-memory-limit-issues](https://docs.presscustomizr.com/article/171-fixing-maximum-upload-and-php-memory-limit-issues) * Kindly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ManageWP Worker] 406 Errors in dashboard](https://wordpress.org/support/topic/406-errors-in-dashboard/) * Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/) * (@ddragovic) * [2 years ago](https://wordpress.org/support/topic/406-errors-in-dashboard/#post-17702038) * Hi there, * Thanks for reaching out to us. * In most cases, the 406 Not Acceptable, if the website is accessible when opened in the browser, means there might be something that is blocking our requests, so making sure ManageWP IPs are not blocked from the server side or under any security plugin you might be using. * However, it would be the best to open up a support ticket at [helpdesk@managewp.com](https://wordpress.org/support/users/ddragovic/replies/helpdesk@managewp.com?output_format=md) and let our support crew take a closer look? * Kindly. Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/users/ddragovic/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/ddragovic/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/ddragovic/replies/page/2/?output_format=md)