Title: davewds's Replies | WordPress.org --- # davewds [ ](https://wordpress.org/support/users/davewds/) * [Profile](https://wordpress.org/support/users/davewds/) * [Topics Started](https://wordpress.org/support/users/davewds/topics/) * [Replies Created](https://wordpress.org/support/users/davewds/replies/) * [Reviews Written](https://wordpress.org/support/users/davewds/reviews/) * [Topics Replied To](https://wordpress.org/support/users/davewds/replied-to/) * [Engagements](https://wordpress.org/support/users/davewds/engagements/) * [Favorites](https://wordpress.org/support/users/davewds/favorites/) Search replies: ## Forum Replies Created Viewing 10 replies - 1 through 10 (of 10 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] Constant Contact plugin disconnected, won’t reconnect](https://wordpress.org/support/topic/constant-contact-plugin-disconnected-wont-reconnect-2/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 17 hours ago](https://wordpress.org/support/topic/constant-contact-plugin-disconnected-wont-reconnect-2/#post-19012027) * Glad to hear, [@briefw](https://wordpress.org/support/users/briefw/)! Thanks for letting me know. I’m marking this issue as resolved. * The forthcoming release has the fix that is covered by the delete/reinstall process among other connection reliability improvements, so I’m hopeful that the experience will be improved. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] Constant Contact plugin disconnected, won’t reconnect](https://wordpress.org/support/topic/constant-contact-plugin-disconnected-wont-reconnect-2/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 20 hours ago](https://wordpress.org/support/topic/constant-contact-plugin-disconnected-wont-reconnect-2/#post-19011931) * Thanks for providing the log excerpt, [@briefw](https://wordpress.org/support/users/briefw/). * Completely deleting the plugin will delete all of the plugins settings (Dashboard > Contact form > Settings), so make a note of any settings you have there. ( Sorry for not pointing this out before!) Deleting the plugin will NOT delete your forms or lists though — just the plugins settings are deleted. * For the record, deleting the plugin will delete some of the connection options stored under the hood, which I believe is the source of your issue. This is one of the things that we’re improving for the next release. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] How to prevent signup form submissions from changing existing contacts](https://wordpress.org/support/topic/how-to-prevent-signup-form-submissions-from-changing-existing-contacts/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 20 hours ago](https://wordpress.org/support/topic/how-to-prevent-signup-form-submissions-from-changing-existing-contacts/#post-19011894) * Hi kdcpelt, * There currently is not a way to prevent existing contact entries from being overwritten when a another submission is made from the same email address. * I’ve created a ticket to consider adding this functionality in our backlog. * It should be possible to add a new option to the forms admin screen that will enforce single submissions per email address. Enabling this would return an error when a user submits another form when their email address already exists on the associated list. Enabling this functionality would prevent an existing record from being updated of course, but it sounds like that’s what you’re looking for. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] Unauthorized to connect](https://wordpress.org/support/topic/unauthorized-to-connect/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 21 hours ago](https://wordpress.org/support/topic/unauthorized-to-connect/#post-19011876) * Happy to hear that deactivating/reactivating solved the issue, webdept. I’ll mark this ticket as resolved. Thanks, Michael Beckwith! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] Disconnected and won’t reconnect](https://wordpress.org/support/topic/disconnected-and-wont-reconnect/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 21 hours ago](https://wordpress.org/support/topic/disconnected-and-wont-reconnect/#post-19011872) * Hi clipscom, sorry to hear that you’re having trouble with the connection to Constant Contact. We are currently testing an update that will make the connection more robust. * In the meantime, would you please try the following steps? (I know you’ve already tried reconnecting, but these steps cover deleting and reinstalling the plugin which clears out some additional connection settings which might be the source of your issue). - Deactivate the Constant Contact Forms plugin using the Dashboard > Plugins screen. - Delete the Constant Contact Forms plugin using the Dashboad > Plugins screen. - Download the Constant Contact Forms plugin from the plugin repo (Dashboard > Plugins > Add plugin. Search “Constant Contact Forms”). - Activate the Constant Contact Forms plugin. - Enable logging: WP Dashboard > Contact form > Settings > Support > click Enable logging for debugging purposes, then save. - Reconnect to Constant Contact: Dashboard > Contact form > Connect. * **Connection steps:** - Dashboard > Contact form > Connect Now - Click the Connect button - A page will open with your authorization code or a login screen if you are not already logged into Contstant Contact. - Click the “Copy Code” button. - Head back to your WP Dashboard and navigate to Contact form > Settings > Account - Paste the authorization code into the Auth code and state field, then click the Save Changes button. * You should now be connected. * If you continue to experience issues, please post the logs from Dashboard > Contact form > Debug logs. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] Constant Contact Forms has experienced issues that may need addressed and functi](https://wordpress.org/support/topic/constant-contact-forms-has-experienced-issues-that-may-need-addressed-and-functi-73/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 21 hours ago](https://wordpress.org/support/topic/constant-contact-forms-has-experienced-issues-that-may-need-addressed-and-functi-73/#post-19011864) * Hi trystratigem, sorry to hear that you’re having trouble with the connection to Constant Contact. Would you please try the following steps: - Deactivate the Constant Contact Forms plugin using the Dashboard > Plugins screen. - Delete the Constant Contact Forms plugin using the Dashboard > Plugins screen. - Download the Constant Contact Forms plugin from the plugin repo (Dashboad > Plugins > Add plugin. Search “Constant Contact Forms”) - Activate the Constant Contact Forms plugin. - Enable logging: WP Dashboard > Contact form > Settings > Support > click Enable logging for debugging purposes, then save. - Reconnect to Constant Contact: Dashboard > Contact form > Connect. * **Connection steps:** - Dashboard > Contact form > Connect Now - Click the Connect button - A page will open with your authorization code or a login screen if you are not already logged into Contstant Contact. - Click the “Copy Code” button. - Head back to your WP Dashboard and navigate to Contact form > Settings > Account - Paste the authorization code into the Auth code and state field, then click the Save Changes button. * You should now be connected. * If you continue to experience issues, please post the logs from Dashboard > Contact form > Debug logs. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] Constant Contact plugin disconnected, won’t reconnect](https://wordpress.org/support/topic/constant-contact-plugin-disconnected-wont-reconnect-2/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 21 hours ago](https://wordpress.org/support/topic/constant-contact-plugin-disconnected-wont-reconnect-2/#post-19011858) * Hi briefw, sorry to hear that you’ve been experiencing connection issues. * Would you please try the following steps: - Deactivate the plugin - Delete the plugin using the WP Dashboard > Plugins screen - Reinstall the plugin and activate it. - Enable logging: WP Dashboard > Contact form > Settings > Support > click Enable logging for debugging purposes, then save. - Retry the connection process. * Let me know how that goes. If the issue persists after that, please post the logs from the Dashboard > Contact form > Debug logs screen. * We’re working on an updated version of the plugin that will improve the reliably of the connection to Constant Contact. It’s currently being tested with positive results. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] endless loop “Disconnected” despite Connect and re-Connect](https://wordpress.org/support/topic/endless-loop-disconnected-despite-connect-and-re-connect/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 21 hours ago](https://wordpress.org/support/topic/endless-loop-disconnected-despite-connect-and-re-connect/#post-19011848) * Hi 3cstudio, glad you were able to resolve the issue, and I apologize for the trouble. The v2.21.0 release did make some improvements to connection reliability and logging. However, we have identified more room for improvement with regard to maintaining the connection to Constant Contact. * We are currently working on an updated version that will again improve connection stability. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] Constant Contact Won’t Connect](https://wordpress.org/support/topic/constant-contact-wont-connect/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 22 hours ago](https://wordpress.org/support/topic/constant-contact-wont-connect/#post-19011839) * Hi swisswheaties, * Sorry to hear you’ve been having connection issues. * Would you please try the following steps: - Deactivate the Constant Contact Forms plugin from the WP Dashboard > Plugins screen. - Reactivate Constant Contact Forms - Retry establishing a connection to constant contact forms * Dashboard > Contact form > Connect Now * Click the Connect button * A page will open with your authorization code or a login screen if you are not already logged into Contstant Contact. * Click the Copy Code button. * Head back to your WP Dashboard and navigate to Contact form > Settings > Account * Pase the authorization code into the Auth code and state field, then click the Save Changes button. * You should now be connected. * We are working on improving the reliability of the connection to Constant Contact on an upcoming release. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Constant Contact Forms] References to one or more deleted Constant Contact forms are still present](https://wordpress.org/support/topic/references-to-one-or-more-deleted-constant-contact-forms-are-still-present-2/) * Plugin Support [davewds](https://wordpress.org/support/users/davewds/) * (@davewds) * [2 days, 22 hours ago](https://wordpress.org/support/topic/references-to-one-or-more-deleted-constant-contact-forms-are-still-present-2/#post-19011792) * Hi eresath, * I’ve looked into this, and you should be able to remove the message by visiting the following URL (replace your_site.com with your site’s URL): [https://your_site.com/wp-admin/index.php?ctct-dismiss=1&ctct-dismiss-action=deleted_forms](https://your_site.com/wp-admin/index.php?ctct-dismiss=1&ctct-dismiss-action=deleted_forms) * Please let me know if that takes care of it. * It looks like there is an underlying bug causing the issue, so I’ve created a ticket internally to resolve the issue in an upcoming release. Viewing 10 replies - 1 through 10 (of 10 total)