Title: Dani F. a11n's Replies | WordPress.org --- # Dani F. a11n [ ](https://wordpress.org/support/users/danielinhou/) * [Profile](https://wordpress.org/support/users/danielinhou/) * [Topics Started](https://wordpress.org/support/users/danielinhou/topics/) * [Replies Created](https://wordpress.org/support/users/danielinhou/replies/) * [Reviews Written](https://wordpress.org/support/users/danielinhou/reviews/) * [Topics Replied To](https://wordpress.org/support/users/danielinhou/replied-to/) * [Engagements](https://wordpress.org/support/users/danielinhou/engagements/) * [Favorites](https://wordpress.org/support/users/danielinhou/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 1,277 total) 1 [2](https://wordpress.org/support/users/danielinhou/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/danielinhou/replies/page/3/?output_format=md)… [84](https://wordpress.org/support/users/danielinhou/replies/page/84/?output_format=md) [85](https://wordpress.org/support/users/danielinhou/replies/page/85/?output_format=md) [86](https://wordpress.org/support/users/danielinhou/replies/page/86/?output_format=md) [→](https://wordpress.org/support/users/danielinhou/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] There was a problem with your sending method. Please check if your sending metho](https://wordpress.org/support/topic/there-was-a-problem-with-your-sending-method-please-check-if-your-sending-metho-4/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 5 months ago](https://wordpress.org/support/topic/there-was-a-problem-with-your-sending-method-please-check-if-your-sending-metho-4/#post-18267422) * Hi there [@blakecarpenter](https://wordpress.org/support/users/blakecarpenter/) 👋🏽! * > Everything checks out in help/system status but I am still getting “There was > a problem with your sending method. Please check if your sending method is > properly configured.”  * Can you please send (copy & paste) the information from **_MailPoet > Help > System Info_**? Please make sure to remove all the sensitive private information( like your key) from that. * Looking forward to hearing back from you! * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] No Badge (Notification) When New Subscriber Signs Up](https://wordpress.org/support/topic/no-badge-notification-when-new-subscriber-signs-up/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 6 months ago](https://wordpress.org/support/topic/no-badge-notification-when-new-subscriber-signs-up/#post-18242950) * Hi again [@generosus](https://wordpress.org/support/users/generosus/) 👋🏽, * Thanks for your feedback. I have just shared it with the product team; they will review it and decide if they eventually implement it. * Thanks for sharing! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Easy and stable](https://wordpress.org/support/topic/easy-and-stable-5/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 8 months ago](https://wordpress.org/support/topic/easy-and-stable-5/#post-18098411) * Hi [@rapsac1813](https://wordpress.org/support/users/rapsac1813/) 👋🏽 * Thanks for the kind feedback! * Cheers * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Cannot read properties of undefined (reading ‘length’)](https://wordpress.org/support/topic/cannot-read-properties-of-undefined-reading-length-2/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-read-properties-of-undefined-reading-length-2/#post-18098408) * Hi again,   * > Tnaks [@neosinner](https://wordpress.org/support/users/neosinner/) that was > it indeed, with 5.3.3 no error message any more! 🙂 * Great, glad to hear you got it working the way you needed. Thanks for the update! I am marking this thread as solved now! * Cheers * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Sending Confirmation Link does not work](https://wordpress.org/support/topic/sending-confirmation-link-does-not-work/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 8 months ago](https://wordpress.org/support/topic/sending-confirmation-link-does-not-work/#post-18098407) * Sounds good! * I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Missin alt text](https://wordpress.org/support/topic/missin-alt-text/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 8 months ago](https://wordpress.org/support/topic/missin-alt-text/#post-18098301) * You’re welecome. I’m going to mark this as resolved – if you have any further questions, you can start a new thread. * Cheers * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] MaiPoet great customer suport](https://wordpress.org/support/topic/maipoet-great-customer-suport/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 10 months ago](https://wordpress.org/support/topic/maipoet-great-customer-suport/#post-18012572) * Hi [@sylvana82](https://wordpress.org/support/users/sylvana82/) 👋🏽, * Thank you so much for your kind feedback. We are really happy to hear that we were able to help you 🙂 * Cheers * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] very good](https://wordpress.org/support/topic/very-good-7404/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 10 months ago](https://wordpress.org/support/topic/very-good-7404/#post-18012570) * Hi there [@alraya](https://wordpress.org/support/users/alraya/) 👋🏽, * Thank you so much for the kind feedback and the good review! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Uncaught Exception: You should call ‘render’ before ‘getHTMLAfterCo](https://wordpress.org/support/topic/uncaught-exception-you-should-call-render-before-gethtmlafterco/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 10 months ago](https://wordpress.org/support/topic/uncaught-exception-you-should-call-render-before-gethtmlafterco/#post-17980336) * Hi again [@iwdatanu](https://wordpress.org/support/users/iwdatanu/), * Thanks for testing and your feedback. Do I get it right that you are using MailPoet to customize your WooCommerce emails? * Could you please send (copy & paste) the information from **_MailPoet > Help > System Info_** and delete any sensitive info from it? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] logo image not displayed in email](https://wordpress.org/support/topic/logo-image-not-displayed-in-email-2/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 10 months ago](https://wordpress.org/support/topic/logo-image-not-displayed-in-email-2/#post-17966584) * Hi again, * > uploaded another copy of the image in a slightly smaller size and different > name, but otherwise exactly the same image visually. Then I used that image > only for MailPoet. * Glad to hear that you eventually found a way to make it work with that new image. Thanks for the update! * Cheers * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Domain authentication not working](https://wordpress.org/support/topic/domain-authentication-not-working/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 11 months ago](https://wordpress.org/support/topic/domain-authentication-not-working/#post-17947143) * Hi [@nickcrispy](https://wordpress.org/support/users/nickcrispy/) , * I’m sorry to hear you’re having problems with our plugin. * If you could share your site’s domain we would be able to check your DNS records from our end and we would be able to point you in the right direction. * Please keep us posted if you are still interested in this. * Cheers * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] logo image not displayed in email](https://wordpress.org/support/topic/logo-image-not-displayed-in-email-2/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 11 months ago](https://wordpress.org/support/topic/logo-image-not-displayed-in-email-2/#post-17941952) * Hi again, * Thanks for the update. * > I had previously looked at the blacklist issue you mention. I saw something > there, maybe 2 out of the whole list, but didn’t know how to fix that. The > site is brand new, as is the URL. How could it be blacklisted? * Sometimes this list blacklist new domains for a while until they can verify they are trustworthy. If you know in which lists your site is listed you can research how to get in touch with them so that they can unlist you. * Getting back to the specific issue, you mentioned that it is only an image that is now showing up in your emails. In this case you could host the image on a different server or service and see if that fixes the issue. * Cheers * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] logo image not displayed in email](https://wordpress.org/support/topic/logo-image-not-displayed-in-email-2/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 11 months ago](https://wordpress.org/support/topic/logo-image-not-displayed-in-email-2/#post-17940399) * Hi there [@commontater](https://wordpress.org/support/users/commontater/) 👋🏽! * > The logo image does not come through in the email sent from my site to my test > user email. * I’m sorry to hear that you’re having issues with images in your newsletters! * If images are not showing on all devices, please check the following: - Check if you Hotlink protection enabled. - Check your site’s Folder’s permission are properly set up. * If images are not showing in Gmail: - Whitelist your domain’s URL and fix this issue by following these steps: [https://support.google.com/a/answer/3299041?hl=en](https://support.google.com/a/answer/3299041?hl=en) * If images are not showing in Apple Mail only: - Check your Mail Privacy Protection settings. - Check if Load Remote Content is disabled in Settings > Mail > Load Remote Content. - Check if your site’s URL is blacklisted on any public blacklist: [https://mxtoolbox.com/blacklists.aspx](https://mxtoolbox.com/blacklists.aspx). * You can see more details on each point here: [https://kb.mailpoet.com/article/370-images-not-displayed-in-emails](https://kb.mailpoet.com/article/370-images-not-displayed-in-emails) * Looking forward to hearing from you! * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] It is not possible to access any account on the Mailpoet site](https://wordpress.org/support/topic/it-is-not-possible-to-access-any-account-on-the-mailpoet-site/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 11 months ago](https://wordpress.org/support/topic/it-is-not-possible-to-access-any-account-on-the-mailpoet-site/#post-17940394) * Hi [@jorihlen](https://wordpress.org/support/users/jorihlen/) 👋🏽:! * Thank you for reaching out to us! * Oh, we haven’t had any similar reports. Could you please contact us via [https://www.mailpoet.com/support/sales-pre-sales-questions/](https://www.mailpoet.com/support/sales-pre-sales-questions/) and include a link to this thread? * Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there. * Cheers * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Needs Correction | Error Message for Checkbox and Radio Button](https://wordpress.org/support/topic/needs-correction-error-message-for-checkbox-and-radio-button/) * Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/) * (@danielinhou) * [1 year, 11 months ago](https://wordpress.org/support/topic/needs-correction-error-message-for-checkbox-and-radio-button/#post-17934476) * Hi there, * Apologies for the late reply. * I have just checked this with the developers again. While we understand the relevance of this issue and we are grateful for the feedback that you provided; it seems that this is not amongst our top priorities right now, and so we can’t offer an ETA for this feature request. * Since we won’t be likely updating this thread soon I will close it now. Please keep an eye on the MailPoet changelog to review the features included in the new releases. * Cheers Viewing 15 replies - 1 through 15 (of 1,277 total) 1 [2](https://wordpress.org/support/users/danielinhou/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/danielinhou/replies/page/3/?output_format=md)… [84](https://wordpress.org/support/users/danielinhou/replies/page/84/?output_format=md) [85](https://wordpress.org/support/users/danielinhou/replies/page/85/?output_format=md) [86](https://wordpress.org/support/users/danielinhou/replies/page/86/?output_format=md) [→](https://wordpress.org/support/users/danielinhou/replies/page/2/?output_format=md)