DamjanWorldline

Hello @thibotus01

Thank you for bringing this to our attention.

We will check your inquiry and come back to you as soon as we have more information.

Kind regards.

Hello @rewarddesign,

Sorry to hear about this. We have still checked your account and confirmed that only AUD is configured, which is why the payment option didn’t show up.

As a next step, we would still recommend getting in touch with your Worldline sales representative to discuss the possibility of enabling multiple currencies on your contract, if available, to make the best use of our plugin.

Kind regards

Hello @rewarddesign,

Thank you for reaching out.

We’ve inspected the checkout page and can see that the Worldline-related elements are present but not displayed as expected.

When reviewing the checkout setup, we observed indications that the active theme or theme-related checkout customization may be influencing how payment method elements are rendered or displayed. At this stage, we cannot identify any issue originating from the Worldline plugin itself.

We therefore recommend reviewing the theme’s checkout customization or temporarily switching to a default theme to confirm whether the payment method becomes visible.

Please let us know if you have any additional questions.

Kind regards.

Hello @bashsmusic, @stefcompeers,

We wanted to let you know that the reported problem has been addressed in our latest release, which can be found here:

https://github.com/wl-online-payments-direct/plugin-woocommerce/releases/tag/v2.5.5 or https://wordpress.org/plugins/worldline-for-woocommerce/

The issue was related to the type of variable forwarded as an argument to the function for rendering Worldline details when legacy access for order data storage was chosen (WooCommerce > Settings > Advanced > Features > Order data storage) instead of HPOS.

Please update the plugin in your shop to the latest version and check if the issue is resolved.

If you have any questions, feel free to reopen this thread.

Kind regards.

Hello @bashsmusic, @stefcompeers,

We wanted to let you know that we’ve identified the root cause of the issue and our team is currently working on a fix.

We will let you know as soon as the new plugin version becomes available.

Kind regards.

Hello @ongema,

Please note that we are closing this thread.

Thank you,

Kind regards

Hello @nafti,

We can confirm that the Hosted Checkout Page is supported by the Worldline plugin.

The Hosted Checkout payment page will be present on your checkout after you have connected the plugin.

Once Hosted Checkout has been selected on the Checkout as the payment method (visible as Worldline Global Online Pay for WooCommerce in WooCommerce > Settings > Payments), after the customer moves forward, they will be redirected to the Hosted Checkout page with all payment methods available for the connected account.

In addition, you can offer payment methods separately and independently of the Hosted Checkout payment method by going to WooCommerce > Settings > Payments.

This page will include the following payment methods:

• Credit Cards
• Google Pay
• Apple Pay
• Bank Transfer
• iDEAL
• EPS
• PayPal
• PostFinance
• Pay with Klarna
• Klarna – Pay Now
• Klarna – Bank Transfer
• Klarna – Direct Debit
• Klarna – Pay Later
• Klarna – Pay in 3
• Klarna – Pay Later (Bank Transfer)
• Klarna – Financing
• TWINT
• Meal Vouchers
• Cheque Vancances Connect)

If you have any further questions, feel free to let us know.

Thank you,

Kind regards.