Title: cwildes's Replies | WordPress.org

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# cwildes

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## Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Easy Appointments] Users Are Not Receiving Emails](https://wordpress.org/support/topic/users-are-not-receiving-emails/)
 *  Thread Starter [cwildes](https://wordpress.org/support/users/cwildes/)
 * (@cwildes)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/users-are-not-receiving-emails/#post-10474219)
 * The following question in my initial post was not addressed.
 * “Also, is there any way to reorder a services in the drop down the client sees
   when booking? I created bulk connections because I have a lot of service options,
   and a couple are out of order. Can I re-order them without deleting and setting
   them up from scratch?”
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Easy Appointments] Users Are Not Receiving Emails](https://wordpress.org/support/topic/users-are-not-receiving-emails/)
 *  Thread Starter [cwildes](https://wordpress.org/support/users/cwildes/)
 * (@cwildes)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/users-are-not-receiving-emails/#post-10474211)
 * This did not really address my issue: Below is what is happening when I try to
   send myself a test appointment from another email account (mine), not the one
   used as my admin email account for the plug in.
 * In settings I have text in the Pending email option, and I have the box checked
   to “Send email to User”, which I assumed by checking this:” Mark this option 
   if you want User to receive email after filing the form” means they will get 
   a copy of the Pending email notice.
 * 1) I submit an appointment using a different (fake) name. I get an email of the
   Pending appointment as the Admin, but not as the User (in test email account).
   Plus I get a text from the Twilio extension confirming the Pending appointment.
 * 2) As the Admin I actually get two copies of the Pending appointment email one
   standard example, and a second with the iCal option. (I would be nice to only
   get one if you have purchased this extension).
 * 3) If, as the Admin, I select Confirm as you’ve instructed, I get the following
   notice “Appointment can’t be confirmed!” This happens both with the standard 
   email notice and the ICal email notice, but I do get a Twilio confirmation text.
 * 4) So, my User is not getting any emails, but they are getting Twilio notifications
   via text.
 * Is this an either or if the Twilio extension is activated? As mentioned, I would
   choose email over text if that is the case and will disable Twilio. Please confirm.

Viewing 2 replies - 1 through 2 (of 2 total)