Title: Kit's Replies - page 3 | WordPress.org --- # Kit [ ](https://wordpress.org/support/users/convertkit/) * [Profile](https://wordpress.org/support/users/convertkit/) * [Topics Started](https://wordpress.org/support/users/convertkit/topics/) * [Replies Created](https://wordpress.org/support/users/convertkit/replies/) * [Reviews Written](https://wordpress.org/support/users/convertkit/reviews/) * [Topics Replied To](https://wordpress.org/support/users/convertkit/replied-to/) * [Engagements](https://wordpress.org/support/users/convertkit/engagements/) * [Favorites](https://wordpress.org/support/users/convertkit/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 31 through 45 (of 80 total) [←](https://wordpress.org/support/users/convertkit/replies/page/2/?output_format=md) [1](https://wordpress.org/support/users/convertkit/replies/?output_format=md) [2](https://wordpress.org/support/users/convertkit/replies/page/2/?output_format=md) 3 [4](https://wordpress.org/support/users/convertkit/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/convertkit/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/convertkit/replies/page/6/?output_format=md) [→](https://wordpress.org/support/users/convertkit/replies/page/4/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Easy to use](https://wordpress.org/support/topic/paid-plugin-36/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 7 months ago](https://wordpress.org/support/topic/paid-plugin-36/#post-17414774) * Sorry for the incorrect information. You can absolutely get your API key on the Free plan, which can be found at [https://app.convertkit.com/account_settings/advanced_settings](https://app.convertkit.com/account_settings/advanced_settings). * Hope that helps! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Easy to use](https://wordpress.org/support/topic/paid-plugin-36/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 7 months ago](https://wordpress.org/support/topic/paid-plugin-36/#post-17412533) * No subscription is required to use this plugin, and it supports our free account. Curious where you’re seeing a requirement to pay here? Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) for WPForms] Bug: ConvertKit Connection Removed When Editing Form](https://wordpress.org/support/topic/bug-convertkit-connection-removed-when-editing-form/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 9 months ago](https://wordpress.org/support/topic/bug-convertkit-connection-removed-when-editing-form/#post-17296605) * This isn’t something we’re immediately reproducing: [https://www.loom.com/share/8289aff5f69e4c4abf505dda8adf11a2?sid=447c5619-6fb4-40d5-8015-ca1c4aa54bfd](https://www.loom.com/share/8289aff5f69e4c4abf505dda8adf11a2?sid=447c5619-6fb4-40d5-8015-ca1c4aa54bfd) * You may wish to: 1. Enable [debug logging](https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log) or use a [debug plugin](https://wordpress.org/plugins/query-monitor/) to capture any errors that might point to the underlying issue. 2. Attempt to isolate the issue by using the [Health Check & Troubleshooting Plugin](https://wordpress.org/plugins/health-check/), which will allow you to enable just the WPForms and this Plugin whilst logged in (without impacting site visitors, who will see all active Plugins). 3. Confirm that you’re using this Plugin, and not the [recently created ConvertKit Addon](https://wpforms.com/features/convertkit-addon/) from WPForms, which requires a paid WPForms plan (if you’re using their addon, you’d need to raise a support query with them. If you’re not using their addon and have a paid plan, you may wish to try it to see if that resolves the issue). * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) for WooCommerce] Integration and sync challenges](https://wordpress.org/support/topic/integration-and-sync-challenges/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 9 months ago](https://wordpress.org/support/topic/integration-and-sync-challenges/#post-17296586) * I believe the issue with orders not going through has been resolved, based on your conversation with the support team. * To sync past orders, you may wish to use the WP-CLI command `ckwc-sync-past-orders`, available in 1.7.1 of this Plugin. Use the `--limit=100` option to specify a limit if you wish to send past order data to ConvertKit in smaller batches, which may help with server resources. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Loading ConvertKit form instantly](https://wordpress.org/support/topic/loading-convertkit-form-instantly/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 9 months ago](https://wordpress.org/support/topic/loading-convertkit-form-instantly/#post-17291470) * You may remove the `async` property for a possible faster loading time. However, this isn’t recommended practice, as it’ll become a blocking element and most likely affect page loading times. * Any delay introduced to loading scripts by e.g. LiteSpeed would be a question best raised with them, to see if they have a mechanism available to exclude certain scripts from being delayed. * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) for WooCommerce] Integration and sync challenges](https://wordpress.org/support/topic/integration-and-sync-challenges/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 9 months ago](https://wordpress.org/support/topic/integration-and-sync-challenges/#post-17271484) * Please confirm: 1. Integration’s “Purchase Data” setting is enabled at `WooCommerce > Settings > Integration > ConvertKit` * ![](https://i0.wp.com/i.imgur.com/aYZxgwc.png?ssl=1) 1. Integration’s “Purchase Data Event” setting value. If “Order Completed”, confirm you are marking WooCommerce Orders as completed and not seeing purchase data go through to ConvertKit. 2. Number of existing orders you are attempting to sync 3. The “absolute disaster” you are seeing when attempting to sync 4. Copies of log files, which can be found in the above screenshot using the `View log file` link. If this contains sensitive information, feel free to supply this by logging in to your ConvertKit account at [https://help.convertkit.com/en/](https://help.convertkit.com/en/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Gravity Forms ConvertKit Add-On] Error subscribing user with Gravity Forms feed](https://wordpress.org/support/topic/error-subscribing-user-with-gravity-forms-feed/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 10 months ago](https://wordpress.org/support/topic/error-subscribing-user-with-gravity-forms-feed/#post-17204797) * Please advise: 1. If the error is reproduced when re-processing the feed for an existing submission that previously resulted in an error, 2. The contents of the `wp-content/debug.log` file (to enable, see [https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log](https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log)) 3. If the error is reproduced when using the Gravity Forms ConvertKit Addon (noting this is supplied by Gravity Forms, not us, but can be used instead of our Addon, and will honor your existing settings: [https://www.gravityforms.com/blog/convertkit-add-on-beta/](https://www.gravityforms.com/blog/convertkit-add-on-beta/)) * Thanks! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Working great, I had a lot of troubles Initially](https://wordpress.org/support/topic/no-propert-support-avaiable/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 11 months ago](https://wordpress.org/support/topic/no-propert-support-avaiable/#post-17137275) * Sorry to hear this. What was the error message? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Sticky-bar issues](https://wordpress.org/support/topic/sticky-bar-issues/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [2 years, 11 months ago](https://wordpress.org/support/topic/sticky-bar-issues/#post-17121563) * You need to: - Remove duplicate `` entries (there’s 3 on that page – two look like ones you’ve manually added to your theme, which can probably be removed) * ![](https://i0.wp.com/i.imgur.com/qSHJYEq.png?ssl=1) - Remove custom CSS you’ve added for the sticky bar * ![](https://i0.wp.com/i.imgur.com/g1zp8SP.png?ssl=1) - Add the following custom CSS to force the sticky bar to display above your site’s content (it seems your site’s header or container has a z-index property that’s causing the issue, but it’s hard to precisely identify) `.formkit-sticky- bar { z-index: 9999; }` * The sticky bar will then display correctly, above your site’s content. * ![](https://i0.wp.com/i.imgur.com/fjYmIB1.png?ssl=1) * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Error](https://wordpress.org/support/topic/error-1795/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-1795/#post-16837644) * Resolved in 2.2.5, available now. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Error](https://wordpress.org/support/topic/error-1795/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-1795/#post-16835118) * [@eatingrules](https://wordpress.org/support/users/eatingrules/) Noted. Fix to follow end of Thursday June 22nd to prevent this in the future where the main plugin is updated first. * In the meantime, you would need to update above listed plugins first prior to the main plugin to resolve. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Error](https://wordpress.org/support/topic/error-1795/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-1795/#post-16833273) * See [here](https://wordpress.org/support/topic/uncaught-error-call-to-undefined-method-convertkit_resource_formsget_by/), noting you need to ensure the following are updated: - [ConvertKit for Gravity Forms](https://wordpress.org/plugins/convertkit-gravity-forms/): 1.3.6 or higher - [ConvertKit for WooCommerce](https://wordpress.org/plugins/convertkit-for-woocommerce/): 1.6.5 or higher - [ConvertKit for WPForms](https://wordpress.org/plugins/integrate-convertkit-wpforms/): 1.5.6 or higher * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) - Email Newsletter, Email Marketing, Membership, Subscribers and Landing Pages] Uncaught Error: Call to undefined method ConvertKit_Resource_Forms::get_by()](https://wordpress.org/support/topic/uncaught-error-call-to-undefined-method-convertkit_resource_formsget_by/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [3 years, 3 months ago](https://wordpress.org/support/topic/uncaught-error-call-to-undefined-method-convertkit_resource_formsget_by/#post-16826799) * Need to use ConvertKit for WooCommerce 1.6.5. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Gravity Forms ConvertKit Add-On] Integration with Gravity Forms Quiz add-on](https://wordpress.org/support/topic/integration-with-gravity-forms-quiz-add-on/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [3 years, 5 months ago](https://wordpress.org/support/topic/integration-with-gravity-forms-quiz-add-on/#post-16719970) * In Gravity Forms, you’d use conditional logic on each ConvertKit feed to determine the condition(s) where you wish to send the data to ConvertKit: * ![](https://i0.wp.com/i.imgur.com/P7EcYfr.png?ssl=1) * If your assertion is that this conditional logic cannot see the quiz results data to perform said conditional logic on, that would be a question for Gravity Forms and your quiz addon provider, given that this logic is controlled by them, not us. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Kit (formerly ConvertKit) for WooCommerce] Integration not sending last name to ConvertKit](https://wordpress.org/support/topic/integration-not-sending-last-name-to-convertkit/) * Plugin Author [Kit](https://wordpress.org/support/users/convertkit/) * (@convertkit) * [3 years, 5 months ago](https://wordpress.org/support/topic/integration-not-sending-last-name-to-convertkit/#post-16662473) * Both will get added to the first name field. There is no last name field in ConvertKit: * ![](https://i0.wp.com/i.imgur.com/om7OL7n.jpg?ssl=1) * The reason you’re not seeing the `Name Format` be honored is due to the `Purchase Data` setting also being enabled. Purchase data (which is sent after the customer is subscribed) did not honor the `Name Format`, which resulted in the subscriber’s name being incorrectly updated from e.g. Joe Bloggs –> Joe. * Thank you! Viewing 15 replies - 31 through 45 (of 80 total) [←](https://wordpress.org/support/users/convertkit/replies/page/2/?output_format=md) [1](https://wordpress.org/support/users/convertkit/replies/?output_format=md) [2](https://wordpress.org/support/users/convertkit/replies/page/2/?output_format=md) 3 [4](https://wordpress.org/support/users/convertkit/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/convertkit/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/convertkit/replies/page/6/?output_format=md) [→](https://wordpress.org/support/users/convertkit/replies/page/4/?output_format=md)