Title: Brandon Olivares's Replies | WordPress.org --- # Brandon Olivares [ ](https://wordpress.org/support/users/cocreation/) * [Profile](https://wordpress.org/support/users/cocreation/) * [Topics Started](https://wordpress.org/support/users/cocreation/topics/) * [Replies Created](https://wordpress.org/support/users/cocreation/replies/) * [Reviews Written](https://wordpress.org/support/users/cocreation/reviews/) * [Topics Replied To](https://wordpress.org/support/users/cocreation/replied-to/) * [Engagements](https://wordpress.org/support/users/cocreation/engagements/) * [Favorites](https://wordpress.org/support/users/cocreation/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 536 total) 1 [2](https://wordpress.org/support/users/cocreation/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/cocreation/replies/page/3/?output_format=md)… [34](https://wordpress.org/support/users/cocreation/replies/page/34/?output_format=md) [35](https://wordpress.org/support/users/cocreation/replies/page/35/?output_format=md) [36](https://wordpress.org/support/users/cocreation/replies/page/36/?output_format=md) [→](https://wordpress.org/support/users/cocreation/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] 4.0 Fatal errors again???](https://wordpress.org/support/topic/fatal-errors-again/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [3 years, 5 months ago](https://wordpress.org/support/topic/fatal-errors-again/#post-16211926) * [@carlrozemaaxcintnl](https://wordpress.org/support/users/carlrozemaaxcintnl/) Can you attempt the update again? I think you caught me in the 2 minutes between updating the trunk and updating the 4.0.0 tag. I’ve confirmed there’s no remnant of the amphp requirement in the current release so the error should no longer occur. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] S3 bucket fails, again, again and again!](https://wordpress.org/support/topic/s3-bucket-fails-again-again-and-again/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [4 years, 8 months ago](https://wordpress.org/support/topic/s3-bucket-fails-again-again-and-again/#post-14878185) * Thanks for your feedback [@leanderbraunschweig](https://wordpress.org/support/users/leanderbraunschweig/). I agree things could be made a bit more intuitive. I’ve noted your suggestion and we’ll work on improving this in a future version. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Version 3.10 upgrade critical error](https://wordpress.org/support/topic/version-3-10-upgrade-critical-error/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [4 years, 8 months ago](https://wordpress.org/support/topic/version-3-10-upgrade-critical-error/#post-14828523) * Hi, sorry for the error. Can you see if the update works now? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Sudden Incompatability after update](https://wordpress.org/support/topic/sudden-incompatability-after-update/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [7 years, 12 months ago](https://wordpress.org/support/topic/sudden-incompatability-after-update/#post-10297569) * Hi [@alexpty](https://wordpress.org/support/users/alexpty/), the great majority of hosts support 5.6 or above. And I’m not saying we won’t support it, simply that this is the solution for now. We’re discussing our best options to balance both reaching as many users as possible, and also using up-to-date technologies. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Sudden Incompatability after update](https://wordpress.org/support/topic/sudden-incompatability-after-update/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [7 years, 12 months ago](https://wordpress.org/support/topic/sudden-incompatability-after-update/#post-10297458) * [@teplitz](https://wordpress.org/support/users/teplitz/), there are two ways of fixing this: either upgrade your sites to php 5.5 or greater, or replace line 285 of backwpup/inc/class-destination-ftp.php with the following: * ``` $ftp_ssl = BackWPup_Option::get( $jobid, 'ftpssl' ); if ( ! empty( $ftp_ssl ) ``` * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Problems After Latest Update](https://wordpress.org/support/topic/problems-after-latest-update-3/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [7 years, 12 months ago](https://wordpress.org/support/topic/problems-after-latest-update-3/#post-10297045) * [@prettybiddy](https://wordpress.org/support/users/prettybiddy/), are you able to get Hostgator to upgrade your version of PHP? According to [this article](https://support.hostgator.com/articles/php-configuration-plugin), they have PHP selector in CPanel which should allow you to change your PHP version. I’d suggest 5.6 or above. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] BackWPup 3.5.0 error: PHP Fatal error: Call to a member function close() on a no](https://wordpress.org/support/topic/backwpup-3-5-0-error-php-fatal-error-call-to-a-member-function-close-on-a-no/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [7 years, 12 months ago](https://wordpress.org/support/topic/backwpup-3-5-0-error-php-fatal-error-call-to-a-member-function-close-on-a-no/#post-10295920) * [@xolite](https://wordpress.org/support/users/xolite/), as far as I know that’s not new to 3.5.0. It’s only a warning so it shouldn’t stop your backup from being completed. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] BackWPup 3.5.0 error: PHP Fatal error: Call to a member function close() on a no](https://wordpress.org/support/topic/backwpup-3-5-0-error-php-fatal-error-call-to-a-member-function-close-on-a-no/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [7 years, 12 months ago](https://wordpress.org/support/topic/backwpup-3-5-0-error-php-fatal-error-call-to-a-member-function-close-on-a-no/#post-10295744) * [@mindctrl](https://wordpress.org/support/users/mindctrl/), thanks for reporting the line number. Taking a look at the code, it looks like you can safely comment that line out and the fatal error will go away. We’ll be sure to fix this in the next version. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] 500 Error after Update](https://wordpress.org/support/topic/500-error-after-update-6/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [7 years, 12 months ago](https://wordpress.org/support/topic/500-error-after-update-6/#post-10290671) * [@sublines](https://wordpress.org/support/users/sublines/) and [@nohcho82](https://wordpress.org/support/users/nohcho82/), what version of PHP are you using? It might also help if you can check if there’s any error in the error log, or ask your host if you’re not sure how to check that. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Fatal error – wordpress dashboard disappeared with new 3.5 update](https://wordpress.org/support/topic/fatal-error-wordpress-dashboard-disappeared-with-new-3-5-update/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [8 years ago](https://wordpress.org/support/topic/fatal-error-wordpress-dashboard-disappeared-with-new-3-5-update/#post-10288963) * Hi [@vgancov](https://wordpress.org/support/users/vgancov/), don’t you have FTP access? * Also if you can double check on the PHP version, I think the error comes from PHP versions less than 5.5, but I need to make sure. I tested this on 7.1 with no errors. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Fatal error – wordpress dashboard disappeared with new 3.5 update](https://wordpress.org/support/topic/fatal-error-wordpress-dashboard-disappeared-with-new-3-5-update/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [8 years ago](https://wordpress.org/support/topic/fatal-error-wordpress-dashboard-disappeared-with-new-3-5-update/#post-10288924) * Hi again [@vgancov](https://wordpress.org/support/users/vgancov/), * Would still like to know your PHP version, but I think doing this will solve your problem until we can institute a fix: * in backwpup/inc/class-destination-ftp.php, you’ll see this on line 285: * ``` if ( ! empty( BackWPup_Option::get( $jobid, 'ftpssl' ) ) ``` * Replace it with this: * ``` $ftp_ssl = BackWPup_Option::get( $jobid, 'ftpssl' ); if ( ! empty( $ftp_ssl ) ``` * Let me know if this makes sense. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Fatal error – wordpress dashboard disappeared with new 3.5 update](https://wordpress.org/support/topic/fatal-error-wordpress-dashboard-disappeared-with-new-3-5-update/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [8 years ago](https://wordpress.org/support/topic/fatal-error-wordpress-dashboard-disappeared-with-new-3-5-update/#post-10288907) * Hi [@vgancov](https://wordpress.org/support/users/vgancov/), what version of php are you using? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] v3.5.0 : Error Call to a member function close() on null](https://wordpress.org/support/topic/v3-5-0-error-call-to-a-member-function-close-on-null/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [8 years ago](https://wordpress.org/support/topic/v3-5-0-error-call-to-a-member-function-close-on-null/#post-10288797) * [@jeanmichemuche](https://wordpress.org/support/users/jeanmichemuche/) and [@fran4444](https://wordpress.org/support/users/fran4444/), thanks for the report. If you can find an exact line number or any more precise error, that’d be great. [@fran4444](https://wordpress.org/support/users/fran4444/) you said there was a white screen, I’m assuming a fatal error caused it, and knowing this error would be helpful. Also the log file should have metadata that lists the file and line number in which the error occurs. You can either look or perhaps provide the actual log file (not just the text of it). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Allowed memory size of XXX exhausted (tried to allocate)](https://wordpress.org/support/topic/allowed-memory-size-of-xxx-exhausted-tried-to-allocate/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [8 years, 1 month ago](https://wordpress.org/support/topic/allowed-memory-size-of-xxx-exhausted-tried-to-allocate/#post-10094541) * [@stefanp44](https://wordpress.org/support/users/stefanp44/), yes that is more than likely the issue. Unfortunately there’s not too much we can do at our end. You might let your host know about the issue, and they can try to find a solution, or else switch database versions. But it seems to be a well-known issue with this version of MariaDB. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BackWPup – WordPress Backup & Restore Plugin] Allowed memory size of XXX exhausted (tried to allocate)](https://wordpress.org/support/topic/allowed-memory-size-of-xxx-exhausted-tried-to-allocate/) * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [8 years, 1 month ago](https://wordpress.org/support/topic/allowed-memory-size-of-xxx-exhausted-tried-to-allocate/#post-10090336) * [@stefanp44](https://wordpress.org/support/users/stefanp44/), do you have a particularly large database? Generally it shouldn’t go anywhere near 1 gb of memory usage. Viewing 15 replies - 1 through 15 (of 536 total) 1 [2](https://wordpress.org/support/users/cocreation/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/cocreation/replies/page/3/?output_format=md)… [34](https://wordpress.org/support/users/cocreation/replies/page/34/?output_format=md) [35](https://wordpress.org/support/users/cocreation/replies/page/35/?output_format=md) [36](https://wordpress.org/support/users/cocreation/replies/page/36/?output_format=md) [→](https://wordpress.org/support/users/cocreation/replies/page/2/?output_format=md)