Title: ClimaxThemes Support's Replies | WordPress.org

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# ClimaxThemes Support

  [  ](https://wordpress.org/support/users/climaxsupport/)

 *   [Profile](https://wordpress.org/support/users/climaxsupport/)
 *   [Topics Started](https://wordpress.org/support/users/climaxsupport/topics/)
 *   [Replies Created](https://wordpress.org/support/users/climaxsupport/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/climaxsupport/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/climaxsupport/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/climaxsupport/engagements/)
 *   [Favorites](https://wordpress.org/support/users/climaxsupport/favorites/)

 Search replies:

## Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)

 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Kata] unable to activate pro theme](https://wordpress.org/support/topic/unable-to-activate-pro-theme/)
 *  [ClimaxThemes Support](https://wordpress.org/support/users/climaxsupport/)
 * (@climaxsupport)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/unable-to-activate-pro-theme/#post-18805446)
 * Hi,
 * Thank you for your feedback and sorry for the inconvenience.
 * We’re aware that some users may experience issues, and we’re currently reviewing
   the situation.
 * In many cases, re-downloading and reinstalling the current version resolves the
   issue. If needed, a new update will be released to address it.
 * We’ll follow up in this thread if any further action is required.
 * Please feel free to continue the discussion if you have any questions or need
   clarification, and we’ll be happy to assist.
 * Thank you for your patience.
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Kata] troubles](https://wordpress.org/support/topic/scammers-27/)
 *  [ClimaxThemes Support](https://wordpress.org/support/users/climaxsupport/)
 * (@climaxsupport)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/scammers-27/#post-17816302)
 * We sincerely apologize for the inconvenience you experienced with the Kata + 
   ShopPress bundle purchase. We understand how frustrating this situation must 
   have been.
 * We are pleased to inform you that we have resolved the issue within 24 hours.
   The additional charge of $119 with Payment ID #2365 has been refunded, and we
   have corrected the auto-debit settings to prevent any future unauthorized charges.
 * Your feedback is important to us, and we are committed to providing a better 
   experience moving forward. Should you have any further concerns or need assistance,
   please do not hesitate to contact us.
 * Thank you for your understanding and patience.
 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Kata] Fraudulent charges](https://wordpress.org/support/topic/fraudulent-charges-6/)
 *  [ClimaxThemes Support](https://wordpress.org/support/users/climaxsupport/)
 * (@climaxsupport)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/fraudulent-charges-6/#post-16968685)
 * Dear [@properlad](https://wordpress.org/support/users/properlad/)
 * We don’t do something like that. If you have any problem in this regard you should
   follow the problem through with the Stripe

Viewing 3 replies - 1 through 3 (of 3 total)