ckadenge (woo-hc)

Hi Michele @ironmik,

Thank you for reaching out.

I understand you’re having an issue with the analytics page showing blank.

As a first step, please head over to WooCommerce → Status → Tools and try the following:

1. Clear WooCommerce transients and Expired transients by clicking the Clear transients button.

2. Clear analytics cache by clicking the Clear button. If numbers still look off, try reimporting historical data.

Once you do this, check if the issue persists.

Let us know how it goes for you!

Hi @kristinubute,

Thank you for reaching out.

The speed of your backend can be influenced by several factors including but not limited to your host and type of plugins used.

Here are a couple of general recommendations I would suggest you try:

1. Update all your plugins, themes, and WordPress itself to their latest versions. Outdated versions can cause performance issues.
2. Limit the number of plugins as every plugin adds some load to the server, so use only necessary ones.
3. Optimize your database. You can use plugins to optimize your database.
4. Use a good hosting provider. If your hosting provider is not up to the mark, it can affect the speed of your site.
5. If you have a lot of traffic, consider using a Content Delivery Network (CDN) like Cloudflare.

You might also consider using a plugin specifically designed to optimize backend performance as well.

Here’s a guide from a trusted source that you can consider following: https://www.codeable.io/blog/speed-up-woocommerce-admin/

I hope these tips help.

Hi @jesseslam,

I disabled it last night after I saw your reply and that does see to have stopped them thank you.

Glad to hear that temporarily deactivating the plugin stops the spam orders.

I assume once you’ve found a fix you’ll push an update out anyway?

Once we have a fix for, we will ensure to roll out an update as quickly as possible so that our users can continue using the plugins with ease.

Thank you for your patience and understanding to this matter.

Hi @npalmigiano,

Thank you for reaching out.

I’m sorry to hear about the issue you’re facing when viewing your product pages.

Before we can dive deep into troubleshooting, I’d like to understand your site properly. Please share with us your system status report, which you can find via WooCommerce > Status > Get system report > Copy for support.

Once we have more information, we’ll be able to assist you further.

Hi @freeserv,

Thank you for confirming this with us.

I’ve passed this information to our engineers, and they’re looking into the issue. We’ll reach out here with a possible permanent solution to this.

In the meantime, we’ve got a couple of payment gateways that you can choose from. Please do take a look at them here.

All plugins have support forums that provide around the clock support from the WooCommerce team.

Thank you for your patience and understanding.

Hi @kirkdickinson,

Thank you for confirming this with us.

We are yet to fully understand how the attackers are gaining access to your store, therefore, in the meantime, to help investigate this issue further, please temporarily disable PayPal payments and check if the issue persists or otherwise.

Let us know how this goes.

Hi @titsmaker,

As I wrote earlier I don’t want to share all this information here, is it possible to contact plugin’s support via woocommerce.com or otherwise?

I understand your concern about privacy. Unfortunately, WooCommerce.com doesn’t directly provide support for free plugins. Our Happiness Engineers do provide support for these plugins in their respective forums.

Should you wish to share the information discreetly, you can use https://quickforget.com/ and set the timer to a longer period so that one of our agents can be able to access it.

Looking forward to hearing back from you.

Hi @kirkdickinson,

Thank you for reaching out.

I’m sorry to hear about the issue you’re facing with fake SPAM orders. So that we can be able to have a better understanding, could you please help confirm the payment gateways used in your store?