ckadenge (woo-hc)

Hi @sunnywinter,

Glad to hear you found @mats1987’s suggestions to be helpful.

I wish they would just revert to the download initiating the actual download.

Should you wish to have a feature request, please open one here.

Thank you.

Hi @vishalnoni,

Thank you for reaching out.

I’m sorry to hear about the issues you’re facing with your WooCommerce store.

Add-to-Cart Functionality Not Working:The Add-to-Cart button is not working as expected. When clicked, it either does not add products to the cart or custom add-to-cart buttons redirect to the same page instead of completing the action.

From my understanding, you seem to have some custom WooCommerce add to cart buttons in your store, which are also not functioning correctly, is that correct?

To isolate the issue, I would recommend switching to a default WordPress theme like Twenty Twenty-Four and deactivating all plugins except WooCommerce. If the issue is resolved, you can reactivate your theme and plugins one by one to identify the source of the conflict.

Scheduled Tasks Delayed:The scheduled task action_scheduler_run_queue is being delayed and not running on time. This seems to be affecting automated processes such as updating product stock, processing orders, and handling other background tasks.

After you’ve deactivated all active plugins and theme switched to the default Twenty Twenty-Four theme, you can use a plugin like WP Crontrol to view all cron events along with their arguments, recurrence, and the next time they are scheduled to run. You can compare this with your schedules to see any discrepancies.

If there are no late or past events in the cron events, it’s possible that your server’s time settings could be causing the issue. You can check this by looking at your server’s time zone settings and ensuring they match your WordPress settings. If there’s a mismatch, it could cause scheduled actions to appear as though they’re not running correctly.

Let us know if this helps.

Hi @kangocartau,

Thank you for reaching out.

I understand you’re having a problem with your product reviews or customer testimonials not showing up on your WooCommerce setup. You’ve been diligent in trying to fix the issue by enabling the correct settings. I appreciate your patience and the effort you’ve put in so far.

Let’s see if we can figure this out together. Here are a few more steps you can take:

1. Update your plugins and themes: Keeping everything up-to-date can help avoid unexpected issues.
2. Check your WooCommerce Settings: Go to “WooCommerce > Settings > Products > General” and make sure the “Enable product reviews” box is checked.
3. Check your Product Data: On the edit page of the product that’s not showing reviews, look under the “Product Data” section. There’s an “Advanced” tab there. Ensure the “Enable reviews” box is checked. If you need help with this, check out our handy guide on 👉 Product Reviews.

If you’ve tried these steps and are still having trouble, we’ll need a bit more information to help you further. Could you send us a screenshot of your WooCommerce and Product Reviews settings? This will help us understand your current setup and figure out the next steps. 

You can share screenshots using https://snipboard.io. Just follow the instructions on the page and paste the URL in your response.

We would also find it helpful to see your site’s System Status report. This can give us a better idea of your site’s setup and help us pinpoint the problem. You can find the report under WooCommerce > Status. Choose Get system report and then Copy for support.

If there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Hi @esther0708,

Thank you for reaching out.

I understand about the issue you’refacing and just want to share an update about this issue, I can confirm the issue was fixed here, and it will be available in our next release.

Thank you for your patience and understanding.

Hi @janardhanjp,

Sorry about the issue you’re experiencing with your store.

I was able to test your checkout page and could notice that the issue seems to also appear on desktop as well. Not to worry, as I’d be happy to assist you figure out where the problem is located.

As a first step, could you temporarily switch to a default theme like Storefront or Twenty Twenty-Four to see if the issue persists? This way, we’d be able to notice if the issue is theme related. You can make the tests from a staging site to avoid making changes to your live store. Here are steps to creating a staging site.

Let us know how this goes.

Hi @kirkdickinson,

Thank you for confirming this with us here.

Our team is investigating into the issues and once a solution is implemented, it will be shared here with you.

Thank you for your patience and understanding.

Hi @cdsigns,

Could you please try the suggested solution in this thread to see if you’d be able to fix this issue as a temporary solution?

If you do, please let us know how this goes.