ckadenge (woo-hc)
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Translation loadingHi Scott @dk1204,
I’m glad to be of help.
As this issue is a work in progress to be deployed in the next update, I’ll go ahead and mark this thread as solved while we await the next WooCommerce update that will be released in the coming days.
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Critical error / BugHi again Jaap,
I have deactivated all other plugins except WooCommerce and changed theme to Storefront but the issue is still there.
It is quite unusual that this is happening to you.
So that I can be able to troubleshoot this issue even further, I’d like to understand your site properly. Please share with us your system status report, which you can find via WooCommerce > Status > Get system report > Copy for support.
Once we have more information, we’ll be able to assist you further.
Forum: Plugins
In reply to: [WooCommerce] Unable to update productHi again @epppppp,
Glad to hear it – thanks for letting us know!
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
Forum: Plugins
In reply to: [WooCommerce] Critical error / BugHi @hitec4ever,
Thank you for reaching out.
I’m sorry to hear that you’re experiencing issues with the latest versions of WooCommerce. I tried the mentioned steps to see if I could replicate the issue, but all seems to be working correctly from my end:
Looking at the shared error log, it seems to be related to a function call to ‘get_column_count()’ on a null object in the WooCommerce Packages.php file.
While I’m not certain what could lead to that error, I recommend you try the following:
- Deactivate all other plugins except WooCommerce to see if the error persists. If it stops, reactivate your plugins one by one to identify the conflicting plugin.
- If the error continues after deactivating all other plugins, try switching to a default WordPress theme like Twenty Twenty-Four or Storefront to see if your theme is causing the issue.
Try this and let us know how this goes.
Forum: Plugins
In reply to: [WooCommerce] Unable to update productHi @epppppp,
Thank you for reaching out.
Hello,
Thank you for reaching out to WooCommerce.com support.
I’m sorry to hear you’re having trouble updating a product in your store.
The warning message you’re seeing typically appears when an autosave version of your post is newer than the one you’re trying to save. This might occur if you’ve made changes in a different browser or device, and those changes were autosaved.
To even understand the issue further, are you able to confirm what happens once you click on “View the autosave” as suggested by the warning? Is that autosave accessible? And if it is, does the autosave version include all your recent changes?
Forum: Plugins
In reply to: [WooCommerce] Billing email and account emailHi @stillbewegt,
Thank you for reaching.
I understand you’d like to have your invoices sent to a different client email address, as your store allows clients to have 2 separate email addresses in use.
The reason you’re facing this kind of issue is due to the default settings of WooCommerce, which are designed to send invoices to the account email address. However, to achieve the desired results, I would recommend you try the following:
- Running the exact question you’re asking, along with the code provided, through an AI platform like ChatGPT for recommendations.
- Checking whether there are existing plugins in the WordPress plugin repository that might be doing that already.
- Joining our WooCommerce Slack community (it does have a developer channel where you can ask coding questions): https://woo.com/community-slack/
Hope it helps!
Hi @siswmm
I noticed that the other thread was closed, so hopefully you will see my above post.
Thanks for bringing this to my attention.
However, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.
Even if the symptoms are the same, perhaps the underlying problem is different in your case.
Hi @d88pak,
I will try your suggestion on cleaning the browser cache also and report back.
Sounds like a plan, please try the suggested steps and do let us know how it goes.
Cheers.
Hi @mohammedmalleck,
thanks for the response & the recommendation , it worked!
Glad to hear it – thanks for letting us know!
If you have a few minutes, we’d love if you could leave us a review.
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
Forum: Plugins
In reply to: [WooCommerce] New payments admin menu entry? What for?Hi @schwipps,
Though I feel it’s more a practice concern rather than a technical issue.
Thank you for sharing your concern with us.
However, I’d just like to understand if you already had the chance to test out the code that was shared in the previous reply above. If you did, could you please confirm if it works as expected?
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] CC Field Doesn’t ShowHello @digitaldog247,
I’m glad to hear that you were able to resolve the issue with your Checkout page.
Your method of deleting and recreating the default WooCommerce pages is indeed a common troubleshooting step, as it helps to reset any potentially corrupt or misconfigured settings.
Regarding the “You’re using a legacy wallets integration” error, this is usually indicative of an outdated integration between WooCommerce and your payment gateway, in this case, Stripe. Despite having the latest versions of both WooCommerce and the Stripe Gateway Plugin, there may be some outdated settings or configurations that are causing this error.
I would recommend double-checking your Stripe integration settings within WooCommerce. Ensure that all API keys are up-to-date and that there are no deprecated or legacy settings enabled.
Should you need further assistance, don’t hesitate to reach out.
Hi @robrem108,
Sorry to hear that you are experiencing the same issue.
However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.
You can create a new thread here: https://wordpress.org/support/plugin/woocommerce/#new-topic-0
Thanks for understanding!Forum: Plugins
In reply to: [WooCommerce] Code bug in function get_downloads_for_customer()Hi @crazyserb,
We appreciate your detailed explanation of the issue you encountered in the function get_downloads_for_customer().
We are always open to suggestions and improvements to our codebase. If you believe this is a bug, we encourage you to create an issue on our GitHub repo. This will allow our development team to review the issue and determine the best course of action.
Thank you for bringing this to our attention and for your proactive approach in resolving this issue.
Forum: Plugins
In reply to: [WooCommerce Shipping] Lost the “Create Label” Button on orders?After updating the plugin I no longer have the Create A Label button. I also see there is an error in the Java script console.
Sorry to hear that you are experiencing the same issue. However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.
You can create a new thread here: https://wordpress.org/support/plugin/woocommerce/#new-topic-0I’d attach an image to this message if I could figure out how to upload one.
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
Thank you for understanding.
Forum: Plugins
In reply to: [WooCommerce] Translation loading