ckadenge (woo-hc)

Hi @beowulf123456,

Thank you for reaching out.

This particular forum is meant for general support with the core functionality of WooCommerce itself. For assistance with our premium plugins, I recommend you contact us at Woo.com > My Account > Support.

You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @robrem108,

Thank you for reaching out.

I’m sorry to hear about the issues you’ve been experiencing with the shipping rates and printing labels.

It seems like there might be an issue with one of your WooCommerce Shipping.

For reference, this particular forum is meant for general support with the core functionality of WooCommerce itself. For issues with the WooCommerce shipping plugin, please open a new topic here.

We will be able to assist you further there.

Hi @hermcupadmin,

I apologize that I don’t add products often so I’m not able to pinpoint when this issue presented itself.

Thanks for sharing more details on this.

It is possible that there is a conflict or plugin that is causing this issue. As a next step, I recommend temporarily deactivating all active plugins, leaving only WooCommerce to see if this issue still persists.

Let us know how this goes.

Hi @floristmoss,

Thank you for reaching out.

I understand that you’re having trouble with product categorization and ordering on your WooCommerce shop. This can indeed be frustrating, but I’m here to help.

Firstly, it’s important to ensure that you have correctly assigned your products to their respective categories. You can find details on how to assign categories from our guide here: https://woocommerce.com/document/managing-product-taxonomies/

If you’ve done this and the issue persists, it might be due to a plugin conflict. Please try deactivating all plugins except WooCommerce to see if the issue resolves.

As for the order of products, by default, WooCommerce doesn’t necessarily list products alphabetically. You may need to incorporate third-party plugins in order to achieve this.

For the variation order, you can set this by editing each product individually. From the product editing screen, go to the ‘Variations’ section and drag the variations to order them as you wish.

I hope this information helps.

Hello @typomaniac,

The filters in the sidebar are meant to help narrow down the product listing on the shop page, but they do not carry over to individual product pages. The product pages are designed to allow each customer to choose their own individual product variations.

However, I understand how the feature you’re requesting could be beneficial. While it’s not currently a built-in option in WooCommerce, it might be possible to achieve this with custom coding or with the help of a plugin. Please note that customization like this would fall outside the scope of our support, so you may need to hire a developer.

I hope this addresses your concerns.

Hi @ssn123445,

PayPal appears gray in some series and cannot click to purchase！

Looking at your SSR, I could notice you’re using the WooCommerce PayPal Payments plugin. As this fourm focuses only on issues related to the core WooCommerce plugin, I suggest you open a new topic under WooCommerce PayPal payments for further assistance with this.

In order to resolve this, the theme template needs to be changed. ”Can you tell me how to change this situation?

As this seems to be a theme related issue, I would recommend reaching out to the Elessi Theme support for further assistance with this as it is out of our support scope.

Oh, by the way, when I turn off the NASA Core plugin, the variants will return to normal, but I still can’t purchase it.

It is possible the NASA plugin could be conflicting with your theme. I woudl recommend running a conflict test only having the Nasa plugin and your theme with WooCommerce as the active plugins to see if the issue persists. You can find more details on running a conflict test from this guide.

I hope this helps.

Hello @julieagencekleio,

Thank you for reaching out.

I understand that you’re having issues with the cart management on your website, cottoncandyparis.fr. I’m sorry to hear about the trouble you’re experiencing.

Based on your description, it is possible this could be related to a theme or plugin conflict, or possibly a session/cache issue. Since you’ve already tried disabling plugins, resetting WooCommerce sessions, and clearing cache with no success, I would suggest you try switching to a default theme (like Twenty Twenty-Four) temporarily to see if the issue persists.

If the problem still exists, you could also try to enable debug mode in WooCommerce to see if any errors are being logged that might give us a clue as to what’s going wrong.

Let us know how this goes.