ckadenge (woo-hc)
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Product with different pricesSounds like a plan @ignacioj,
Please feel free to reach out should you need further clarifications or other recommendations.
Cheers!
Hi there @moidkhan,
Thanks for reaching out!
It looks like order emails are not being sent/received, is this correct?
This type of issue is generally narrowed down to the email service provider (usually your web host), or the email address being used on your store.
As a first step, can you please check that the email types are enabled by navigating to WooCommerce → Settings →
Emails, and clickingManageon the left-hand side of the email type. If it’s disabled, no email will be sent:
Should this be enabled, I would recommend logging whether an email is created and sent by installing the WP Mail Logging plugin and following the below steps:
- Generate a test order
- Go to your WP Admin → Tools → WP Mail Log
- Check that your test order generated an email, and if there are any sending errors reported (you can share the results with us here).
I would also encourage you to check our Email FAQ which is a great resource to narrow down what could be causing this behavior.
Let us know how this goes.
Forum: Plugins
In reply to: [WooCommerce] All Pictures don’t load rightHi @ctspro,
Thank you for reaching out.
Dear User,
Thank you for contacting WooCommerce.com support.
I’m sorry to hear you’re experiencing slow loading times for your site’s images.
I visited your store and all images could load correctly, are you experiencing the same issue yourself when visiting the site?
Additionally, I would recommend optimizing your images before uploading them to your site. You can use online tools like TinyPNG to reduce the file size without losing quality.
You can also consider using a Content Delivery Network (CDN) to speed up the delivery of your images to your customers. A CDN stores a cached version of your website in multiple geographical locations to provide faster access to users.
I hope this helps.
Forum: Plugins
In reply to: [WooCommerce] issue with the core WooCommerce pluginHi @gratefulpaws,
Thanks for reaching out.
I appreciate your effort in sharing details of your site environment, however, I would recommend running a conflict test to rule out any possible plugin conflicts.
You can do this by disabling all other plugins, only leaving WooCommerce and your Stripe Gateway plugin. Should the issue persist, you can try switching to a default theme like Storefront. You can find further details on running a full conflict test from this guide.
Please be sure to make a full site backup before running the conflict test, this would help restore your site back should any issue arise.
Let us know how it goes.
Forum: Plugins
In reply to: [WooCommerce] Product with different pricesHi @ignacioj,
But, what about having multiple prices? Is that possible?
You should be able to add multiple prices with the plugin. I would recommend taking it for a spin, as we do offer a 30-day money-back guarantee should it not meet your needs.
I hope this addresses your concern.
Forum: Plugins
In reply to: [WooCommerce] New 403 Error on Downloadable Product LinksHi @prcm777,
Thank you for your reply. The other thing I am wondering if it was due to reaching the max limit of download attempts – would the be the error they get from that?
WooCommerce itself does not have a max limit of download attempts, however, it is possible your host has some parameters set to do this. You can check out with them for further clarifications on any set limits.
Forum: Plugins
In reply to: [WooCommerce] pictureHi @ssn123445,
Thank you for reaching out.
I’m sorry to hear that you’re experiencing issues with displaying multiple images on your mobile interface and enlarging images on your computer interface.
First, please ensure that you have the latest version of WooCommerce installed. If you do, try switching to a default WordPress theme like Twenty Twenty-Four to see if the problem persists. If it doesn’t, the issue might be with your current theme, and you may need to contact the theme developer for further support.
If the issue persists, it could be a plugin conflict. To check this, disable all your plugins except WooCommerce and see if the problem still exists. If it’s resolved, then one of your plugins is causing the conflict. You can find the problematic plugin by reactivating them one by one and checking when the issue reappears.
Lets us know how this goes.
Forum: Plugins
In reply to: [WooCommerce] Shopping cart checkout interfaceHi @ssn123445,
Thank you for reaching out.
I visited your store from a computer and could notice that the product page does not have a button to add products to cart. However, from my understanding, I understand you’re able to add products to cart from a mobile version of the store.
As a first step, please try switching to a default theme like Storefront or Twenty Twenty-Four and disabling all plugins except WooCommerce to see if the issue persists. If it resolves, enable each one by one to identify the source of the conflict.
Please be sure to have a backup in place before proceeding with the mentioned steps.
Let us know how this goes.
Forum: Plugins
In reply to: [WooCommerce] Sale Prices Showing Same as Regular Prices woocommerce productHi @atulkprajapati,
just do it
To clarify, we are unable to make changes to one’s store as we do not have access to the backend of the store. Also note that this is a plugin forum, and we recommend merchants to try out the tests from their end and let us know their findings.
With that said, I’d recommend trying out the steps shared by my colleague on the previous post and let us know how it goes.
Looking forward to hearing back from you.
Forum: Plugins
In reply to: [WooCommerce] Pi Coin Payment PluginHi @achim3001,
Thank you for reaching out.
I understand you’ve correctly set up your Pi Coin Payment plugins for WooCommerce but are experiencing some issues with it showing up during checkout.
Firstly, please ensure that you have correctly enabled the Pi Coin Payment gateway in your WooCommerce settings. You can do this by navigating to WooCommerce > Settings > Payments. If Pi Coin Payment is listed there, make sure the “Enable” box is ticked.
Secondly, I would recommend testing it out with only WooCommerce and a default theme like Storefront or Twenty Twenty-Four, to see if the issue resolves.
Let us know how this goes.
Forum: Plugins
In reply to: [WooCommerce] Add do cart Button ErrorHi @vncsferraz,
Thank you for reaching out.
I’m sorry to hear about the issue you’re experiencing with the ‘Add to Cart’ functionality. This is certainly not the expected behavior, and I understand how it can affect your customer’s experience and sales.
It appears to be a potential issue with your theme or a conflict with one of your plugins. I would recommend you to conduct a conflict test, just as @lorro, has stated. Start by deactivating all plugins except WooCommerce and switch to a default WordPress theme like Twenty Twenty-Four. Then check if the issue persists. If it’s resolved, you know the problem was either with your theme or one of the plugins.
You can then reactivate everything one by one, checking the functionality each time, to pinpoint what’s causing the problem. Be sure to have a full site backup in place before proceeding further.
Let us know how it goes.
Forum: Plugins
In reply to: [WooCommerce] Best image size for brands?Hi @keysuck,
Thank you for reaching out.
Please share more details about the function you’re referring to? If possible, please share the direct link to the function.
This way, we can be able to guide you in the right direction.
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Categories not showing correctlyHello @graphicdop,
Thank you for reaching out.
I’m sorry to hear you’re experiencing issues with your categories not showing correctly.
I can see you’ve already taken some of the recommended troubleshooting steps such as refreshing permalinks, clearing your browser’s cache, and clearing the WooCommerce cache to try and solve this issue.
Since you’re still experiencing the issue, I would like to understand your site properly. Please share with us your system status report, which you can find via WooCommerce > Status > Get system report > Copy for support.
We look forward to assisting you further.
Hi @hozayrayz,
Sorry to hear that you are experiencing the same issue. However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.
You can create a new thread here: https://wordpress.org/support/plugin/woocommerce/#new-topic-0
Thanks for understanding!Forum: Plugins
In reply to: [WooCommerce] Woocommerce Analytics Skip OrdersHi @akash-khurana,
importing historical data solves the issue. but it happens daily. i cannot regulary import historical data. I need a permenant solution.
Thanks for confirming that importing historical data solves the issue.
While this is unusual for the issue to keep happening on a daily basis, it indicates that some of your cron functions are failing. In this case, I recommend trying the following:
- Create a staging site
- Disable all active plugins and leave only WooCommerce as the active plugin
- Check if the issue persists with it happening on a daily basis.
- If it doesn’t, it’s possible there could be a plugin causing your cron jobs not to function as expected.
Let us know your findings when you try this.
Thank you for your patience and understanding.