Title: captstu's Replies | WordPress.org

---

# captstu

  [  ](https://wordpress.org/support/users/captstu/)

 *   [Profile](https://wordpress.org/support/users/captstu/)
 *   [Topics Started](https://wordpress.org/support/users/captstu/topics/)
 *   [Replies Created](https://wordpress.org/support/users/captstu/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/captstu/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/captstu/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/captstu/engagements/)
 *   [Favorites](https://wordpress.org/support/users/captstu/favorites/)

 Search replies:

## Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Smooth Page Scroll Up/Down Buttons] Unable to scroll menu](https://wordpress.org/support/topic/unable-to-scroll-menu/)
 *  Thread Starter [captstu](https://wordpress.org/support/users/captstu/)
 * (@captstu)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/unable-to-scroll-menu/#post-9863697)
 * Yes, I have been on Chat with one.com for 3 days now. They had me erase a number
   of PHP files and edit a number more and delete lines of code – seems like a random
   walk since it just gets worse every time.
 * I am not WordPress programming qualified – so the instructions they give me are
   confusing.
 * Last tech said I need to refresh the wordpress files – he sent me two articles
   that seem to contradict each other. Eventually, I erased two directories – wp-
   admin and wp-common and tried to reinstall them by downloading wordpress and 
   copying the files to the one.com site – now it is worse than ever.
 * I need a simple, tested, set of instructions to replace the wordpress files they
   had me erase and modify – the changes can’t be good.
 * I’d love to pay someone and just make the problems be someone who knows wordpress
   problems.
 * The original malware they claim I have was either from a refresh and upgrade 
   of WordPress that was done automatically, or from me installing a plug-in. I 
   have no way of knowing.
 * I can also restore from 2 weeks ago and re-insert the several changes – but I
   don’t know how to refresh wordpress without destroying my content.
 * Anyway, thanks for your note – and correct observation that my site is trashed.
 * Thanks, in advance, for any ideas you might offer.
 * /Stu
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Page scroll to id] Menu items dont scroll](https://wordpress.org/support/topic/menu-items-dont-scroll/)
 *  [captstu](https://wordpress.org/support/users/captstu/)
 * (@captstu)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/menu-items-dont-scroll/page/2/#post-9862518)
 * Thank you! I’ve been on the chat with one.com for nearly 2 days. We are moving
   backwards. They claim I have 5 malware files on WordPress – and want me to fix
   that. I don’t thank i have that skill!!
 * My next project is to find another provider and see how to move my content from
   One.com to the new provider.
 * It shouldn’t be this hard.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Page scroll to id] Menu items dont scroll](https://wordpress.org/support/topic/menu-items-dont-scroll/)
 *  [captstu](https://wordpress.org/support/users/captstu/)
 * (@captstu)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/menu-items-dont-scroll/page/2/#post-9862121)
 * So does everyone else. It just stopped . . .
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Page scroll to id] Menu items dont scroll](https://wordpress.org/support/topic/menu-items-dont-scroll/)
 *  [captstu](https://wordpress.org/support/users/captstu/)
 * (@captstu)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/menu-items-dont-scroll/page/2/#post-9860683)
 * Hi, Up until a few weeks ago, my site’s menus scrolled with no problems. Now 
   sometimes they scroll and most times they don’t. I can’t see a pattern.
 * the site is Shearwater-sailing.com
 * The menu scrolling works sometimes when I enable some sub-menus.
 * thanks [stu@shearwater-sailing.com](https://wordpress.org/support/users/captstu/replies/stu@shearwater-sailing.com?output_format=md)

Viewing 4 replies - 1 through 4 (of 4 total)