CaptainForm
Forum Replies Created
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Hello,
Thank you for reaching out to us and please accept our apologies for the delayed reply.
Please send us an email to support@captainform.com including your Support Key and we will gladly help out!
Looking forward to hearing from you.
Forum: Plugins
In reply to: [Forms by CaptainForm - Form Builder for WordPress] 504 timed out eroorHello Shaik,
Thank you for your message.
Our support team did reply to your requests and they are currently looking forward to hearing from you with the details they requested in order to troubleshoot the issue.
They sent another email today, please check your inbox and get back to them when you have the time.
Thank you!
Hello,
Thank you for your message.
In order to change the delivery time of your form submissions, you need to change the time zone from the My Account tab of your CaptainForm plugin.
If you need further assistance, please feel free to contact us at support@captainform.com.
Have a beautiful day!
Hello,
Thank you for contacting us.
The message received is caused by the fact that our plugin is not currently updated to the latest PHP version. However, this shouldn’t have any impact on your forms and you can still collect data as usual. Unfortunately, we are not able to provide an estimate for when the plugin will be updated. If you experience any issues with your forms, please reach out to us at support@captainform.com. We apologize for the inconveniences caused in the meantime and we look forward to hearing from you.
Hello,
Thank you for your message.
For the time being, we are not able to provide an estimate for updating the plugin. If you experience any issues with your forms, please reach out to us at support@captainform.com and our agents would be more than happy to investigate this situation further and assure that your forms are working properly. We appreciate your patience and understanding on the matter and we look forward to hearing from you.
Thank you!Hello,
We appreciate your honest feedback.
Would you please contact us at support@captainform.com or on live chat and let us know if you have experienced any issues? We look forward to speaking with you so we can sort things out and ensure that you make the most out of your forms.
Kind regards,
Forum: Reviews
In reply to: [Forms by CaptainForm - Form Builder for WordPress] SupportHello,
Thank you for sharing your feedback.
We are here for you whenever you need any assistance with your forms or account, so please don’t hesitate to contact us at support@captainform.com or on live chat, and we will gladly help solve any situations you may encounter.
Sincerely,
Forum: Reviews
In reply to: [Forms by CaptainForm - Form Builder for WordPress] Amazing support!Hello,
Thank you so much for your feedback! We really appreciate you taking the time out to share your experience with us.
We work hard to meet our customer’s expectations, and we’re happy to hear we hit the mark for you.
Please don’t hesitate to contact us in case you need assistance with your forms! We look forward to speaking with you via live chat or via emails sent through our contact form found on https://www.captainform.com/#support
Have a wonderful day!
- This reply was modified 1 year, 7 months ago by CaptainForm.
Hello,
Thank you for reaching out to us.
We will be more than happy to help regarding the issue you are encountering.
Please provide us with your support key and the form name so we can investigate the matter.
You can send us an email from this page: https://www.captainform.com/#support
We are looking forward to hearing from you.
Have a wonderful day!
Hello,
Thank you for contacting us.
In order for us to be able to further investigate the issue you are encountering, please provide us with your support key.
We look forward to speaking with you regarding this matter via live chat or via emails sent through our contact form found on https://www.captainform.com/#support.
Thank you,
Hi Adrian,
Thank you very much for your great review!
We are happy to know our service suits your needs.
Please do not hesitate to reach out to us for any assistance you may need, we are always ready to help.
We look forward to speaking with you via live chat or via emails sent through our contact form found on https://www.captainform.com/#support.
Have a wonderful day!
Hi Adam,
Thank you for letting us know about this!
We have opened an investigation for this issue.
In the meanwhile, please send us an email to support@captainform.com with your support key (CaptainForm -> My Account) and we will try to find together a working solution for your case.
Looking forward to hearing from you.
Have a beautiful weekend ahead and please stay safe!
Hello,
Thank you for reaching out to us.
Our plugin is compatible with the latest version of WordPress.
The issue you are encountering requires further investigations. Please send us an email to support@captainform.com with your support key (CaptainForm -> My Account) and we will gladly assist you regarding this matter.
We are looking forward to hearing from you.
Have a wonderful day!
Forum: Plugins
In reply to: [Forms by CaptainForm - Form Builder for WordPress] forms with dataHello,
Thanks for reaching out.
We understand what you need, but unfortunately we do not offer such functionality.
It would be a great feature to have, thank you for the suggestion. We will take it into consideration and if this feature will be added in the near future, we will let you know.
Please do not hesitate to contact us for further assistance.
We look forward to speaking with you via live chat or via emails sent through our contact form found on https://www.captainform.com/#support
Have a wonderful day!
- This reply was modified 2 years, 6 months ago by CaptainForm.
Hello,
Thank you for your response.
Please go to Settings -> Notifications -> Form Owner Options -> Email Header and Content and make sure you select the Email field you have on the form in the “Reply-to Email” dropdown.
Afterwards, from the same section, activate the “Reference ID” option: https://www.captainform.com/docs/what-is-the-reference-id
As long as the Reference ID is enabled, a separate email notification will be sent each time.
In case you need any more information or assistance, please contact us via live chat or send us an email through our contact form found on https://www.captainform.com/#support
We will be more than happy to help!
Have a great day!