Title: bvnigel's Replies | WordPress.org --- # bvnigel [ ](https://wordpress.org/support/users/bvnigel/) * [Profile](https://wordpress.org/support/users/bvnigel/) * [Topics Started](https://wordpress.org/support/users/bvnigel/topics/) * [Replies Created](https://wordpress.org/support/users/bvnigel/replies/) * [Reviews Written](https://wordpress.org/support/users/bvnigel/reviews/) * [Topics Replied To](https://wordpress.org/support/users/bvnigel/replied-to/) * [Engagements](https://wordpress.org/support/users/bvnigel/engagements/) * [Favorites](https://wordpress.org/support/users/bvnigel/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/users/bvnigel/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/bvnigel/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/bvnigel/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] says Site is clean but Spam Link Injection continues](https://wordpress.org/support/topic/says-site-is-clean-but-spam-link-injection-continues/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/says-site-is-clean-but-spam-link-injection-continues/#post-13422804) * Hi there, * Thanks for reaching out to us. * Could you please email us at our support with FTP details to your site? * We will inspect further into this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Blocking Virusdie’s IP address](https://wordpress.org/support/topic/blocking-virusdies-ip-address/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/blocking-virusdies-ip-address/#post-13422797) * Hi David, * Thanks for reaching out to us. * Could you please share your site URL for which you are seeing this IP getting blocked? * Looking forward to hearing from you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Site not registered](https://wordpress.org/support/topic/site-not-registered/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/site-not-registered/#post-13422784) * Hi there, * Do you have BlogVault plugin installed on the site? * As of now, MalCare Free plugin is not compatible with BlogVault plugin which is causing this issue. * Our engineers are aware of this and working to resolve this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] False Positive](https://wordpress.org/support/topic/false-positive-17/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/false-positive-17/#post-13422774) * Hi there, * Could you please let me know the date when the plugin was deleted? I will check the scan results for that date to inspect further. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Malware Removal](https://wordpress.org/support/topic/malware-removal-4/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/malware-removal-4/#post-13422758) * Hi there, * We have asked for FTP credentials in the ticket #60579 * Could you please reply to that ticket so that we can inspect it? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Malware Removal](https://wordpress.org/support/topic/malware-removal-4/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/malware-removal-4/#post-13416938) * Hi there, * Thanks for reaching out to us. * I see that you have upgraded and ran the cleaner. * It seems the site still contains some malicious folders. I have reached out to you over ticket. * Could you please respond to that? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] False Positive](https://wordpress.org/support/topic/false-positive-17/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/false-positive-17/#post-13416923) * Hi there, * Thanks for reaching out to us. * Could you please share your website URL so that we can check this? * Looking forward to hearing from you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Question about GDPR READY](https://wordpress.org/support/topic/question-about-gdpr-ready/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/question-about-gdpr-ready/#post-13379897) * Hi there, * As mentioned in our GDPR page here: [https://www.malcare.com/gdpr/](https://www.malcare.com/gdpr/), all data is stored in servers in EU. No data is transferred to the US. * Let us know if you have any questions. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Can’t view dashboard](https://wordpress.org/support/topic/cant-view-dashboard-2/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-view-dashboard-2/#post-13336781) * Hi there, * Thanks for reaching out to us. * This looks like a cache issue. * Could you please clear the cache on your browser and try again? Check out this guide: [https://clear-my-cache.com/](https://clear-my-cache.com/) * Let us know if you are still facing the issue. * Regards, Nigel MalCare Support * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] zero mallware detection](https://wordpress.org/support/topic/zero-mallware-detection/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 10 months ago](https://wordpress.org/support/topic/zero-mallware-detection/#post-13273552) * Hi there, * We apologize for the inconvenience caused. * Could you please share your site URL so that we can check more into this? * Looking forward to hearing from you. * Regards, Nigel MalCare Support * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Free Scanner, but scan results are $99 or more?](https://wordpress.org/support/topic/free-scanner-but-scan-results-are-99-or-more/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 10 months ago](https://wordpress.org/support/topic/free-scanner-but-scan-results-are-99-or-more/#post-13255869) * Hi there, * It is clearly mentioned in the plugin description that cleaner is a paid feature. We even have a video about this! * Here’s the screenshot: [https://snipboard.io/lJxuKa.jpg](https://snipboard.io/lJxuKa.jpg) * Thanks, Nigel * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Using a link & SEO crawler](https://wordpress.org/support/topic/using-a-link-seo-crawler/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 10 months ago](https://wordpress.org/support/topic/using-a-link-seo-crawler/#post-13248970) * Hi there, * Thanks for reaching out to us. * This is our bot protection feature blocking automated requests. * We can whitelist your IP for your site that is using MalCare. If you would us to do that, please email our support. * Let us know if you have any questions. * Regards * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Cleaned my site of malware in minutes.](https://wordpress.org/support/topic/cleaned-my-site-of-malware-in-minutes/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 10 months ago](https://wordpress.org/support/topic/cleaned-my-site-of-malware-in-minutes/#post-13248940) * Hi Richard, * Thanks for your nice words 🙂 * We are very thrilled to read this. * Feel free to reach out to us if you need our assistance. * Regards, Nigel * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] This should not be on WordPress plugins repo](https://wordpress.org/support/topic/this-should-not-be-on-wordpress-plugins-repo/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 10 months ago](https://wordpress.org/support/topic/this-should-not-be-on-wordpress-plugins-repo/#post-13248923) * Hi there, * We are sorry for any confusion you may have about the free version of MalCare. The free version includes these features: - Web Application Firewall - Login Protection - Daily automatic Malware Scan than doesn’t strain the site * These free features are being actively used on thousands of WordPress sites. * It would be great of you if you can rethink your review. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall] Keeps Installing itself](https://wordpress.org/support/topic/keeps-installing-itself/) * [bvnigel](https://wordpress.org/support/users/bvnigel/) * (@bvnigel) * [5 years, 10 months ago](https://wordpress.org/support/topic/keeps-installing-itself/#post-13230080) * Hi there, * If the plugin has been uninstalled properly, the MalCare plugin folder should no longer be present in the `wp-content/plugins` directory. * If WordPress is having trouble with uninstall, you may manually uninstall by removing MalCare plugin folder via CPanel or FTP. * Let us know if you have any questions. Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/users/bvnigel/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/bvnigel/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/bvnigel/replies/page/2/?output_format=md)