Title: WP Folio Team's Replies | WordPress.org --- # WP Folio Team [ ](https://wordpress.org/support/users/buildwps/) * [Profile](https://wordpress.org/support/users/buildwps/) * [Topics Started](https://wordpress.org/support/users/buildwps/topics/) * [Replies Created](https://wordpress.org/support/users/buildwps/replies/) * [Reviews Written](https://wordpress.org/support/users/buildwps/reviews/) * [Topics Replied To](https://wordpress.org/support/users/buildwps/replied-to/) * [Engagements](https://wordpress.org/support/users/buildwps/engagements/) * [Favorites](https://wordpress.org/support/users/buildwps/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 575 total) 1 [2](https://wordpress.org/support/users/buildwps/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/buildwps/replies/page/3/?output_format=md)… [37](https://wordpress.org/support/users/buildwps/replies/page/37/?output_format=md) [38](https://wordpress.org/support/users/buildwps/replies/page/38/?output_format=md) [39](https://wordpress.org/support/users/buildwps/replies/page/39/?output_format=md) [→](https://wordpress.org/support/users/buildwps/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PPWP - Password Protect Pages] PPWP Lite Our server cannot understand the data request!](https://wordpress.org/support/topic/ppwp-lite-our-server-cannot-understand-the-data-request-2/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/ppwp-lite-our-server-cannot-understand-the-data-request-2/#post-18353074) * Hi [@frankhmila](https://wordpress.org/support/users/frankhmila/) Great! Glad to hear it’s working smoothly. Feel free to reach out if you need any further adjustments or support. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PPWP - Password Protect Pages] PPWP Lite Our server cannot understand the data request!](https://wordpress.org/support/topic/ppwp-lite-our-server-cannot-understand-the-data-request-2/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/ppwp-lite-our-server-cannot-understand-the-data-request-2/#post-18351938) * Hi [@frankhmila](https://wordpress.org/support/users/frankhmila/) , * Thank you for reaching out to us. * Some PHP settings might be blocking large data submissions. Could you help to try increasing these values in `php.ini`: * ```wp-block-code max_input_vars = 10000post_max_size = 100Mmemory_limit = 512Mmax_execution_time = 300max_input_time = 300 ``` * Then restart your server and check if it works please? * Awaiting your reply. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] error “Please close the developer tools to continue using this site”](https://wordpress.org/support/topic/error-please-close-the-developer-tools-to-continue-using-this-site/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/error-please-close-the-developer-tools-to-continue-using-this-site/#post-18336385) * Hi [@jmaartenw](https://wordpress.org/support/users/jmaartenw/), * Thanks for reporting this. The developer tools alert is meant to prevent unauthorized access, but if it’s triggering randomly, that’s not expected. We’ve seen a few reports of this, mainly on **MacOS and iOS**, but haven’t been able to replicate it yet. * As a temporary fix, you can disable the alert by adding this to your theme’s ` functions.php` or a custom plugin: * `add_filter('pda_disable_developer_tools', '__return_false');` * Could you also share your **device, browser, and PDA plugin version**? This will help us investigate further. Feel free to reach out via our **[contact form](https://preventdirectaccess.com/contact/)** with details. * We appreciate your patience! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Since update some get error “Please close the developer tools to continue”](https://wordpress.org/support/topic/since-update-some-get-error-please-close-the-developer-tools-to-continue/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/since-update-some-get-error-please-close-the-developer-tools-to-continue/#post-18336378) * Hi [@mrpchead](https://wordpress.org/support/users/mrpchead/), * Thank you both for sharing your experiences. We understand how frustrating this issue can be, and we appreciate your patience. * The developer tools alert is an **intended feature** to prevent unauthorized users from bypassing file protection through browser developer tools. However, if the alert is appearing **randomly**, even when dev tools are not open, then this is an unintended issue. * So far, this behavior has only been reported on **MacOS and iOS devices**, and our team has not been able to replicate it. To help us investigate further, could you please provide: - Your **device and browser version**. - Whether the issue persists in an **incognito/private window**. - Any **console errors** that appear when the alert pops up. - The **version of the PDA plugin** you are currently using. * To resolve this, you can try the following: 1. **Clear your browser cache** or use **Shift + Command + R** (on Mac) to force a cache bypass. This has helped some users resolve the issue temporarily. 2. **Disable the developer tools alert** as a temporary workaround by adding this hook to your theme’s `functions.php` file or a custom plugin. add_filter(‘pda_disable_developer_tools’,‘ __return_false’);Please reach out to us via our **[contact form](https://preventdirectaccess.com/contact/)** with these details so we can look into it further. We appreciate your help in troubleshooting this! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[PPWP - Password Protect Pages] Excellent service the PPWP team are very helpful](https://wordpress.org/support/topic/excellent-service-the-ppwp-team-are-very-helpful/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/excellent-service-the-ppwp-team-are-very-helpful/#post-18325075) * Hello [@vfactoruk](https://wordpress.org/support/users/vfactoruk/), * Thank you for your kind words! We truly appreciate your support and are always happy to help. * If you ever need anything, feel free to reach out! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[PPWP - Password Protect Pages] #Anchor tags no longer work with Password Prorect](https://wordpress.org/support/topic/anchor-tags-no-longer-work-with-password-prorect/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/anchor-tags-no-longer-work-with-password-prorect/#post-18318680) * Hello [@vfactoruk](https://wordpress.org/support/users/vfactoruk/), * Thank you for reaching out to us. * Thanks for reaching out! We’ve also replied to your support ticket regarding this issue. * It looks like the extra forward slash before the anchor (`#toolboxtalks`) might be interfering with the links, potentially due to how the page reloads after unlocking. Here are a few things you can try: 1. **Use relative anchor links** – Instead of using the full URL, try linking directly to `#toolboxtalks` within the same page. 2. **Check for conflicts** – Since you’re using the AVADA theme, temporarily switching to a default theme (like Twenty Twenty-Four) can help identify if it’s a theme- related issue. Also, try disabling other plugins to check for conflicts. 3. **Test with another browser** – Sometimes, caching or browser-specific behavior can affect how links are handled. * To help us investigate further, could you provide a sample password for testing? This will allow us to replicate the issue and find a more precise solution. * Looking forward to your response! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] The plugin security feature does not work properly on a specific occasion](https://wordpress.org/support/topic/the-plugin-security-feature-does-not-work-properly-on-a-specific-occasion/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/the-plugin-security-feature-does-not-work-properly-on-a-specific-occasion/#post-18313181) * We released an update for the PDA Free version to fix the issue with pressing shortcut keys. * If you encounter any further issues or have any questions, please feel free to reach out. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Subdomain](https://wordpress.org/support/topic/subdomain-31/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/subdomain-31/#post-18313172) * Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Uncompatible with Media Library Folders plugin](https://wordpress.org/support/topic/uncompatible-with-media-library-folders-plugin/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/uncompatible-with-media-library-folders-plugin/#post-18313169) * Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Plugin is incompatible with scaled files created by WordPress](https://wordpress.org/support/topic/plugin-is-incompatible-with-scaled-files-created-by-wordpress/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-is-incompatible-with-scaled-files-created-by-wordpress/#post-18313163) * Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] How to allow Admins to see images putted into content](https://wordpress.org/support/topic/how-to-allow-admins-to-see-images-putted-into-content/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/how-to-allow-admins-to-see-images-putted-into-content/#post-18313162) * Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Customize “No Access” Page](https://wordpress.org/support/topic/customize-no-access-page/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 2 months ago](https://wordpress.org/support/topic/customize-no-access-page/#post-18313159) * Since we haven’t heard back from you, I’m marking this as solved for now. If you need any further assistance or clarification, feel free to reach out, and we’ll be happy to help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Renew license?](https://wordpress.org/support/topic/renew-license-renewal/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 3 months ago](https://wordpress.org/support/topic/renew-license-renewal/#post-18307766) * Hi [@webmark487](https://wordpress.org/support/users/webmark487/) , Thank you for reaching out. * With the free version of PDA, admin users and file authors should still be able to access protected files. If you’re experiencing issues, please check the following: 1. Ensure you’re logged in as an admin or the file’s author. 2. Verify PDA settings to confirm that file restrictions are correctly configured. 3. Clear your website and browser cache to rule out any caching issues. * Also, please use our **Contact Form** to send us an email so we can assist you further: [https://preventdirectaccess.com/contact/](https://preventdirectaccess.com/contact/) * Let us know how it goes! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Customize “No Access” Page](https://wordpress.org/support/topic/customize-no-access-page/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 3 months ago](https://wordpress.org/support/topic/customize-no-access-page/#post-18303378) * Hi [@peyobarosvision](https://wordpress.org/support/users/peyobarosvision/) , * Thank you for reaching out to us. * Could you help to: 1. Provide us with a protected link and a screenshot of how your custom 404 Not Found page looks so we can check? 2. Double-check if you have selected the custom page and pressed **‘Save Changes’** in the PDA Gold settings. * ![](https://i0.wp.com/preventdirectaccess.com/wp-content/uploads/2022/09/pda- lite-file-protection.png?ssl=1) * Please also help to make sure your site isn’t be cached. * Awaiting your reply. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Prevent Direct Access - Protect WordPress Files] Subdomain](https://wordpress.org/support/topic/subdomain-31/) * Plugin Author [WP Folio Team](https://wordpress.org/support/users/buildwps/) * (@buildwps) * [1 year, 3 months ago](https://wordpress.org/support/topic/subdomain-31/#post-18298520) * Hi [@notthisagain](https://wordpress.org/support/users/notthisagain/) , * Thank you for reaching out to us. * **>>>I would like to apply this to only a subdomain on a server configured with NGINX, is this possible and is there any documentation for this?** - Yes, it’s possible. However, as WordPress Multisite has a different setup compared to a WordPress single site, you need to install our **PDA Free**,** Gold** plugin, and [**PDA Multisite extension**](https://preventdirectaccess.com/extensions/wordpress-multisite-integration/) for our file protection to work properly. * **>>>I would also like to test this with a plug-in that provides users their own private files that are only available to them. Would it be possible to get a trial to test this before paying or does the 30 day guarantee apply instead?** - Yes, we offer a 30-day money-back guarantee if it doesn’t meet your requirements. - If you have any questions or need assistance with the setup, please contact us via [our **Contact Form**](https://preventdirectaccess.com/contact/) or email, as this WP forum only allows support for **the PDA Free version** here. We’ll be happy to help. * Awaiting your reply. Viewing 15 replies - 1 through 15 (of 575 total) 1 [2](https://wordpress.org/support/users/buildwps/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/buildwps/replies/page/3/?output_format=md)… [37](https://wordpress.org/support/users/buildwps/replies/page/37/?output_format=md) [38](https://wordpress.org/support/users/buildwps/replies/page/38/?output_format=md) [39](https://wordpress.org/support/users/buildwps/replies/page/39/?output_format=md) [→](https://wordpress.org/support/users/buildwps/replies/page/2/?output_format=md)