brilliantplugins
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Have you read the FAQ? This is all covered in detail there.
Also, note that this is a plugin support forum. If you have Salesforce / Web to Lead specific questions, this is really not the best place to ask them (Salesforce support gets paid to answer your questions, we… do not).
A single
namefield is only supported for Cases, not Leads.It’s showing as [not provided] as you did not provide the data in the format required by Salesforce. Web to Lead discards fields that it doesn’t recognize so the data is lost, thus it shows as
[not provided].Sorry, but that’s not something we can fix for you.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Url ParametersYou’d need to store the UTM data in a session or cookie so it persists during the user’s visit. I’d suggest you look at a plugin like these to handle that:
https://wordpress.org/plugins/handl-utm-grabber/
https://wordpress.org/plugins/utm-tracker/
Then use a plugin filter (see the readme for example code) to autofill those values into a hidden field for submitting to Salesforce.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Plugin session and redirectsYou can’t get something from there URL that isn’t there.
You’d need to store that in a session or cookie so it persists during the user session. I’d suggest you look at a plugin like these to handle that:
https://wordpress.org/plugins/handl-utm-grabber/
https://wordpress.org/plugins/utm-tracker/
Then use a plugin filter (see the readme for example code) to autofill those values into a hidden field for submitting to Salesforce.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Redirect Not WorkingThis is likely a conflict with Visual Composer mangling the output of the plugin — there’s not much we can do about that besides completely rebuilding the redirect function. That’s on the roadmap, but no timeline exists yet.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] can’t make the forms to workPlease review the ReadMe/FAQ for troubleshooting/debugging advice and report back anything you find and we’ll assist if able. Generally lead acceptance rules on the Salesforce side, or required fields are to blame for rejected leads.
Note: Make sure that the captcha setting at Salesforce is not enabled, even if you have the capatcha enabled in the plugin (they are separate systems).
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Not generating the leads in salesforceThis plugin uses the WebToLead API, no triggers are necessary. Leads are submitted to Salesforce by the plugin, but Salesforce determines if they are accepted or not (and no, Salesforce does not indicate lead acceptance in the API call, every call results in
200 OKregardless).Email trigger? You mean the “CC admin” setting? That means leads are being sent to, but rejected by Salesforce.
Please review the ReadMe/FAQ for troubleshooting/debugging advice and report back anything you find and we’ll assist if able. Generally lead acceptance rules on the Salesforce side, or required fields are to blame for rejected leads.
Note: Make sure that the captcha setting at Salesforce is not enabled, even if you have the capatcha enabled in the plugin (they are separate systems).
- This reply was modified 5 years ago by brilliantplugins.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Delete fields on web-to-lead formCheck the “delete” checkbox and save the form.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Compatibility with 5.7.1?It’s compatible. The number in the readme will be updated shortly to reflect that.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Lead assignment based on form fieldsYou’d do that in Salesforce, not the plugin:
https://help.salesforce.com/articleView?id=sf.customize_leadrules.htm&type=5
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] How to import SF FormThe import is fairly sensitive to the format from salesforce not being altered (even whitespace can be an issue) as the SF HTML is hard to parse.
Forum: Plugins
In reply to: [Brilliant Web-to-Lead for Salesforce] Duplicate Leads being createdThe next release (hopefully this week) will have double click prevention as a feature.
The plugin redirect is just JS injected into the page… unless your timeout settings are super low… I don’t see how the plugin could be the culprit here, but I’d need to debug it in your environment to even begin to troubleshoot this. That falls outside free support. Premium support is available.
If mail is being sent, the lead data is being sent to Salesforce… so the issue lies… at Salesforce. See debugging in the FAQ to see if SF will tell you why it’s rejecting those leads.
Also make sure the recaptcha is not enabled on the SF end.
By default, the plugin behaves the same whether the user is logged in or not, unless you’ve used hooks/filters to alter that behavior on your site.