Ben Roberts
Forum Replies Created
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Hey @haymondoooo,
It’s against forum rules to share any admin credentials for your site or server.
As the fix was based on a suggestion by @budy74, I want to establish whether it has fixed the issue for their site. In theory, it must have done. I’m hoping they get back to me as soon as they can!
Ben Roberts
I’ve just released version 3.6 which removes that function. Let me know how that goes.
I’m going to try really hard to get a new version out by the end of the weekend, if that helps you decide whether to edit the files or not.
If it is an easy fix, I may be able to get it out by the end of tomorrow (Friday).
Hey @budy74,
That makes perfect sense to me – I will get started on a fix for this. Congratulations on having so many users on your site! Please tell me, does your memory issue happen on activation (before you even leave the plugins page)? I’m wondering if this is a separate issue.
@haymondoooo, how many users do you have registered on your site?
Forum: Fixing WordPress
In reply to: Fatal Error: Uncaught LeadpagesWPI totally understand. I’m not familiar with Leadpages itself, but a cURL 28 error essentially means that your site is trying to get something from elsewhere, and despite it’s best effort, it’s taking too long.
It may be worth doing an internet search for that particular error, and seeing if any of that helps. It’s not an uncommon error, so there may be a checklist you can follow, to rule some further things out.
Good luck!
Forum: Fixing WordPress
In reply to: Nav bar format issue across browsersHey @acronin,
You’re correct that from around 1300px screen width down to where you get the hamburger menu kick in, you get that bunching. I would start by looking at a few possibilities:
- Change the breakpoints, so the hamburger menu kicks in a bit earlier.
- Accept that the menu items will have to render vertically, and improve how they look (less spacing perhaps, e.g. between EV and Charging)
- Consider making some of the menu items sub-menu items
Any of those could offer a direction to work towards.
Ben Roberts
Forum: Fixing WordPress
In reply to: Fatal Error: Uncaught LeadpagesWPHey @simonpatnick,
That looks like a question I would certainly direct towards the developers of the Leadpages plugin.
Ben Roberts
Hey @haymondoooo,
Thanks for trying. Okay, we will have to wait for some more data to come in, as we are currently unable to replicate this issue.
In the meantime, I can only suggest you continue to use BuddyPress version 10, if you wish to continue using our plugin.
I appreciate this isn’t what you want to hear right now.
Ben Roberts
Hey @haymondoooo,
No problem. I still think this is something to do with your server environment. Most of my users will be on BP 11 now, so I would expect a huge rush of support tickets from our premium version. As you are on a staging site, can you please do the following:
Switch to a default theme (such as twenty-twenty-two). Then, deactivate all plugins, and then activate BuddyPress 11, and finally BSR. This will get us to a point where it will be as if we have just installed the site. Let me know what happens.
I have also just installed BSR and BuddyPress on a standard shared hosting account using the same theme and plugin stack as above, and outside of our test servers, to make absolutely certain there are no compatibility issues with BP 11. All activated without error.
Thank you!
- This reply was modified 1 year, 1 month ago by Ben Roberts.
Hey @haymondoooo,
Thanks for the information. I certainly think that your web host could increase these limits. I’m not a server expert, but I can see you have a WP_MEMORY_LIMIT defined of 40M which seems extremely low to me. I would expect this to normally be at least 256M, but as BuddyPress is such a resource intensive tool, likely much higher.
This is an article from the web that may assist, or for you to pass to your webhost – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/.
Hey @haymondoooo and @budy74,
Thanks for the extra information. Can I ask you to go into tools > health check > info, and post a copy of the information given here. Alternatively, you could use something like pastebin.com or gist.github.com if you don’t want to post the information on these forums. This will mean I can replicate your environment and try and find the bug.
If you can, please enable debug mode – enabling WP_DEBUG and how to log that output to a file and how to share that file and see if you get any further error reports.
Can you also try rolling back to BuddyPress 10, and see if the problem goes away?
Essentially, due to the nature of free software, I need as much help as I can from you amazing users and we will try and work together to resolve this as quickly as possible. So anything you can think of that might help will be much appreciated.
Thanks again!
Ben Roberts
Hey @haymondoooo,
Thanks for your question. We test on BuddyPress 11 and aren’t seeing any particular spikes in performance right now. We’ve also not had any reports from other users about memory limits being exhausted.
If you get in touch with your webhost, they may be able to use logs their end to determine what the cause of your issue is. If they can, please reply, and we can see if there is anything we can do to assist.
Waiting to hear back from you,
Ben Roberts
Forum: Plugins
In reply to: [Block, Suspend, Report for BuddyPress] Version 3.5.0 causing issuesThank you very much – you’ve covered all the bases there. One more thing. Could you use Google/Safari/Firefox Developer tools in your browser, and tell me if you get any errors in the console log when you hit suspend?
Forum: Plugins
In reply to: [Block, Suspend, Report for BuddyPress] Version 3.5.0 causing issuesHey @avonrivercs,
Please follow the steps in our basic troubleshooting and let us now how you get on.
Forum: Reviews
In reply to: [Block, Suspend, Report for BuddyPress] Doesnt work so well with BuddybossHey @gorbondanko,
Thanks for your review. I’m, really sorry – I’ve only just seen it!
If you get errors in any WordPress plugin or theme, please feel free to speak to the developers. It may be a conflict not caused by that plugin or theme, and they will work with you to fix it. We love problem solving, but if you don’t tell us, we can’t help!
I understand 4 months has passed, but if you do want to give our plugin another shot, we would love to help you get it configured for your site.
Ben Roberts