Title: boldthemes's Replies | WordPress.org --- # boldthemes [ ](https://wordpress.org/support/users/boldthemes/) * [Profile](https://wordpress.org/support/users/boldthemes/) * [Topics Started](https://wordpress.org/support/users/boldthemes/topics/) * [Replies Created](https://wordpress.org/support/users/boldthemes/replies/) * [Reviews Written](https://wordpress.org/support/users/boldthemes/reviews/) * [Topics Replied To](https://wordpress.org/support/users/boldthemes/replied-to/) * [Engagements](https://wordpress.org/support/users/boldthemes/engagements/) * [Favorites](https://wordpress.org/support/users/boldthemes/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 639 total) 1 [2](https://wordpress.org/support/users/boldthemes/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/boldthemes/replies/page/3/?output_format=md)… [41](https://wordpress.org/support/users/boldthemes/replies/page/41/?output_format=md) [42](https://wordpress.org/support/users/boldthemes/replies/page/42/?output_format=md) [43](https://wordpress.org/support/users/boldthemes/replies/page/43/?output_format=md) [→](https://wordpress.org/support/users/boldthemes/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Bold Builder 5.3.3 not displaying content in editor](https://wordpress.org/support/topic/bold-builder-5-3-3-not-displaying-content-in-editor/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 1 month ago](https://wordpress.org/support/topic/bold-builder-5-3-3-not-displaying-content-in-editor/#post-18450053) * Hi, * We are sorry to hear that you are having issues with the Bold Page Builder plugin. * Please update the Bold Page Builder plugin  to the latest version – 5.3.4 and clear the browser cache before testing (just to make sure that you are not loading outdated JS files) * Kind regards, BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] ERROR Deprecated: strpos():](https://wordpress.org/support/topic/error-deprecated-strpos/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 3 months ago](https://wordpress.org/support/topic/error-deprecated-strpos/#post-18320922) * Hi, * All the referenced files in the provided log seeme to come from the WP core. Is there a reference in the log that points to Bold Page Builder that can help us pinpoint the potential issue? * Thanks in advance. Kind regards,BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Bold Builder injecting extra code](https://wordpress.org/support/topic/bold-builder-injecting-extra-code/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 4 months ago](https://wordpress.org/support/topic/bold-builder-injecting-extra-code/#post-18282093) * Hi, * Have you sent us the credentials? * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Bold Builder injecting extra code](https://wordpress.org/support/topic/bold-builder-injecting-extra-code/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 4 months ago](https://wordpress.org/support/topic/bold-builder-injecting-extra-code/#post-18274928) * Hi, * Sorry for the late response – we have installed the theme Kadence in our development environment and were not able to reproduce the issue. * Make sure that you have both the theme and Bold Page Builder updated. Then, please try to deactivate the third party plugins one by one and check if one of them is causing the issue for some reason. It the issue persist, with only the theme and Bold Page Builder, please send us the site url, wp-admin and ftp credentials to [info@bold-themes.com](https://wordpress.org/support/users/boldthemes/replies/info@bold-themes.com?output_format=md) and we will take a closer look at the issue. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Updating Bold Builder caused Internal Server Error](https://wordpress.org/support/topic/updating-bold-builder-caused-internal-server-error/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 4 months ago](https://wordpress.org/support/topic/updating-bold-builder-caused-internal-server-error/#post-18274914) * Hi, * This error is caused by incompatibility of one of the installed themes or plugins with the new versions of WordPress. It is not caused by Bold Page Builder. * We can see that you are using one of our premium themes – you should update it to the latest version using one of the methods described here: [https://boldthemes.ticksy.com/article/7123/](https://boldthemes.ticksy.com/article/7123/) Make sure to update the Denticare plugin once you update the theme. * If the issue persists, try deactivating third party plugins one by one to check if one of them is causing the issue. * In general, should you need any additional support in the future, our support site for premium theme support is [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/) and you should leave a ticket there as explained here: [https://wordpress.org/support/topic/read-this-first-if-you-are-using-boldthemes-premium-theme/](https://wordpress.org/support/topic/read-this-first-if-you-are-using-boldthemes-premium-theme/) * Thanks in advance. * Kind regards, BoldThemes team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Bold Page Builder] Disappointing Experience with Stellarium Template](https://wordpress.org/support/topic/disappointing-experience-with-stellarium-template/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/disappointing-experience-with-stellarium-template/#post-18213310) * Hi, * You are using one of the BoldTheme’s premium themes. * On WordPress.org we provide support for Bold Page Builder’s Community users. * As stated in the theme documentation – you can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Please leave a ticket there and our support theme will be glad to take a closer look and assist you. * And yes, giving a rating for a community plugin based on your own lack of information is, to say the least, unfair. * Kind regards, * BoldThemes team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Bold Page Builder] Non-existent support – just terrible](https://wordpress.org/support/topic/non-existent-support-just-terrible/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/non-existent-support-just-terrible/#post-18213309) * Hi, * You are using one of the BoldTheme’s premium themes. * On WordPress.org we provide support for Bold Page Builder’s Community users. * As stated in the theme documentation – you can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Please leave a ticket there and our support theme will be glad to take a closer look and assist you. * And yes, giving a rating for a community plugin based on your own lack of information is, to say the least, unfair. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] the header layout is not correct after presing update or publish](https://wordpress.org/support/topic/the-header-layout-is-not-correct-after-presing-update-or-publish/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/the-header-layout-is-not-correct-after-presing-update-or-publish/#post-18213305) * Hi, * From your description it seems you are using one of the BoldTheme’s premium themes. * On WordPress.org we provide support for Bold Page Builder’s Community users. * As stated in the theme documentation – you can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Please leave a ticket there and our support theme will be glad to take a closer look and assist you. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] YT Video not loading in Chrom](https://wordpress.org/support/topic/yt-video-not-loading-in-chrom-2/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/yt-video-not-loading-in-chrom-2/#post-18213302) * Hi, * You are using one of the BoldTheme’s premium themes. * On WordPress.org we provide support for Bold Page Builder’s Community users. * As stated in the theme documentation – you can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Please leave a ticket there and our support theme will be glad to take a closer look and assist you. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Blog section missing](https://wordpress.org/support/topic/blog-section-missing/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/blog-section-missing/#post-18213298) * Hi, If you take a look at the network tab of Chrome’s dev tools, you will notice 403 – Forbidden response for ajax call to wp-admin/admin-ajax.phpYou probably have some security plugin which prevents front end from accessing scripts in wp-admin folder. You need to allow access to wp-admin/admin-ajax.php as this is standard ajax end point in WordPress.Also, please note that you are using one of the BoldTheme’s premium themes. * On WordPress.org we provide support for Bold Page Builder’s Community users. * As stated in the theme documentation – you can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Please leave a ticket there and our support theme will be glad to take a closer look and assist you. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] raw content is not in bold builder plugin](https://wordpress.org/support/topic/raw-content-is-not-in-bold-builder-plugin/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/raw-content-is-not-in-bold-builder-plugin/#post-18213287) * Hi, Are you using one of the Bold Themes’ premium themes? If so, some of our premium themes have their page elements overridden by the theme. In such cases you should be able to use third party plugin to create raw html content, for example [https://wordpress.org/plugins/shortcoder/](https://wordpress.org/plugins/shortcoder/) and place the shortcode on the page.You can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Should you need additional assistance, please leave a ticket there and our support theme will be glad to take a closer look and assist you. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Mobile VIew Bold Bulider Problem](https://wordpress.org/support/topic/mobile-view-bold-bulider-problem/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/mobile-view-bold-bulider-problem/#post-18213282) * Hi, * Based on your description, you are probably modifying the content in the section set to be visible on desktop resolutions. Most likely you have an alternative section set to be visible on mobile resolution and you need to change the content there as well. Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Video support](https://wordpress.org/support/topic/video-support-28/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/video-support-28/#post-18213279) * Hi, * You are using one of the BoldTheme’s premium themes. * On WordPress.org we provide support for Bold Page Builder’s Community users. * As stated in the theme documentation – you can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Please leave a ticket there and our support theme will be glad to take a closer look and assist you. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] Bold Builder Update breaks site layout](https://wordpress.org/support/topic/bold-builder-update-breaks-site-layout/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 5 months ago](https://wordpress.org/support/topic/bold-builder-update-breaks-site-layout/#post-18213276) * Hi, * You are using one of the BoldTheme’s premium themes. * On WordPress.org we provide support for Bold Page Builder’s Community users. * As stated in the theme documentation – you can find our support portal for premium theme users on [https://boldthemes.ticksy.com/](https://boldthemes.ticksy.com/). Please leave a ticket there and our support theme will be glad to take a closer look and assist you. * Kind regards, * BoldThemes team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Bold Page Builder] plugin update itself even with WordPress auto-updates disabeld caused page disto](https://wordpress.org/support/topic/plugin-update-itself-even-with-wordpress-auto-updates-disabeld-caused-page-disto/) * Plugin Author [boldthemes](https://wordpress.org/support/users/boldthemes/) * (@boldthemes) * [1 year, 9 months ago](https://wordpress.org/support/topic/plugin-update-itself-even-with-wordpress-auto-updates-disabeld-caused-page-disto/#post-17984777) * Hi, Sorry for the late answer – please note that the Bold Builder plugin does not influence the WP update settings in any way. * Kind regards, BoldThemes team Viewing 15 replies - 1 through 15 (of 639 total) 1 [2](https://wordpress.org/support/users/boldthemes/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/boldthemes/replies/page/3/?output_format=md)… [41](https://wordpress.org/support/users/boldthemes/replies/page/41/?output_format=md) [42](https://wordpress.org/support/users/boldthemes/replies/page/42/?output_format=md) [43](https://wordpress.org/support/users/boldthemes/replies/page/43/?output_format=md) [→](https://wordpress.org/support/users/boldthemes/replies/page/2/?output_format=md)