Title: Intercom's Replies | WordPress.org --- # Intercom [ ](https://wordpress.org/support/users/bobintercom/) * [Profile](https://wordpress.org/support/users/bobintercom/) * [Topics Started](https://wordpress.org/support/users/bobintercom/topics/) * [Replies Created](https://wordpress.org/support/users/bobintercom/replies/) * [Reviews Written](https://wordpress.org/support/users/bobintercom/reviews/) * [Topics Replied To](https://wordpress.org/support/users/bobintercom/replied-to/) * [Engagements](https://wordpress.org/support/users/bobintercom/engagements/) * [Favorites](https://wordpress.org/support/users/bobintercom/favorites/) Search replies: ## Forum Replies Created Viewing 12 replies - 1 through 12 (of 12 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] This plugin breaks the popular “Code Snippets” plugin](https://wordpress.org/support/topic/this-plugin-breaks-the-popular-code-snippets-plugin/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [9 years, 1 month ago](https://wordpress.org/support/topic/this-plugin-breaks-the-popular-code-snippets-plugin/#post-8960706) * [@thinkdeep](https://wordpress.org/support/users/thinkdeep/) Great, no problem 👍 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] This plugin breaks the popular “Code Snippets” plugin](https://wordpress.org/support/topic/this-plugin-breaks-the-popular-code-snippets-plugin/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [9 years, 1 month ago](https://wordpress.org/support/topic/this-plugin-breaks-the-popular-code-snippets-plugin/#post-8960596) * Hi [@thinkdeep](https://wordpress.org/support/users/thinkdeep/) and [@bungeshea](https://wordpress.org/support/users/bungeshea/) * Our team have looked into this and have released a new version, 2.5.8, that fixes this issue. * Thanks again for raising it! * Jasmine * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] IOS 10 compabtibility problems](https://wordpress.org/support/topic/ios-10-compabtibility-problems/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [9 years, 1 month ago](https://wordpress.org/support/topic/ios-10-compabtibility-problems/#post-8960552) * Hi [@sprudhomme](https://wordpress.org/support/users/sprudhomme/), * Apologies for the late reply. Is your issue sorted now? If not, please feel free to write in via the messenger at intercom.com and our team can look into this for you. * Thanks * Jasmine, from the Developer Platform team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] This plugin breaks the popular “Code Snippets” plugin](https://wordpress.org/support/topic/this-plugin-breaks-the-popular-code-snippets-plugin/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [9 years, 1 month ago](https://wordpress.org/support/topic/this-plugin-breaks-the-popular-code-snippets-plugin/#post-8960543) * Hi [@thinkdeep](https://wordpress.org/support/users/thinkdeep/), * Thanks for bringing this to our attention and sorry you’re experiencing this issue! We’re looking into it right now and will let you know when we have an update. * Thanks again, * Jasmine from the Developer Platform team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Intercom] This paid plugin should not be in this repository](https://wordpress.org/support/topic/a-paid-plugin-should-not-be-in-this-repository/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [9 years, 2 months ago](https://wordpress.org/support/topic/a-paid-plugin-should-not-be-in-this-repository/#post-8851938) * Hi [@mibtp](https://wordpress.org/support/users/mibtp/), * Yes, in order to use the Intercom Messenger on your site, you’ll need to have an [Acquire](https://www.intercom.com/live-chat) subscription. * We don’t currently have a free version of our messenger, but the Intercom platform– which allows you to track your users – is free forever: [https://www.intercom.com/customer-intelligence](https://www.intercom.com/customer-intelligence) * I hope that helps! * Jasmine * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Intercom] This paid plugin should not be in this repository](https://wordpress.org/support/topic/a-paid-plugin-should-not-be-in-this-repository/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [9 years, 3 months ago](https://wordpress.org/support/topic/a-paid-plugin-should-not-be-in-this-repository/#post-8789877) * Hi Frank, * Sorry that you were disappointed and thanks for your feedback. * Our platform, which allows you to track your customer data, is free forever. However, the Intercom Messenger for your website is currently part of our Acquire product (which sits on top of our platform) and requires a subscription – I can see how this might have caused confusion, but it is not our intention to mislead. The description and installation instructions do refer to needing an Acquire subscription in order to use the plugin, though we’ll be sure to work on making this clearer. * Thanks again for your feedback, * Jasmine from the Intercom team * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] Stop creating users for admin accounts.](https://wordpress.org/support/topic/stop-creating-users-for-admin-accounts/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [9 years, 3 months ago](https://wordpress.org/support/topic/stop-creating-users-for-admin-accounts/#post-8789783) * Hi Ryux, * If you write into our team via the messenger at intercom.com they’ll be happy to help you out and discuss this with you! * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] Testing Environment](https://wordpress.org/support/topic/testing-environment/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [10 years, 1 month ago](https://wordpress.org/support/topic/testing-environment/#post-7214574) * Would you mind getting in touch with Intercom support through the messenger on the web app? They will be able to tell if your requests are getting through to Intercom (can you see the trackEvents doing anything in the network tab of your web console?) or if there’s another issue at play. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] Testing Environment](https://wordpress.org/support/topic/testing-environment/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [10 years, 1 month ago](https://wordpress.org/support/topic/testing-environment/#post-7214571) * Do you see any web console errors when your events are being tracked? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] Testing Environment](https://wordpress.org/support/topic/testing-environment/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [10 years, 1 month ago](https://wordpress.org/support/topic/testing-environment/#post-7214540) * Hi sercanlir, * If you view the source of your website can you see the new or old app id? Do you have any caching in place? * Bob * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Intercom] Intercom plugin frontend render setting](https://wordpress.org/support/topic/intercom-plugin-fronyend-render-setting/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [10 years, 1 month ago](https://wordpress.org/support/topic/intercom-plugin-fronyend-render-setting/#post-7211192) * Hi rkjha1211, * Unfortunately there is no way to do this currently. * Bob * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Intercom] Disappointed](https://wordpress.org/support/topic/disappointed-31/) * Plugin Author [Intercom](https://wordpress.org/support/users/bobintercom/) * (@bobintercom) * [10 years, 2 months ago](https://wordpress.org/support/topic/disappointed-31/#post-8066411) * Hi Curtis, have you gotten in touch via the Intercom widget on [https://app.intercom.io](https://app.intercom.io)? Our support engineers would be more than happy to help. It would be important to note down your version of PHP and WordPress. Viewing 12 replies - 1 through 12 (of 12 total)