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  • Can’t get support.

    Well, I wish I could report that support for Users Ultra Pro suddenly improved or even appeared. Sadly, it has not, which is very disappointing. I am confident that the plugin developer will reply to this post again, only to ask again that I contact him (with credentials, etc). Unfortunately though, that’s as far as it goes, as he never responds any further. It’s like a big game of cat and mouse, the end result being that I never receive any support. For this reason, I sadly can not recommend purchasing the pro version of this plugin.

    Can’t get support.

    Well, I wish I could report that support for Users Ultra Pro suddenly improved or even appeared. Sadly, it has not, which is very disappointing. I am confident that the plugin developer will reply to this post again, only to ask again that I contact him (with credentials, etc). Unfortunately though, that’s as far as it goes, as he never responds any further. It’s like a big game of cat and mouse, the end result being that I never receive any support. For this reason, I sadly can not recommend purchasing the pro version of this plugin.

    Here’s a quick follow-up to my original review. The plugin author did contact me with a short answer but unfortunately did not at all address my question about friend requests not functioning properly. I posted an immediate reply, both on the forum and via email, to make sure that the author understood the nature of the problems, but again haven’t heard a reply.

    Because the author’s response to my original question and concerns were so far off topic, I feel that the plugin author either isn’t interested in helping solve this problem or doesn’t have a solution. In either case, I’m very disappointed about the lack of support and response. I don’t expect much at this point but I’ll keep updating everyone about the status and/or any changes.

    Here’s a quick follow-up to my original review. The plugin author did contact me with a short answer but unfortunately did not at all address my question about friend requests not functioning properly. I posted an immediate reply, both on the forum and via email, to make sure that the author understood the nature of the problems, but again haven’t heard a reply.

    Because the author’s response to my original question and concerns were so far off topic, I feel that the plugin author either isn’t interested in helping solve this problem or doesn’t have a solution. In either case, I’m very disappointed about the lack of support and response. I don’t expect much at this point but I’ll keep updating everyone about the status and/or any changes.

Viewing 4 replies - 1 through 4 (of 4 total)