Nile Flores

It’s possible that emails aren’t being sent out from the site. WordPress emails things like password resets and admin notifications, form submissions (if you have a form plugin), etc…

They may need to use a SMTP plugin like WP Mail SMTP https://wordpress.org/plugins/wp-mail-smtp/ and make sure their admin email address is using the same domain name (no gmail or yahoo).

If all else fails, as the client to go to your WordPress user profile and manually add a simple password, and click save. They can send that password to you and then you can add the SMTP plugin and fix the email not sending. Then you can try resetting your password once the email is working. The SMTP plugin if the settings are right, has a test email option, so this will help.

Note: I believe someone said nearly the same a few minutes before I submitted my reply. There are some articles that address troubleshooting this that are called “How to Fix the WordPress Not Sending Emails Issue” in case what was suggested here isn’t working.

• This reply was modified 7 months, 4 weeks ago by Nile Flores. Reason: accidentally hit submit too fast

This is usually an indicator that there are incomplete files. Try to do a manual update with fresh core WordPress files. You can find the instructions for doing so at https://wordpress.org/documentation/article/updating-wordpress/#manual-update .

• This reply was modified 7 months, 4 weeks ago by Nile Flores.

Have you tried uploading fresh WordPress files? Also, if need be, upload fresh theme files too.

So, question – did you update flash album gallery plugin and this error occurred? If you were updating that plugin and that error occurred, you will want to disable the flash album gallery plugin

So WordPress uses wp_mail ( https://developer.wordpress.org/reference/functions/wp_mail/ ), but if you’re getting emails sent through PHP Mailer, that’s with the host.

I will say a couple things:

1. If you don’t have an email set up for the wordpress AT domain DOT tld, then you should do so, and set a difficult password on it. You add the mail server, login, and password to Settings – Writing, in your WordPress admin area.

2. If you don’t have the Akismet plugin installed and set up, you might want to do that.

3. If you don’t have a security plugin installed and configured, like Shield Security or Wordfence, then you might want to do that, in order to help deter bots.

Lastly, if you are still getting massive spam, ask your host to look through and see about isolating and blocking any IP addresses.

Hi @robert3d Just a question- did you remember to add your add_action code to your custom post type and custom taxonomies?

add_action( 'init', 'products_init_posttypes' );

add_action( 'init', 'products_init_taxonomies', 0 );

Because, when I added the very same code to a fresh WordPress test site, the code you put in your support question, did not even show the custom post type in the backend. Can you confirm if you did?