Title: bld2104's Replies | WordPress.org

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# bld2104

  [  ](https://wordpress.org/support/users/bld2104/)

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Everyone is able to create a ticket even if they didn’t purchase](https://wordpress.org/support/topic/everyone-is-able-to-create-a-ticket-even-if-they-didnt-purchase/)
 *  Thread Starter [bld2104](https://wordpress.org/support/users/bld2104/)
 * (@bld2104)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/everyone-is-able-to-create-a-ticket-even-if-they-didnt-purchase/#post-14680664)
 * Okay thanks for the response. I understand what you are saying. I think the description
   on the main page is a bit misleading – it makes it sound like you can only allow
   support on purchase of particular products. I was looking at this part of the
   description:
 * Multiple products: provide support for as many products as you want; synchronize
   product lists with popular e-commerce platforms such as WooCommerce and Easy 
   Digital Downloads (EDD)
 * What is the point of listing products in the “Include Products is set to the 
   product I want to offer support for” part of the settings if it doesn’t change
   the role of the person who purchased that product?

Viewing 1 replies (of 1 total)