Title: BethTerry's Replies | WordPress.org --- # BethTerry [ ](https://wordpress.org/support/users/bethterry/) * [Profile](https://wordpress.org/support/users/bethterry/) * [Topics Started](https://wordpress.org/support/users/bethterry/topics/) * [Replies Created](https://wordpress.org/support/users/bethterry/replies/) * [Reviews Written](https://wordpress.org/support/users/bethterry/reviews/) * [Topics Replied To](https://wordpress.org/support/users/bethterry/replied-to/) * [Engagements](https://wordpress.org/support/users/bethterry/engagements/) * [Favorites](https://wordpress.org/support/users/bethterry/favorites/) Search replies: ## Forum Replies Created Viewing 7 replies - 1 through 7 (of 7 total) * Forum: [Installing WordPress](https://wordpress.org/support/forum/installation/) In reply to: [Installation problems via Softaculous](https://wordpress.org/support/topic/installation-problems-via-softaculous/) * [BethTerry](https://wordpress.org/support/users/bethterry/) * (@bethterry) * [14 years, 5 months ago](https://wordpress.org/support/topic/installation-problems-via-softaculous/#post-1898118) * Thank you. I’ll post there instead of here. * Forum: [Installing WordPress](https://wordpress.org/support/forum/installation/) In reply to: [Installation problems via Softaculous](https://wordpress.org/support/topic/installation-problems-via-softaculous/) * [BethTerry](https://wordpress.org/support/users/bethterry/) * (@bethterry) * [14 years, 5 months ago](https://wordpress.org/support/topic/installation-problems-via-softaculous/#post-1898116) * How do I open a support ticket with you? * Forum: [Installing WordPress](https://wordpress.org/support/forum/installation/) In reply to: [Installation problems via Softaculous](https://wordpress.org/support/topic/installation-problems-via-softaculous/) * [BethTerry](https://wordpress.org/support/users/bethterry/) * (@bethterry) * [14 years, 5 months ago](https://wordpress.org/support/topic/installation-problems-via-softaculous/#post-1898114) * still no importer available. I have installed, uninstalled, and re-installed softaculous 3 times. where is the importer? There is nothing under the Tools menu except this **Help** * Import * If you have posts or comments in another system, WordPress can import those into this site. To get started, choose a system to import from below: * No importers are available. * Forum: [Installing WordPress](https://wordpress.org/support/forum/installation/) In reply to: [Installation problems via Softaculous](https://wordpress.org/support/topic/installation-problems-via-softaculous/) * [BethTerry](https://wordpress.org/support/users/bethterry/) * (@bethterry) * [14 years, 5 months ago](https://wordpress.org/support/topic/installation-problems-via-softaculous/#post-1898113) * This is where it is located right now public_html/wp/wp-content/themes/newstone * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Import Function after installing with Softaculous](https://wordpress.org/support/topic/import-function-after-installing-with-softaculous/) * Thread Starter [BethTerry](https://wordpress.org/support/users/bethterry/) * (@bethterry) * [14 years, 5 months ago](https://wordpress.org/support/topic/import-function-after-installing-with-softaculous/#post-2417978) * I have uninstalled and re-installed using Softaculous. I have tried downloading WP into the host site using the “famous 5 minute install” that took 2 hours. There is no importer function using either install. I downloaded two importer functions and extracted them. They don’t show up. I’ve changed permissions, rechecked paths. Very frustrating. This has been going on for 2 weeks. * Forum: [Installing WordPress](https://wordpress.org/support/forum/installation/) In reply to: [Installation problems via Softaculous](https://wordpress.org/support/topic/installation-problems-via-softaculous/) * [BethTerry](https://wordpress.org/support/users/bethterry/) * (@bethterry) * [14 years, 5 months ago](https://wordpress.org/support/topic/installation-problems-via-softaculous/#post-1898110) * I’m having problems with Softaculous as well. Theme upload options aren’t showing up on the blog dashboard. I’ve followed the WP instructions exactly using the CPanel to upload zip files of themes, then extracting them. When i refresh my page, still only the basic 2011 theme. The message under available themes says:** Only the current theme is available to you. Contact the administrator for information about accessing additional themes.** * I **AM** the administrator and I’ve been trying to upload themes for hours. This is ridiculous. Is it better to bypass Softaculous and just go to the WP site and download from there? This is wasting a lot of precious time! Not a happy camper. Where is the usual link to click on that takes me to the WP Themes page? * And while I’m at it when I click on Tools —> Import, I get the message: **No importers are available.** * Why wouldn’t the theme importer and content importer be a standard part of this installation? * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Import Function after installing with Softaculous](https://wordpress.org/support/topic/import-function-after-installing-with-softaculous/) * Thread Starter [BethTerry](https://wordpress.org/support/users/bethterry/) * (@bethterry) * [14 years, 5 months ago](https://wordpress.org/support/topic/import-function-after-installing-with-softaculous/#post-2417901) * Esmi – That’s where I’m looking. I click on the tools menu and then on Import and I get the message: * **Import** * If you have posts or comments in another system, WordPress can import those into this site. To get started, choose a system to import from below: * No importers are available. * Has something failed to load when I loaded Softaculous? Viewing 7 replies - 1 through 7 (of 7 total)