Title: Ben Cole's Replies | WordPress.org --- # Ben Cole [ ](https://wordpress.org/support/users/bcole808/) * [Profile](https://wordpress.org/support/users/bcole808/) * [Topics Started](https://wordpress.org/support/users/bcole808/topics/) * [Replies Created](https://wordpress.org/support/users/bcole808/replies/) * [Reviews Written](https://wordpress.org/support/users/bcole808/reviews/) * [Topics Replied To](https://wordpress.org/support/users/bcole808/replied-to/) * [Engagements](https://wordpress.org/support/users/bcole808/engagements/) * [Favorites](https://wordpress.org/support/users/bcole808/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 135 total) 1 [2](https://wordpress.org/support/users/bcole808/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/bcole808/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/bcole808/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/bcole808/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/bcole808/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/bcole808/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] No longer supported and maintained?](https://wordpress.org/support/topic/no-longer-supported-and-maintained/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [6 years, 10 months ago](https://wordpress.org/support/topic/no-longer-supported-and-maintained/#post-11851692) * Hello, plugin author here! * Sorry, I no longer have time to be able to maintain this plugin. However, the code is hosted over here on Github: [https://github.com/bcole808/wp-social-metrics-tracker](https://github.com/bcole808/wp-social-metrics-tracker) and if anyone has time and is willing to help update the plugin to work with the latest social network APIs, I can help review a pull request and publish the update. * If anyone reading this is able to help, please feel free to submit a PR on Github to fix the plugin to work with current API specs! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] 376 items scheduled to be synced with social networks the next time WP Cron is r](https://wordpress.org/support/topic/376-items-scheduled-to-be-synced-with-social-networks-the-next-time-wp-cron-is-r/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [8 years, 7 months ago](https://wordpress.org/support/topic/376-items-scheduled-to-be-synced-with-social-networks-the-next-time-wp-cron-is-r/#post-9681804) * If the number only climbs and never lowers, it is likely that the Cron is not running on your site at all. You can change a setting in the plugin to modify the update mode so it does not use the Cron. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Long long queries logged with this plugin enabled](https://wordpress.org/support/topic/long-long-queries-logged-with-this-plugin-enabled/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [8 years, 7 months ago](https://wordpress.org/support/topic/long-long-queries-logged-with-this-plugin-enabled/#post-9681802) * I think I recall there is an option in the plugin settings to change the mode which is used for updates to disable usage of the WP Cron and instead perform updates on individual page loads. * It’s been a little while since I have been able to do any work on this plugin, but it’s on Github if anyone is able to contribute to the open source project! [https://github.com/bcole808/wp-social-metrics-tracker](https://github.com/bcole808/wp-social-metrics-tracker) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Facebook data disappearing](https://wordpress.org/support/topic/facebook-data-disappearing/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [8 years, 9 months ago](https://wordpress.org/support/topic/facebook-data-disappearing/#post-9480119) * Oh no =( It sounds like Facebook could have changed the structure of their API? * I don’t have time unfortunately to investigate this, but if anyone who is a developer has time to help contribute a fix please submit a pull request to the Git repository here and I can review and publish it ASAP: [https://github.com/bcole808/wp-social-metrics-tracker](https://github.com/bcole808/wp-social-metrics-tracker) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Does this work with PHP 7 & WP 4.7.3?](https://wordpress.org/support/topic/does-this-work-with-php-7-wp-4-7-3/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [9 years, 2 months ago](https://wordpress.org/support/topic/does-this-work-with-php-7-wp-4-7-3/#post-9041702) * Hello! * I do think this plugin should run fine on PHP 7 and the latest version of WordPress. * Despite having not published an update recently, I’m still running Social Metrics Tracker on my main WordPress site which is also running on PHP 7 and the latest WP release and I haven’t noticed any issues. Let me know if you encounter any problems though and I can release a patch. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Huge Apache errors log](https://wordpress.org/support/topic/huge-apache-errors-log/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [9 years, 9 months ago](https://wordpress.org/support/topic/huge-apache-errors-log/#post-8198991) * If these appear after de-activating the plugin, it must be because there are still cron tasks scheduled (the plugin is supposed to remove them on de-activation, but perhaps that didn’t work). * You could try a plugin which allows you to view / edit cron tasks, and use it to delete the remaining tasks called “social_metrics_update_single_post”. * From reading this error text, I can’t tell what exactly is happening. Are there any other error messages? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Stats are not updated](https://wordpress.org/support/topic/stats-are-not-updated/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [9 years, 9 months ago](https://wordpress.org/support/topic/stats-are-not-updated/#post-7704927) * The reason for this is to save update requests / optimize performance. * If a post has not been visited for a long time, then it is very likely that it’s page view count and share count has not changed. Therefore no attempt to update the stats is made. * Similarly, if a post is shared somewhere then it’s likely that someone will visit the post and trigger an update to be added to the cron. The plugin only queues an update task for the one post that was visited. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Stats are not updated](https://wordpress.org/support/topic/stats-are-not-updated/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [9 years, 9 months ago](https://wordpress.org/support/topic/stats-are-not-updated/#post-7704900) * Are there visitors accessing those posts which hadn’t been updated in 2 months? * The updates are triggered when someone accesses the post, so if no one accesses the post then it won’t update until someone does view it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] SMT fail to track interactions](https://wordpress.org/support/topic/smt-fail-to-track-interactions/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [9 years, 10 months ago](https://wordpress.org/support/topic/smt-fail-to-track-interactions/#post-7571520) * Hello, * Thanks for providing these helpful details. I checked and it turns out that the endpoint that the plugin uses for “Publicly Available Data” for Facebook was changed, and so that is why the numbers stopped counting correctly. * I have just published an update, v1.6.7 which should fix this issue. * However, it is strongly recommended to use the Facebook Graph API instead, as it will be much more reliable and will return more accurate numbers. In fact, the “Publicly Available Data” endpoint now only returns a rough estimate, about to the nearest hundred. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] not working](https://wordpress.org/support/topic/not-working-1786/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [9 years, 11 months ago](https://wordpress.org/support/topic/not-working-1786/#post-7556833) * Hello, * Is the wp-cron running? This plugin uses the WP Cron in order to perform the initial full sync. * If WP Cron is not working on your site, you can try changing the update mode in the plugin configuration to use the page footer to perform updates instead. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Does Plugin work with PHP 5.6?](https://wordpress.org/support/topic/does-plugin-work-with-php-56/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [10 years, 1 month ago](https://wordpress.org/support/topic/does-plugin-work-with-php-56/#post-7335571) * This error looks like an issue with the currently active theme, but you said you already tried changing the site theme to see if that fixes the issue and it sounds like it did not. * I don’t think this error message you found is caused by the plugin, because this error message is about WP_POST_REVISIONS and this plugin doesn’t touch post revisions in any way. * Are there any other errors in the log file? You can try searching for “social- metrics-tracker” to try to find any errors that may have been caused by files within the plugin folder * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Does Plugin work with PHP 5.6?](https://wordpress.org/support/topic/does-plugin-work-with-php-56/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [10 years, 1 month ago](https://wordpress.org/support/topic/does-plugin-work-with-php-56/#post-7335496) * Hello, * PHP 5.6 should be supported for the social metrics tracker plugin. Are you able to check your server error log and see if there are any error messages specifically from the plugin? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] How do I display top shared widget?](https://wordpress.org/support/topic/how-do-i-display-top-shared-widget/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [10 years, 2 months ago](https://wordpress.org/support/topic/how-do-i-display-top-shared-widget/#post-7261458) * There is one small example on the Github page here: * [https://github.com/chapmanu/wp-social-metrics-tracker/wiki/Code-Examples](https://github.com/chapmanu/wp-social-metrics-tracker/wiki/Code-Examples) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] How do I display top shared widget?](https://wordpress.org/support/topic/how-do-i-display-top-shared-widget/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [10 years, 2 months ago](https://wordpress.org/support/topic/how-do-i-display-top-shared-widget/#post-7261397) * There isn’t currently a widget, but in the future I might consider creating one. * It is possible for developers to extend this plugin and utilize the data collected if anyone else wants to write a widget and contribute, the plugin is open source! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Social Metrics Tracker] Post Type Selection Broken](https://wordpress.org/support/topic/post-type-selection-broken/) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [10 years, 3 months ago](https://wordpress.org/support/topic/post-type-selection-broken/#post-7098248) * Thanks for letting me know about this — I think I’ve been able to fix the issue and it should be resolved in version 1.6.6, released just now (let me know if not) Viewing 15 replies - 1 through 15 (of 135 total) 1 [2](https://wordpress.org/support/users/bcole808/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/bcole808/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/bcole808/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/bcole808/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/bcole808/replies/page/9/?output_format=md) [→](https://wordpress.org/support/users/bcole808/replies/page/2/?output_format=md)