Title: backup-dropbox's Replies | WordPress.org --- # backup-dropbox [ ](https://wordpress.org/support/users/backup-dropbox/) * [Profile](https://wordpress.org/support/users/backup-dropbox/) * [Topics Started](https://wordpress.org/support/users/backup-dropbox/topics/) * [Replies Created](https://wordpress.org/support/users/backup-dropbox/replies/) * [Reviews Written](https://wordpress.org/support/users/backup-dropbox/reviews/) * [Topics Replied To](https://wordpress.org/support/users/backup-dropbox/replied-to/) * [Engagements](https://wordpress.org/support/users/backup-dropbox/engagements/) * [Favorites](https://wordpress.org/support/users/backup-dropbox/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 158 total) 1 [2](https://wordpress.org/support/users/backup-dropbox/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/backup-dropbox/replies/page/3/?output_format=md)… [9](https://wordpress.org/support/users/backup-dropbox/replies/page/9/?output_format=md) [10](https://wordpress.org/support/users/backup-dropbox/replies/page/10/?output_format=md) [11](https://wordpress.org/support/users/backup-dropbox/replies/page/11/?output_format=md) [→](https://wordpress.org/support/users/backup-dropbox/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] Lack feature of regularly backup](https://wordpress.org/support/topic/no-support-for-regularly-backup/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 1 month ago](https://wordpress.org/support/topic/no-support-for-regularly-backup/#post-10180435) * Hello Edward, * All our users and customers become support from us 24/7/365. There are no support requests from “Edward” to our support team. Please refer all your questions and issues to us using: - support email support[@}wpadm.com - contact form [https://www.wpadm.com/contact](https://www.wpadm.com/contact) - support forum here on WordPress pages * Best regards, Support Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] Seems to work](https://wordpress.org/support/topic/total-waste-of-time-7/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 5 months ago](https://wordpress.org/support/topic/total-waste-of-time-7/#post-9776087) * Dear [@deeholzman](https://wordpress.org/support/users/deeholzman/), * The situation you’ve described sounds strange. For sure we would be very glad to check everything and help you to solve the problem. **There are many ways you can contact us, including real-time support – simply try to contact us.** * Please, contact our Support Team directly through support(@]wpadm.com to provide more info. * _[ [Signature deleted](https://wordpress.org/support/guidelines/#avoid-signatures)]_ - This reply was modified 8 years, 2 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] Crap plugin](https://wordpress.org/support/topic/crap-plugin/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 9 months ago](https://wordpress.org/support/topic/crap-plugin/#post-9361727) * Dear vanian, * As I see you write for all plugin developers only negative reviews that everything does not work. That’s suspicious. * Since our plugin Backup & Restore Dropbox works successfully for all our users, I would recommend you: **Just contact our support!** **We will kindly help you to solve any problem about your website.** * Best Regards, * Backup & Restore Dropbox Support Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] How to restore WP Site with the back up?](https://wordpress.org/support/topic/how-to-restore-wp-site-with-the-back-up/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 10 months ago](https://wordpress.org/support/topic/how-to-restore-wp-site-with-the-back-up/#post-9324208) * Please write this question to our support on support[@}wpadm.com to get suggestions. * Support of Dropbox Backup and Restore * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] Why, Why, Why So many files generated?](https://wordpress.org/support/topic/why-why-why-so-many-files-generated/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 10 months ago](https://wordpress.org/support/topic/why-why-why-so-many-files-generated/#post-9324189) * Dear keithpickett, * here you can read the most completed answer on your question: [https://wordpress.org/support/topic/how-to-restore-wp-site-with-the-back-up/](https://wordpress.org/support/topic/how-to-restore-wp-site-with-the-back-up/) * Please change your review, because backup and restore works for you with our completely free plugin without any limitations. * Support of Dropbox Backup and Restore plugin, Development team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] How to restore WP Site with the back up?](https://wordpress.org/support/topic/how-to-restore-wp-site-with-the-back-up/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 10 months ago](https://wordpress.org/support/topic/how-to-restore-wp-site-with-the-back-up/#post-9324184) * Hi elmedi, * The plugin divided the back up to a large number of files because of many **limitations on servers and hosting providers** all over the World: * 1. Many of servers and most of shared hosting providers do not support big files; 2. To create a one big file will be needed much memory of server/hosting; 3. To create a one big file will be needed much “script running time” of server/ hosting; 4. In case you create backup on Dropbox (not Local backup) – a big backup file must be transferred to Dropbox. Through **Internet connection speed of website** OR **script running time** – the backup transfer can be interrupted and backup will not be transferred to Dropbox. 5. In case your website server/hosting have a high loading (for example it has many website visitors or many other tasks)– it will not be possible create a backup within one big file; * We had to split the backup file into many smaller files, to optimize the using of backup creation **time & memory**, and get it worked correctly on any web hosting or any web server in the world to create backup **faster and efficient**. The total size of all small files in your backup – is the size of your whole backup. Here are listed only the main reasons for the need to split the archive. * **You DON’T NEED extract backup files by yourself! The Dropbox backup and restore plugin will do the whole website restoring automatically. * To start website restoring – just click the “restore” button on plugin page near appropriate backup, that was created before. * Thanks for your review and for using of our Dropbox backup and restore plugin. * Support of Dropbox Backup * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] limited free functions](https://wordpress.org/support/topic/free-is-good-paid-is-awesome/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 11 months ago](https://wordpress.org/support/topic/free-is-good-paid-is-awesome/#post-9214605) * No, it’s not: - Unlimited dropbox backups; - Unlimited dropbox restores; - Unlimited local backups; - Unlimited local restores; - Unlimited Local Backup creates Full Backup of website (Files + Database) and store this at local storage of your site; - Unlimited Dropbox Backup creates Full Backup of website (Files + Database) and store this at local storage AND upload created Backup to Dropbox; - Local website restores can restore from the local backup at your website ( located on your web hosting); - Unlimited automatic database optimization; - Unlimited automatic database repairing; - And many other additional free features; * Please explain: **What problems you have with the plugin?** AND **With a completely free plugin you are not enough and we must die of hunger. Why?** * Your review and comment is just offensive. I think that you can’t do backup or restore and we will be happy to help you, because our Support is also free of charge for all our users. * Backup & Restore Dropbox Support Team - This reply was modified 8 years, 11 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). - This reply was modified 8 years, 11 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Backup & Restore Dropbox] Plug-in created “Debug” admin user](https://wordpress.org/support/topic/plug-in-created-debug-admin-user/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 11 months ago](https://wordpress.org/support/topic/plug-in-created-debug-admin-user/#post-9176055) * Hello thrillho, This user was automatically created through our backup&restore plugin for maintenance service ONLY. ONLY if there is some error in the process of backup or restore. So that we can ensure our services for you without any difficulties and complications. This user has a randomly and highly strong generated password. In any case, before we can touch this user, we send an official request to the site owner to get an authorized access. We DO NOT SELL and DO NOT TRANSFER the data of our users/customers/visitors to third parties. If you don’t need it – you can simply delete this user and deactivate “maintenance services” in plugin “Settings”. * Backup & Restore Dropbox Support Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] Easiest Backup Yet](https://wordpress.org/support/topic/upgrade-to-2-0-wont-work/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 11 months ago](https://wordpress.org/support/topic/upgrade-to-2-0-wont-work/#post-9162166) * We are always staying ready to help you with backup and restore. Thank you again. * Backup & Restore Dropbox Support Team * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] Easiest Backup Yet](https://wordpress.org/support/topic/upgrade-to-2-0-wont-work/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [8 years, 11 months ago](https://wordpress.org/support/topic/upgrade-to-2-0-wont-work/#post-9162129) * Thank you very much for great review! * Backup & Restore Dropbox Support Team - This reply was modified 8 years, 11 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Backup & Restore Dropbox] good](https://wordpress.org/support/topic/this-is-a-joke-2/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [9 years ago](https://wordpress.org/support/topic/this-is-a-joke-2/#post-9129850) * I have suggested you support (also through Teamviewer support) and you was answered during several hours on each of your requests. * You written, that you didn’t have security plugins, but in your early mail you write about “wordfence security plugin”. You written, that you have no problems with Cloudflare, but it does cache of your website and you can’t see your website in real-time. * As I can see from your emails, your security plugins prevent to do the restoring operations. * **You was suggested for any kind of help and you refuse it.** Is it a joke? We can REPAIR ALL of your existed problems about hosting, website and their configuration. * **It’s impossible to guess your thoughts, especially if you do not tell the truth( security plugins and Cloudflare). It’s impossible to help you, if you refuse any type of support (as you write – signed NDAs). It looks like your joke! * Restore, backup AND our support – works for all our users and customers. - This reply was modified 9 years ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). - This reply was modified 9 years ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). - This reply was modified 9 years ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Backup & Restore Dropbox] MySQL server has gone away (restoration)](https://wordpress.org/support/topic/mysql-server-has-gone-away-restoration/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [9 years, 3 months ago](https://wordpress.org/support/topic/mysql-server-has-gone-away-restoration/#post-8742732) * The wrong file! * > Currently my max file upload size is 200M * this is in your PHP configuration file **php.ini** (this is wrong file!), but you need the **configuration file of MySQL** database server – **my.cnf** on your hosting. In most cases this config file can be foud in _default_ system folder of MySQL `/etc/mysql/my.cnf` OR The file might be in 6 locations on hosting server: 1. `/etc/my.cnf` - 1. `/etc/mysql/my.cnf` - 1. `/usr/local/etc/my.cnf` - 1. `$MYSQL_HOME/my.cnf` - 1. `[datadir]/my.cnf` - 1. `~/.my.cnf` * All of these locations are valid because they load cascading. * The specific requirements for the `wait_timeout` and `max_allowed_packet` settings depends on server load and your common needs. * If you can’t solve this issue – contact your hosting administrator or hosting support. * Support team of Backup & Restore Dropbox - This reply was modified 9 years, 3 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). - This reply was modified 9 years, 3 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). - This reply was modified 9 years, 3 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). - This reply was modified 9 years, 3 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Backup & Restore Dropbox] MySQL server has gone away (restoration)](https://wordpress.org/support/topic/mysql-server-has-gone-away-restoration/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [9 years, 3 months ago](https://wordpress.org/support/topic/mysql-server-has-gone-away-restoration/#post-8739322) * Hello, * The MySQL server has gone away (error 2006) has two main causes and solutions: - Server timed out and closed the connection. To fix, check that `wait_timeout` mysql variable in your **my.cnf** configuration file is large enough. - Server dropped an incorrect or too large packet. If mysqld gets a packet that is too large or incorrect, it assumes that something has gone wrong with the client and closes the connection. To fix, you can increase the maximal packet size limit `max_allowed_packet` in **my.cnf** file, eg. set `max_allowed_packet` = 128M, then restart your MySQL server: `sudo /etc/init.d/mysql restart` * PS: **my.cnf** file – is a configuration file of MySQL database server on your web hosting. * Try to solve the problem on their own. * If you can’t solve this issue – contact us at support[@}wpadm.com * Support team of Backup & Restore Dropbox * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Backup & Restore Dropbox] Can not backup to Dropbox and now not Local either](https://wordpress.org/support/topic/can-not-backup-to-dropbox-and-now-not-local-either/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [9 years, 3 months ago](https://wordpress.org/support/topic/can-not-backup-to-dropbox-and-now-not-local-either/#post-8680447) * Hello Jeff, * First: This couple of code, which you sent here – is NOT from our plugin. * Second: Please, remove your personal information from WordPress open forum. It’s NOT secure to post such code there. * Your opened ticket was responded in our support ticket-system. * Best Regards, Backup & Restore Dropbox Support Team - This reply was modified 9 years, 3 months ago by [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Backup & Restore Dropbox] Restore has been impossible](https://wordpress.org/support/topic/restore-has-been-impossible/) * Plugin Author [backup-dropbox](https://wordpress.org/support/users/backup-dropbox/) * (@backup-dropbox) * [9 years, 3 months ago](https://wordpress.org/support/topic/restore-has-been-impossible/#post-8658036) * Hello Mustapha, * On each website such behavior can mean not the same. That’s why we need to have some more information to answer each of such issues. * Your opened ticket 1701151221352816 was answered. * Best Regards, Backup & Restore Dropbox Support Team Viewing 15 replies - 1 through 15 (of 158 total) 1 [2](https://wordpress.org/support/users/backup-dropbox/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/backup-dropbox/replies/page/3/?output_format=md)… [9](https://wordpress.org/support/users/backup-dropbox/replies/page/9/?output_format=md) [10](https://wordpress.org/support/users/backup-dropbox/replies/page/10/?output_format=md) [11](https://wordpress.org/support/users/backup-dropbox/replies/page/11/?output_format=md) [→](https://wordpress.org/support/users/backup-dropbox/replies/page/2/?output_format=md)