Title: AshtonSanders's Replies | WordPress.org

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# AshtonSanders

  [  ](https://wordpress.org/support/users/ashtonsanders/)

 *   [Profile](https://wordpress.org/support/users/ashtonsanders/)
 *   [Topics Started](https://wordpress.org/support/users/ashtonsanders/topics/)
 *   [Replies Created](https://wordpress.org/support/users/ashtonsanders/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/ashtonsanders/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/ashtonsanders/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/ashtonsanders/engagements/)
 *   [Favorites](https://wordpress.org/support/users/ashtonsanders/favorites/)

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## Forum Replies Created

Viewing 15 replies - 1 through 15 (of 24 total)

1 [2](https://wordpress.org/support/users/ashtonsanders/replies/page/2/?output_format=md)
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 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Spam Orders Getting past hooks](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/#post-18218691)
 * May, I would really love for this PayPal Plugin to work again. Is this something
   I should post in that plugins’ support forum?
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Spam Orders Getting past hooks](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/#post-18204743)
 * Yes, I switched to “PayPal Gateway By Payment Plugins” and the spam orders stopped
   working.
   It is a much-worse user experience (the CC processing is not on our 
   website, so clients are getting confused), so I really would prefer to use this
   plugin.
 * Any chance you can figure out how to prevent this?
 * Thanks
   Ashton
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Spam Orders Getting past hooks](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/#post-18193170)
 * Wow. I just saw that the WooCommerce PayPal plugin we’re using has 60%+ 1-star
   reviews… We’ll switch asap.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Spam Orders Getting past hooks](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/#post-18193004)
 * Hi. Thanks for following up.
   We have chaecked the current plugin for spam settings.
   We have installed reCaptcha. We have installed hCaptcha. We have installed a 
   couple other spam woocommerce plugins.I will try this anti-fraud plugin. I haven’t
   seen that one.I’m pretty sure we tried that recaptcha for WC, but I’ll try it.
   I’m not sure if you saw my comment though. These orders are bypassing the normal
   checkout process. They are not trigerring any of the actions normally associated
   with completing orders, so nothing has helped.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Spam Orders Getting past hooks](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/#post-18188554)
 * Just to be Clear: We are using the PayPal Payments gateway from that page. Right?
   You want me to use a different one?
   I looked through the rest and I couldn’t 
   find one that connects with Paypal. Any other ideas? Any other way to debug or
   test where these are coming from? Any logging I can turn on?
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Spam Orders Getting past hooks](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/#post-18182075)
 * Hmmm. We don’t have another payment gateway available. I can test turning it 
   off very late tonight, but I don’t have a way to tell if the spam submits an 
   order or not (unless an order can be completed with no payment system).
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Spam Orders Getting past hooks](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/spam-orders-getting-past-hooks/#post-18181754)
 * We are using Credit Card Payments thorough paypal. The plugin is: **WooCommerce
   PayPal Payments** Version 2.9.4 | By WooCommerce
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Timely All-in-One Events Calendar] Spam submission bloating into 50GB](https://wordpress.org/support/topic/spam-submission-bloating-into-50gb/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/spam-submission-bloating-into-50gb/#post-17411598)
 * Submitted
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App] HTML not parsed when resending via Mail Log](https://wordpress.org/support/topic/html-not-parsed-when-resending-via-mail-log/)
 *  [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/html-not-parsed-when-resending-via-mail-log/#post-17120236)
 * I also have 20+ sites using NinjaForms + Postman SMTP, and I also get this problem.(
   I often use Sendgrid as well in case that is a factor.)
   I have a loom of this
   happening (starts at 20 seconds)[https://www.loom.com/share/2668ba17988d4d38bea13a58ef57b2a0](https://www.loom.com/share/2668ba17988d4d38bea13a58ef57b2a0)
 * I get the HTML instead of the email:
 *     ```wp-block-code
       <table>
       <tr>
       <td valign="top">First Name:</td>
       <td>Megan</td>
       </tr>
       <tr>
       <td valign="top">Last Name:</td>
       <td>Herron</td>
       </tr>
       <tr>
       <td valign="top">Cell:</td>
       ```
   
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App] Email Log UX – Page Refresh + Error Column](https://wordpress.org/support/topic/email-log-ux-page-refresh-error-column/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/email-log-ux-page-refresh-error-column/#post-17016591)
 * #3 is still a problem for me. I have 20+ clients using your plugin, and we always
   have this same issue.
   It looks like that’s always turning into HTML when I resend
   the emails.All of these clients use Ninja Forms to create the emails, and some
   use SendGrid API (through your plugin).
 * > 
   > <!DOCTYPE html PUBLIC “-//W3C//DTD HTML 4.0 Transitional//EN” “[https://u31648718.ct.sendgrid.net/ls/click?upn=iMAP-2FajoqE9jkpOzP3DVgD0bqBoN3h2Ui2kHv6bfhIjIs46K-2By5-2BOjdhofFv3gSlY6g0rWiE-2FMuuFc-2B-2BvC6XFw-3D-3DXdbC_feOUc9ucaZaNdgBxGxLcMzxoUm5CVEsYl7evcAPQGotyBjzhtCWEt-2FXne0xeg8AFzJmi-2FAl-2FXlkAybBZM6tPfL-2B7eSCG-2B94Jo35wlpe8pe910hjY4-2FWeiKO3IOk79R4lz37Ahi-2BRCljxqb9MoYxZ0XFNf-2Bvyig6LcaTeLTDSgJEJHkCwH1fsVcF6NMdQuROzTSUnkqq0WLIICEEH3pjxOf6ojNW3X2nu7szYGKi6Jpk-3D](https://u31648718.ct.sendgrid.net/ls/click?upn=iMAP-2FajoqE9jkpOzP3DVgD0bqBoN3h2Ui2kHv6bfhIjIs46K-2By5-2BOjdhofFv3gSlY6g0rWiE-2FMuuFc-2B-2BvC6XFw-3D-3DXdbC_feOUc9ucaZaNdgBxGxLcMzxoUm5CVEsYl7evcAPQGotyBjzhtCWEt-2FXne0xeg8AFzJmi-2FAl-2FXlkAybBZM6tPfL-2B7eSCG-2B94Jo35wlpe8pe910hjY4-2FWeiKO3IOk79R4lz37Ahi-2BRCljxqb9MoYxZ0XFNf-2Bvyig6LcaTeLTDSgJEJHkCwH1fsVcF6NMdQuROzTSUnkqq0WLIICEEH3pjxOf6ojNW3X2nu7szYGKi6Jpk-3D)
   > ><html>  <head>    <meta http-equiv=”Content-Type” content=”text/html;UTF-8″
   > >  </head>  <body style=”background: #efefef; font: 13px ‘Lucida Grande’, ‘
   > Lucida Sans Unicode’, Tahoma, Verdana, sans-serif; padding: 5px 0 10px” bgcolor
   > =”#efefef”>    <style type=”text/css”>    body {      font: 13px “Lucida Grande”,“
   > Lucida Sans Unicode”, Tahoma, Verdana, sans-serif; background-color: #efefef;
   > padding: 5px 0 10px 0;    }
    -  This reply was modified 2 years, 8 months ago by [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/).
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Shipping Live Rates for USPS for WooCommerce] UPS Live Rates Pro – No Demensions – Fall back Fail](https://wordpress.org/support/topic/ups-live-rates-pro-no-demensions-fall-back-fail/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/ups-live-rates-pro-no-demensions-fall-back-fail/#post-16916344)
 * Just to be clear: 
   1) Your plugin provides rates for weights without dimensions.
   OR2) Your plugin provides rates for weights with dimensions, but if 1 product
   doesn’t have dimensions, it breaks and won’t return a rate.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Shipping Live Rates for USPS for WooCommerce] UPS Live Rates – Not Passing Dimensions?](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/#post-16910403)
 * I see this has already been marked resloved, so I created a new support request
   here:
   [https://wordpress.org/support/topic/ups-live-rates-pro-no-demensions-fall-back-fail/](https://wordpress.org/support/topic/ups-live-rates-pro-no-demensions-fall-back-fail/)
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Shipping Live Rates for USPS for WooCommerce] UPS Live Rates – Not Passing Dimensions?](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/#post-16908332)
 * Oooh. Boy. So I think I figured out what’s going on here. 
   If I have a product(
   like a sticker) that doesn’t have dimensions, the plugin aborts the process.
 * “Product #3875 is missing dimensions. Aborting.”
   1) Can I set the plugin to just
   ignore products that don’t have dimensions, and still complete the shipping request
   for the products that do have dimensions?2) Can I set the “Fallback” to be just
   using the normal order Weight?
    -  This reply was modified 2 years, 9 months ago by [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/).
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Shipping Live Rates for USPS for WooCommerce] UPS Live Rates – Not Passing Dimensions?](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/#post-16907223)
 * After posting this, the custom boxes have started working. 
   But if I have two
   large products, instead of realizing it needs two boxes, it just removes the 
   Priority Mail Option…
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Shipping Live Rates for USPS for WooCommerce] UPS Live Rates – Not Passing Dimensions?](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/)
 *  Thread Starter [AshtonSanders](https://wordpress.org/support/users/ashtonsanders/)
 * (@ashtonsanders)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/ups-live-rates-not-passing-dimensions/#post-16907136)
 * Well, I thought this had been working, but the client just informed me that it
   isn’t. We purchased Pro, and installed it, and our product’s dimensions are not
   being passed to UPS, so our prices are not including the dimensional weight on
   the larger packages. I tried entering custom boxes, and then priority Mail option
   disappears. I went through your documentation, and I couldn’t find anything besides
   this one section:
    - **Pack into one box by weight** – a default live rates calculation method.
      Weight of all the ordered products is summed up and they are considered as
      shipped together in the one package.
    - **Pack items separately** – each product is considered as if it was shipped
      in a separate box. If selected the plugin uses the products’ weight and dimensions
      to calculate their volume and return the shipping rates.
    - `PRO` **Pack into custom boxes** – this option gives you a choice which packages
      to use. You can choose from the standard USPS packaging or precisely define
      your own custom boxes:”
 * All of our products have dimensions, which are the boxes we fit them in. I tried
   the custom boxes, and entered in the box sizes and Priority Mail Disappears.

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