Title: Arnel C.'s Replies | WordPress.org --- # Arnel C. [ ](https://wordpress.org/support/users/arncus/) * [Profile](https://wordpress.org/support/users/arncus/) * [Topics Started](https://wordpress.org/support/users/arncus/topics/) * [Replies Created](https://wordpress.org/support/users/arncus/replies/) * [Reviews Written](https://wordpress.org/support/users/arncus/reviews/) * [Topics Replied To](https://wordpress.org/support/users/arncus/replied-to/) * [Engagements](https://wordpress.org/support/users/arncus/engagements/) * [Favorites](https://wordpress.org/support/users/arncus/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 137 total) 1 [2](https://wordpress.org/support/users/arncus/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/arncus/replies/page/3/?output_format=md)… [8](https://wordpress.org/support/users/arncus/replies/page/8/?output_format=md) [9](https://wordpress.org/support/users/arncus/replies/page/9/?output_format=md) [10](https://wordpress.org/support/users/arncus/replies/page/10/?output_format=md) [→](https://wordpress.org/support/users/arncus/replies/page/2/?output_format=md) * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [No Shipping Rates for [insert address]](https://wordpress.org/support/topic/no-shipping-rates-for-insert-address/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [6 years, 1 month ago](https://wordpress.org/support/topic/no-shipping-rates-for-insert-address/#post-12945836) * Does your hosting server have SimpleXML loaded? It’s a requirement for the USPS API. The WooCommerce article is: [USPS Shipping Method](https://docs.woocommerce.com/document/usps-shipping-method/). * If you’re continuing to get that problem, please make sure to turn on the debug mode as detailed in the Troubleshooting portion of the article. They give a number of different things to check. We can’t see your installation settings, so you need to be explicit for us to help you determine what’s happening. You may also want to speak with [WooCommerce directly for additional support](http://woocommerce.com/my-account/create-a-ticket/). * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Change Defaults for Image Alignment and Size in Posts](https://wordpress.org/support/topic/change-defaults-for-image-alignment-and-size-in-posts/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [6 years, 1 month ago](https://wordpress.org/support/topic/change-defaults-for-image-alignment-and-size-in-posts/#post-12945611) * Hello Babysavers, * Thanks for the question about the default values for image alignment and image size when it’s uploaded. This setting is normally a part of the theme that you are using. Basically, it’s the post or page where the image alignment and size is set when you add an image. When WordPress uploads an image, it automatically generates 3 sizes for the image. You can find the default size settings for media in the WordPress settings section. And you can also go into CSS to do more fine tuning. For more information on custom CSS, please see the [WordPress Codex CSS article](https://codex.wordpress.org/CSS#Custom_CSS_in_WordPress). * I also did explore the re-usable block settings in the Gutenberg editor, but as soon as you make an image block into a reusable block, the image settings go away. So, not useful. Anyways, my suggestion at this point would be to find a plugin, or speak with the theme developer. They can easily tell you how to change the default image settings when you add an image to a post or page. * Hope this helps! * Kindest regards, Arnel C. * If you have any further questions or comments, please let us know. * Kindest regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [No Shipping Rates for [insert address]](https://wordpress.org/support/topic/no-shipping-rates-for-insert-address/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [6 years, 1 month ago](https://wordpress.org/support/topic/no-shipping-rates-for-insert-address/#post-12945444) * Hello Maineflyguys, * Sorry for the issues with the shipping rates in WooCommerce. Generally when you see that message, it means that you don’t have shipping zones set. I did a search through WooCommerce’s shipping documentation and found the page for their [shipping settings](https://docs.woocommerce.com/document/configuring-woocommerce-settings/#shipping). It’s buried on their Settings page, but when you get to that section there is also a section for setting up the [Shipping zones](https://docs.woocommerce.com/document/setting-up-shipping-zones/). If you continue to have problems, let us know! * Hope that helps! Regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Blog Categories going to Homepage](https://wordpress.org/support/topic/blog-categories-going-to-homepage/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [6 years, 6 months ago](https://wordpress.org/support/topic/blog-categories-going-to-homepage/#post-12290745) * Hi Cezar, * Sorry for the issues with your categories. The permalinks format you’re showing differ from the URLs you put in the post. This is because the Categories won’t be using the permalink format (only your posts and pages). We don’t have enough information to isolate the cause of your issues, but I can name few possibilities: - I’ve seen category pages NOT appear when they don’t have any posts assigned to them. They appear normally if you have at least one post assigned to the category. If your URLs are category links, please try assigning a post and testing. - Another possibility is that the .htaccess affecting your site is in a folder above your WordPress installation folder. Though, this only going to happen if you didn’t install your site to your document root. - Make sure that you don’t have another plugin setup – like a maintenance mode plugin – that is preventing proper access and causing the redirect. * When I try to visit your med-spa specials page, I’m immediately re-directed to the home page. So something is redirecting your URL. My money would be on an . htaccess file that you’re just not seeing, but it’s hard to tell without actually seeing your installation. * Also, it appears you’re using “category” as a base for your Category URLs. You can shorten your URLs by simply using the default period (“.”) in the Category section of the permalinks page. You don’t have to do this, but it helps to keep things simple and short when you’re sorting out a site issue. * Apologies if this isn’t of any help. I hope it touches on the issue your having and leads you to a resolution. * Regards and Happy New Year! Arnel C. - This reply was modified 6 years, 6 months ago by [Arnel C.](https://wordpress.org/support/users/arncus/). * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [WordPress Language](https://wordpress.org/support/topic/wordpress-language-6/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [6 years, 8 months ago](https://wordpress.org/support/topic/wordpress-language-6/#post-12165447) * Hello Marimanga, * Sorry for the issues with the language used for a plugin button. This kind of issue often requires that you contact the developer of that plugin. It’s easy to make a total site change to force a particular language, but if you’re trying to keep a language while changing an element in something like a plugin, then you’ll need to work with the developer of that plugin to get to that code. There are a few different ways that a button can be added to WordPress, so you’ll need to get that information from your plugin’s developer. Present your case to the plugin developer and more often than not, they’ll help you out. * Kindest regards, Arnel C. * Forum: [Installing WordPress](https://wordpress.org/support/forum/installation/) In reply to: [Trouble installing WordPress from cPanel’s Web Application](https://wordpress.org/support/topic/trouble-installing-wordpress-from-cpanels-web-application/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-installing-wordpress-from-cpanels-web-application/#post-9374522) * Hello juliomirandap314, * I work with a hosting service that uses cPanel and third party program that installs WordPress. I wanted to add that in order for a domain name to have DNS entries it would need to be added as an ADDON or SUBDOMAIN first (this with the exception of the primary domain used to establish the account). Once the domain name has been added, then DNS entries would be added to that domain name. Any problem beyond that definitely requires the host’s support department after up to 24 hours of required propagation time for DNS changes to be recognized on the internet. * Regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Comments didn’t import to new blog](https://wordpress.org/support/topic/comments-didnt-import-to-new-blog/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [8 years, 12 months ago](https://wordpress.org/support/topic/comments-didnt-import-to-new-blog/#post-9361470) * Hello Janerebecca, * Sorry for the issue with the comments not migrating to your new site. When you do the transfer, are you getting any error messages in the Import tool that WordPress provides? If the data is there, then it should transfer into the database. You may want to double check your database to see if the data is there – it’s possible that it transferred, but it’s not assigned to an author or not being displayed for whatever reason. If the data is NOT there, then you may want to speak with WordPress.com for further assistance. If you’re not familiar with using MySQL to poke around your database, you may consider using the Better Search Replace plugin – it’s a great tool for updating your database if needed. * If you have any further questions, please let us know. * Kindest regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Creating personalized content for multiple users](https://wordpress.org/support/topic/creating-personalized-content-for-multiple-users/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [8 years, 12 months ago](https://wordpress.org/support/topic/creating-personalized-content-for-multiple-users/#post-9355708) * Hello Oliviervk, * Thanks for your question about creating personalized content for multiple users. I looked at your description and it appears that you want create custom roles. There are a few plugins that might cover it, but definitely check out this one: [Ultimate Member: User Profile & Membership plugin](https://wordpress.org/plugins/ultimate-member/). Hopefully, that will be a solution for what you’re trying to accomplish. * If you have any further questions, please let us know. * Kindest regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Can not overwrite existing categories](https://wordpress.org/support/topic/can-not-overwrite-existing-categories/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [9 years, 1 month ago](https://wordpress.org/support/topic/can-not-overwrite-existing-categories/#post-9213517) * Hello Vmhpro, * Sorry for the issues with the categories. I was testing this in my WordPress test site and I’m not 100% I understand what you’re trying to do. If you try to add a category that already exists, it will not overwrite it as that term may already be linked to other posts. You can however edit that category if you need to change something about it. Or, you can delete it. Can you please explain in more detail what you’re trying to do when you say “overwrite existing categories”? Are you referring to categories under posts? Or are you referring to something else like ecommerce-type categories? * Please provide us a little more info and I’m sure that someone in this forum will be able to provide some assistance. * Regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Header Image and Hero Text is missing](https://wordpress.org/support/topic/header-image-and-hero-text-is-missing/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [9 years, 1 month ago](https://wordpress.org/support/topic/header-image-and-hero-text-is-missing/#post-9213488) * Hello MySwan2word9, * Apologies if my response may have caused any confusion. The moderator’s (Steve Stern’s) reply is the more more accurate. I would have removed my own response, but could see no way to do that. SiteOrigin did provide themes to GoDaddy (and PageBuilder), so that is where it’s coming from. I stand by my comments on backups though. Don’t trust a host’s backup. Keep your own backup and keep it current with your latest version of your website. * Kindest regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Header Image and Hero Text is missing](https://wordpress.org/support/topic/header-image-and-hero-text-is-missing/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [9 years, 1 month ago](https://wordpress.org/support/topic/header-image-and-hero-text-is-missing/#post-9213442) * Hello Myswan2word9, * A “Hero” is a large image, often placed at the top of your site that can contain a background image, text and call to action buttons (for people who aren’t familiar with it). The Hero Widget isn’t a default WordPress widget. It’s from the SiteOrigin widgets. Provide us a little more information about how you’re adding the Header Image and Hero text. What are you expecting to see? Do you have a backup and have you tried to restore it? If you don’t have a backup, make sure you have one for the next time when you get it all set to the way you want it. Having that backup will save you LOTS of headaches (like this one). * If you’re still having trouble with the widget, you may need to speak with SiteOrigin’s Support. There’s also a [support trac here](https://siteorigin.com/thread/reset-vantage-theme-to-original-appearance-2/), that may help if you’re dealing with a premium theme. * I hope this helps! * Regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [301 Wildcard Redirect](https://wordpress.org/support/topic/301-wildcard-redirect/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [9 years, 1 month ago](https://wordpress.org/support/topic/301-wildcard-redirect/#post-9213361) * Hello Kelly, * Try using the mod_rewrite instead of match: * `RewriteRule ^(.*)$ http://www.mynewurl.com/$1 [R=301,L]` * Hope that helps! * If you have any further questions or comments, please let us know. * Regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Remove space left by blank header](https://wordpress.org/support/topic/remove-space-left-by-blank-header/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [9 years, 1 month ago](https://wordpress.org/support/topic/remove-space-left-by-blank-header/#post-9213315) * Hello Mrmckee, * I think that the code that you removed is incomplete. You can see a tutorial about removing a page title in this [article](http://www.wpbeginner.com/plugins/how-to-hide-post-and-page-titles-in-wordpress-single-pages/). There are also multiple plugins that provide this option. The article also mentions a plugin and links to it. * If you have any further questions or comments, please let us know. * Regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [2 sets of plugins in public_html](https://wordpress.org/support/topic/2-sets-of-plugins-in-public_html/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [9 years, 2 months ago](https://wordpress.org/support/topic/2-sets-of-plugins-in-public_html/#post-9170694) * Hello Willjr7mm, * Sorry for the confusion with your WordPress files at your host. In the hosting service that I work with, the “public_html” is directory/folder that contains the primary domain’s files. The primary domain name being the domain name that was used to create the account. Sometimes, people are confused with the definition of “sub-domain” * In cPanel, a Subdomain must be defined in the subdomain section order to be used by the WordPress installation if you intend for it to be recognized in the URL like this: * subdomain_name.domain_name.com * I often create test sites using sub-directories like this: * [http://wordp-site.com/test10](http://wordp-site.com/test10) * The “test10” is a subdomain, but it would not be recognized on the internet as“ test10.wordp-site.com” since it does not have any DNS created like when I define a Subdomain in cPanel. * So, in relation to your question, you should be able to determine the domain or subdomain associated with your WordPress installations. If you’re sure you’re using the subdomain definition, then look for your how subdomain is defined. It should show you the proper directory that is assigned. * I hope this helps to clarify the issue. If you’re still confused, I recommend that you speak with your host’s technical support for clarification. * Regards, Arnel C. * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [Social Links Out Of Place](https://wordpress.org/support/topic/social-links-out-of-place/) * [Arnel C.](https://wordpress.org/support/users/arncus/) * (@arncus) * [9 years, 2 months ago](https://wordpress.org/support/topic/social-links-out-of-place/#post-9170627) * Hello ToneMGMT, * You will need to play around with the CSS. I got them to look centered by using the Inspect option in Chrome and then adjusting the CSS associated with the links. Here’s the screenshot: [https://www.screencast.com/t/3WNgof5aK](https://www.screencast.com/t/3WNgof5aK) * Hope that helps! * Regards, Arnel C. 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