Title: Austin M - a11n's Replies - page 9 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 121 through 135 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/8/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [8](https://wordpress.org/support/users/apmwebdev/replies/page/8/?output_format=md) 9 [10](https://wordpress.org/support/users/apmwebdev/replies/page/10/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/10/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Change Facebook Pixel](https://wordpress.org/support/topic/change-facebook-pixel-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/change-facebook-pixel-2/#post-14539019) * Hi Frederik, * > Hi, I am having trouble using an existing Pixel (from other business manager) > in the setup. * To clarify, you can only use a Pixel from the business manager that is connected to your site. If you want to use a pixel from a different business manager, you would need to switch that business manager. * I hope that was able to clear things up! Let us know if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Set order status for sofort payment to processing instead of on hold](https://wordpress.org/support/topic/set-order-status-for-sofort-payment-to-processing-instead-of-on-hold/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/set-order-status-for-sofort-payment-to-processing-instead-of-on-hold/#post-14534859) * Hi [@mmtomm](https://wordpress.org/support/users/mmtomm/)! Yes, this would require a customization, but it should be a fairly simple customization. Per our [support policy](https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. You can also ask about this on the [WooCommerce Slack Community](https://woocommerce.com/community-slack/) or [WooCommerce FB group](https://www.facebook.com/groups/advanced.woocommerce/) which are great places for customization questions like this if you don’t get an answer here. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] Business Locations Not Showing (Square)](https://wordpress.org/support/topic/business-locations-not-showing-square-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/business-locations-not-showing-square-2/#post-14509244) * Hi [@dustinw](https://wordpress.org/support/users/dustinw/). No, Square doesn’t need the SoapClient enabled in order to work. * Could you try disabling and then re-enabling the Square plugin? Sometimes simply disconnecting and reconnecting doesn’t help, but disabling/re-enabling the plugin entirely does. * If that doesn’t help, can you double-check with your hosting provider about whether they’ve changed their security at all recently? It’s possible that Square is having difficulty communicating with your site for that reason. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Checkout Payment Gateway] Completed/Paid Orders remain in “pending payment” in WooCommerce](https://wordpress.org/support/topic/completed-paid-orders-remain-in-pending-payment-in-woocommerce/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/completed-paid-orders-remain-in-pending-payment-in-woocommerce/#post-14497648) * Hi [@topraf](https://wordpress.org/support/users/topraf/). Can you contact our support team at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) or [help@woocommerce.com](https://wordpress.org/support/users/apmwebdev/replies/page/9/help@woocommerce.com?output_format=md)? Please include your system status report, which you can find by going to **WooCommerce > Status** in your site’s admin area, then clicking “Get system report,” then“ Copy for support.” * Please also include a screenshot of the order in question. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] ID to SKU](https://wordpress.org/support/topic/id-to-sku/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/id-to-sku/#post-14497619) * Hi [@theprojectgarments](https://wordpress.org/support/users/theprojectgarments/)! I understand you’d like to export products, but have the IDs show in the SKU field when imported. * Yes, this would be possible. You would want to use the [built-in product CSV importer/exporter](https://docs.woocommerce.com/document/product-csv-importer-exporter/). Then, in the export CSV, it would be simple to copy the values from the ID column into the SKU column. * Let us know if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How to create a coupon from canceled booking in WooCommerce Bookings?](https://wordpress.org/support/topic/how-to-create-a-coupon-from-canceled-booking-in-woocommerce-bookings/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/how-to-create-a-coupon-from-canceled-booking-in-woocommerce-bookings/#post-14493689) * Hi [@bingoboy](https://wordpress.org/support/users/bingoboy/). I understand you’re trying to set up some custom code to issue a coupon or store credit when a customer cancels a booking. Since Bookings is one of our paid plugins, we ask that questions about it not be posted on the .org forums, as these are meant for our free plugins. * For questions about default functionality, you can contact our support team at [support@woocommerce.com](https://wordpress.org/support/users/apmwebdev/replies/page/9/support@woocommerce.com?output_format=md) or [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/). * For customization questions, I’d recommend reaching out to a developer familiar with Bookings. We have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Delivery type: Delivery but Shipping: Collect from our store](https://wordpress.org/support/topic/delivery-type-delivery-but-shipping-collect-from-our-store/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/delivery-type-delivery-but-shipping-collect-from-our-store/#post-14493635) * Hi Steve. I understand you’re seeing some inconsistency with shipping surrounding pickup and delivery. * How are these pickup and delivery options being added to your site? Are these“ shipping” methods (at least in the technical sense), or are you using specific local pickup or delivery plugins that don’t use shipping methods? * However you’re setting these up, can you post screenshots of the configuration settings for them? I recommend [https://snipboard.io](https://snipboard.io) for sharing screenshots. * Can you also post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “ Copy for support.” If a URL would be easier, it should be yoursite.com/wp-admin/ admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Blocks] Extra fee for COD](https://wordpress.org/support/topic/extra-fee-for-cod-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/extra-fee-for-cod-2/#post-14493173) * Hi [@paperesl455](https://wordpress.org/support/users/paperesl455/). The Checkout block still has many limitations, and most checkout add-ons and plugins adding extra checkout functionality don’t currently work with it. * If you’d like to add an additional fee based on the payment method a user chooses in the checkout block, this would probably require a customization. Per our [support policy](https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. You can also ask about this on the [WooCommerce Slack Community](https://woocommerce.com/community-slack/) or [WooCommerce FB group](https://www.facebook.com/groups/advanced.woocommerce/) which are great places for customization questions like this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Tax (formerly WooCommerce Shipping & Tax)] No auto tax in tax option](https://wordpress.org/support/topic/no-auto-tax-in-tax-option/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/no-auto-tax-in-tax-option/#post-14493144) * Hi [@mamosedi](https://wordpress.org/support/users/mamosedi/)! I’m sorry you’re having trouble with automated tax not showing as an option in your tax settings. * Can you post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “ Copy for support.” If a URL would be easier, it should be yoursite.com/wp-admin/ admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL. * This will give us an idea of whether WooCommerce Shipping & Tax has been installed successfully. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Getting http 504 Gateway Timeout error](https://wordpress.org/support/topic/getting-http-504-gateway-timeout-error/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/getting-http-504-gateway-timeout-error/#post-14493131) * Hi [@shyni123](https://wordpress.org/support/users/shyni123/)! I understand you’re running into some issues when trying to post products with multiple images via the API. There is no intrinsic limitation to this in the API itself, so you’re likely running into server limitations. I’d recommend talking to your hosting provider about this, as they would probably be able to best advise you on what exactly in the server configuration is causing this to happen and how you could implement a work-around. * I wasn’t clear from your message, but if running these API calls in parallel is part of the issue, you could try running them sequentially instead. I’m not sure how feasible that is for you, but it might be worth a shot. * Let us know how that goes or if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WordPress Site Health Rabbit Hole](https://wordpress.org/support/topic/wordpress-site-health-rabbit-hole/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/wordpress-site-health-rabbit-hole/#post-14483468) * Hi [@emex2021](https://wordpress.org/support/users/emex2021/)! I understand you’re running into some issues on your site that you’ve traced back to WooCommerce Payments. * > I dont see a debug log file in on my server, and i sure don’t see it on my site anywhere. * This is usually at the URL `yoursite.com/wp-content/debug.log` (replacing yoursite. com with your site’s actual URL, obviously). If you go there, do you see a debug log? * There are also plugins that greatly simplify this, such as [WP Debugging](https://wordpress.org/plugins/wp-debugging/), which make it so you don’t have to mess around with wp-config.php and can access the debug log from your site’s admin area instead of having to know the URL. I’d recommend using that. * If you do find a debug log, do you see any errors in it? Copying those into here would be helpful so that we can see what you’re running into. * WooCommerce also records fatal errors in its own logs, separate from the WordPress debug log. You can see the different WooCommerce logs by going to **WooCommerce > Status > Logs** in your site’s admin area. Once there, open the menu by the“ View” button and see if you see any log files that have `fatal-errors` in the name. If you find one, could you click on it, then click the “View” button? That should bring it up for you to view. * From there, copy the contents of the log, and then go to pastebin.com and paste it in there. Then, scroll down, click “Create New Paste,” and post the link here so that we can take a look. * Lastly, can you post your system status report? You can find that by going to** WooCommerce > Status** in your dashboard, then clicking the “Get system report” button, then “Copy for support” in the section that pops up. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How to print woocommerce order receipt in thermal printer](https://wordpress.org/support/topic/how-to-print-woocommerce-order-receipt-in-thermal-printer/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/how-to-print-woocommerce-order-receipt-in-thermal-printer/#post-14483454) * Hi [@mridulmet](https://wordpress.org/support/users/mridulmet/)! I understand you want to print order receipts. You mention “pos paper.” Do you mean that you want to print the same kind of receipt that would be printed for a point of sale system or cash register? * I don’t know of a way to do this for normal WooCommerce orders. WooCommerce does send email receipts, and there are various plugins for customizing these (such as [WooCommerce Print Invoices & Packing lists](https://woocommerce.com/products/print-invoices-packing-lists/)), but these are not cash register style receipts. * I should also add that there are dedicated POS systems for WooCommerce, some of which you can see in our marketplace [here](https://woocommerce.com/product-category/woocommerce-extensions/operations/point-of-sale/), but these only print receipts for orders that are made through the POS systems. They wouldn’t be able to print receipts for orders made through the site. But if you were looking for a POS system in general, these would be some options for that. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] 404 not found WC_Stripe_API::request()](https://wordpress.org/support/topic/404-not-found-wc_stripe_apirequest/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 3 months ago](https://wordpress.org/support/topic/404-not-found-wc_stripe_apirequest/#post-14433084) * You’re very welcome [@arseven25](https://wordpress.org/support/users/arseven25/)! I’m glad we were able to help you resolve the issue. Don’t hesitate to reach out again if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Missing server side events](https://wordpress.org/support/topic/missing-server-side-events/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 3 months ago](https://wordpress.org/support/topic/missing-server-side-events/#post-14432499) * Hi [@irenella](https://wordpress.org/support/users/irenella/). Our developers said that the most likely reason that the View Content event was the only one with browser + server tracking was because after matching and deduplicating the View Content events sent from the server and browser, the source of the final result still contains events from both the server and browser. But after the Add To Cart events are matched, all 38 server events are recognized as duplicates, leaving only the browser as the source of the final result. * They pointed to these docs: [https://developers.facebook.com/docs/marketing-api/conversions-api/using-the-api](https://developers.facebook.com/docs/marketing-api/conversions-api/using-the-api), but also said that it would be a good idea for you to reach out to Facebook about this and ask them for more information about the exact meaning of the “Connection method” column, as well as why it would show differences, as this is a bit outside of our area of expertise. * Let us know how that goes or if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] [Facebook Pixel] – Duplicate Pixel ID: xxxxxxxxxxx.](https://wordpress.org/support/topic/facebook-pixel-duplicate-pixel-id-xxxxxxxxxxx/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 3 months ago](https://wordpress.org/support/topic/facebook-pixel-duplicate-pixel-id-xxxxxxxxxxx/#post-14394993) * Hi there [@guidocentesimo](https://wordpress.org/support/users/guidocentesimo/)! Thanks for contacting WooCommerce support. I don’t speak Spanish, but I can translate your request and then respond in English, if that works. I translate your request to: * > I have installed the Facebook for woocommerce plugin to synchronize the products > of my online store, with the catalog of the Facebook store to tag the products > on Instagram. When installing the GDPR Cookie Compliance (CCPA, PIPEDA ready) > plugin, I must indicate which cookies I use on the web so that the user accepts > or rejects their use. I have since loaded from the Facebook ADS Administrator, > get the code fragment that I have to insert in the header inside the GPRD plugin > and when I run the web and activate the analyzer, it indicates the alert message[ > Facebook Pixel] – Duplicate Pixel ID : xxxxxxxxxx, in addition to this, I can’t > block the pixel. > How can I correct it? * I understand you’re seeing a duplicate pixel error after adding info to your GDPR plugin. Typically, when we see this error, it’s due to something else adding the pixel elsewhere on the site. It seems like this GDPR plugin might be doing that. I’m not familiar with this GDPR plugin or how it works, but is there a way you can add the cookie info to the GDPR plugin without calling the pixel again? That would be the best solution, most likely. 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