Title: Austin M - a11n's Replies - page 8 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 106 through 120 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/7/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/apmwebdev/replies/page/7/?output_format=md) 8 [9](https://wordpress.org/support/users/apmwebdev/replies/page/9/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/9/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] There was an error. It may be due to a technical error that we are trying to fix](https://wordpress.org/support/topic/there-was-an-error-it-may-be-due-to-a-technical-error-that-we-are-trying-to-fix/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/there-was-an-error-it-may-be-due-to-a-technical-error-that-we-are-trying-to-fix/#post-14613839) * Thanks for trying that [@facun3625](https://wordpress.org/support/users/facun3625/). Do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date. * If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: [https://d.pr/i/zYVxgL](https://d.pr/i/zYVxgL) * Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look? * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Product Feed error](https://wordpress.org/support/topic/product-feed-error/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/product-feed-error/#post-14609385) * Hi [@edulab](https://wordpress.org/support/users/edulab/). Can you contact our support team directly at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)? Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Having Problems Connecting WooCommerce to Facebook](https://wordpress.org/support/topic/having-problems-connecting-woocommerce-to-facebook/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/having-problems-connecting-woocommerce-to-facebook/#post-14609367) * Hi [@alois2020](https://wordpress.org/support/users/alois2020/), thanks for providing the error you saw. This type of error is often fixed by disconnecting and reconnecting the Facebook plugin. Can you try doing that and see if it solves the problem? You can do this in the Connection tab in **Marketing > Facebook** in your site’s admin area. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] The Stripe payment process in woocommerce disappears.](https://wordpress.org/support/topic/the-stripe-payment-process-in-woocommerce-disappears-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/the-stripe-payment-process-in-woocommerce-disappears-2/#post-14593384) * Hi [@purodreams](https://wordpress.org/support/users/purodreams/). We’re of course sorry to hear that you had to switch to a different Stripe plugin, but I’m glad you were able to find a solution to your problem. I’m going to go ahead and mark this thread as resolved. Feel free to create a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Checkout Payment Gateway] Guest checkout page issues](https://wordpress.org/support/topic/guest-checkout-page-issues/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/guest-checkout-page-issues/#post-14589912) * Hi [@umbrossino95](https://wordpress.org/support/users/umbrossino95/)! I understand you’re having some issues with guest checkout. I’m seeing some errors on the page when I look at the browser’s JavaScript console, which could explain why things aren’t working. * It looks like this error might be coming from your theme. Could you try switching to a default theme like Twenty Twenty and see if the issue still happens? * If that doesn’t work, I’d recommend full conflict testing. This involves disabling plugins and your theme, so it may be easier to do this on a staging site, which is a duplicate site used for testing purposes. If you don’t have a staging site handy, you can use the [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin to easily create one. * Then, either on the staging site or your live site: * 1. Deactivate all plugins except for WooCommerce. 2. Switch your theme to a default one like Twenty Twenty. 3. Retest the issue. * If you’re not seeing the same problem with the site in this barebones setup, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until the issue resurfaces. * Let us know how that goes or if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Payfast Gateway] USA card transactions, possible?](https://wordpress.org/support/topic/usa-card-transactions-possible/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/usa-card-transactions-possible/#post-14589897) * Hi [@soloraven](https://wordpress.org/support/users/soloraven/). To clarify, while your store’s currency needs to be set to ZAR, there are various ways of offering currencies other than the base currency. * The best option for this would be [WooCommerce Multi-Currency](https://woocommerce.com/products/multi-currency/), which allows customers to make purchases on your store using their local currency( within a specific set of currencies configured by you), while leaving your base currency unaffected. * Another option would be the [Currency Converter Widget](https://woocommerce.com/products/currency-converter-widget/). This will _display_ prices in multiple currencies, but the transactions will actually done using your store’s base currency. This is a simpler approach, and would be the way to go if the Multi-Currency plugin doesn’t work for some reason. * I hope that was able to point you in the right direction! Let us know if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ShipStation for WooCommerce] Orders not importing to shipstation](https://wordpress.org/support/topic/orders-not-importing-to-shipstation/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/orders-not-importing-to-shipstation/#post-14586087) * Hi [@beccanoire](https://wordpress.org/support/users/beccanoire/)! Thanks for the additional information. Nothing about either your settings or system status report looks abnormal. * Do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date. * If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: [https://d.pr/i/zYVxgL](https://d.pr/i/zYVxgL) * Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look? Fatal error logs typically don’t include any sensitive information, but just line numbers in various plugin files. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Mapping desired Google Attributes](https://wordpress.org/support/topic/mapping-desired-google-attributes/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/mapping-desired-google-attributes/#post-14586058) * Hi [@cassi0712](https://wordpress.org/support/users/cassi0712/)! * > is it possible to map all desired Google Attributes like gtin, colour, material etc. automatically to the fields in the plugin section. We have them in attributes so far. * When you say “the fields in the plugin section,” which fields are you referring to, exactly? Can you send a screenshot? * If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) * There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] Import Custom Attributes](https://wordpress.org/support/topic/import-custom-attributes/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/import-custom-attributes/#post-14586043) * Hi Joe. Apologies, we close threads if there haven’t been responses for a week, but we usually post a message when we do this to avoid confusion. I can unresolve this thread. * Just to clarify, though, there isn’t much more that can be done from a support perspective on this issue. Per our [support policy](https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help, if you’d like. * You can also ask about this on the [WooCommerce Slack Community](https://woocommerce.com/community-slack/) or [WooCommerce FB group](https://www.facebook.com/groups/advanced.woocommerce/) which are great places for customization questions like this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Can not select catalog](https://wordpress.org/support/topic/can-not-select-catalog-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/can-not-select-catalog-2/#post-14574812) * Hi [@rayeason](https://wordpress.org/support/users/rayeason/). We’ve received your email. I’m going to go ahead and mark this thread as resolved since we’re communicating directly now. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Checkout Payment Gateway] Single Product](https://wordpress.org/support/topic/single-product-4/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/single-product-4/#post-14572855) * Hi [@jcreeper](https://wordpress.org/support/users/jcreeper/)! I understand that the PayPal button is appearing on single product pages, even when you don’t have this enabled. Can you send a screenshot (or multiple screenshots, if necessary) of your PayPal settings? If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) * There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Stripe Payment Request live mode requires SSL.](https://wordpress.org/support/topic/stripe-payment-request-live-mode-requires-ssl-5/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/stripe-payment-request-live-mode-requires-ssl-5/#post-14572772) * Hi [@foerster](https://wordpress.org/support/users/foerster/), thanks for confirming. Can you contact our support team directly at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)? We’d like to do some more in-depth troubleshooting that isn’t possible on a public forum. I’m resolving this thread since we’ll be communicating directly. Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Apple pay and Google pay not working efficiently with Woocommerce blocks](https://wordpress.org/support/topic/apple-pay-and-google-pay-not-working-efficiently-with-woocommerce-blocks/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/apple-pay-and-google-pay-not-working-efficiently-with-woocommerce-blocks/#post-14560506) * Hi [@pipin3000](https://wordpress.org/support/users/pipin3000/). Thanks for the logs. No, that looks normal. At this point, I think we would want to log into your staging site and take a look there. Can you contact our support team directly by going to [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)? This will allow us to troubleshoot this more deeply than we could on a public forum. Thanks! I’m going to resolve this thread as well since we’ll be communicating via email instead. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Checkout Payment Gateway] Paypal Express – Billing Address Lines Being Validated](https://wordpress.org/support/topic/paypal-express-billing-address-lines-being-validated/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/paypal-express-billing-address-lines-being-validated/#post-14556265) * Hi [@brianschroeter](https://wordpress.org/support/users/brianschroeter/). Sorry for the confusion here. The billing address fields can only be optional on the cart and product pages, not checkout. Even with this filter, they are still required when clicking the button from the checkout page. * Changing this would require a customization. Per our [support policy](https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Urgent problem – Prices shown without VAT](https://wordpress.org/support/topic/urgent-problem-prices-shown-without-vat/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 2 months ago](https://wordpress.org/support/topic/urgent-problem-prices-shown-without-vat/#post-14543165) * Hi [@krisleinatamm79](https://wordpress.org/support/users/krisleinatamm79/). Your tax settings shouldn’t contain any sensitive information, as this is just the tax rates for your store/product. * As for the system status report, the only potentially sensitive information here is your site URL. Everything else should be pretty basic info. If you’d like, though, you can contact our support team directly by going to [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/). If you decide to do that, please mention this thread so that we can resolve it. 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