Title: Austin M - a11n's Replies - page 7 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 91 through 105 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/6/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [6](https://wordpress.org/support/users/apmwebdev/replies/page/6/?output_format=md) 7 [8](https://wordpress.org/support/users/apmwebdev/replies/page/8/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/8/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Recovery Mode](https://wordpress.org/support/topic/recovery-mode-5/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years ago](https://wordpress.org/support/topic/recovery-mode-5/#post-14708989) * Hi [@salmouno3](https://wordpress.org/support/users/salmouno3/). Thanks for confirming that you don’t have access to the dashboard. In that case, you would want to find a way to access the files on your site through a method other than WP Admin, such as cPanel or FTP. Then, please remove the WooCommerce plugin folder from`/ wp-content/plugins`. Once you do, you will hopefully be able to access your dashboard again. You won’t be able to see your orders and other WooCommerce data, but you will be able to access that data again once you reinstall WooCommerce. It is not deleted, just hidden. * From there, you’ll want to figure out exactly what went wrong. If you have any plugins (aside from WooCommerce itself) that are out of date, I’d recommend updating them, along with your theme. * Then, try installing WooCommerce fresh. If this crashes your site again, take the steps above to remove the plugin once more, and then create a staging site once you’re able to access your dashboard again. A staging site is like a duplicate site used for testing purposes. Some hosting providers offer staging sites as part of their plans, but you should be able to use the [WP Staging plugin](https://wordpress.org/plugins/wp-staging/) to create one otherwise. * Then, on the staging site, deactivate all your plugins, switch to a default theme such as Twenty Twenty-One, and then once more install WooCommerce. If this doesn’t work, let us know, and we’ll help you troubleshoot further. * If it does work, reactivate your other plugins and theme one at a time and see if the problem resurfaces. If it does, you’ll know what WooCommerce is conflicting with. Let us know, and we’ll help you figure out the next steps. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Woocommerce blank page after login](https://wordpress.org/support/topic/woocommerce-blank-page-after-login/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years ago](https://wordpress.org/support/topic/woocommerce-blank-page-after-login/#post-14708903) * Hi [@maola](https://wordpress.org/support/users/maola/). Thanks for testing another browser. Can you post your system status report? You can find that by going to** WooCommerce > Status** in your site’s admin area, then clicking “Get system report,” then “Copy for support.” If a URL would be easier, it should be yoursite.com/ wp-admin/admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL. This doesn’t contain any sensitive information. * Additionally, do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to **WooCommerce > Status > Logs** in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date. * If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: [https://d.pr/i/zYVxgL](https://d.pr/i/zYVxgL) * Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look? * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] FACEBOOK PIXEL has multiple problem diagnosis errors](https://wordpress.org/support/topic/facebook-pixel-has-multiple-problem-diagnosis-errors/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years ago](https://wordpress.org/support/topic/facebook-pixel-has-multiple-problem-diagnosis-errors/#post-14703802) * Hi [@austinchui](https://wordpress.org/support/users/austinchui/)! Based on your error messages, this seems to be a known bug that has been reported to Facebook for WooCommerce developers. You can learn more about this bug here: [https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777](https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777) * The recommended steps for getting around this issue are the following: * 1) Check that your pixel is connected. You can troubleshoot pixel issues using the Facebook Pixel Helper Chrome extension. 2) Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses 3) Enable debug logging for the Facebook plugin on your site, and see if you are getting any obviously errors * If that doesn’t help, I recommend following the GitHub bug report above for any updates on how to fix the issue or when a fix will be released for it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Can’t link plugin to Facebook](https://wordpress.org/support/topic/cant-link-plugin-to-facebook/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years ago](https://wordpress.org/support/topic/cant-link-plugin-to-facebook/page/2/#post-14703784) * Hi [@petar777](https://wordpress.org/support/users/petar777/). We don’t offer phone or video support, but our live chat support should be able to do this. When you say the link didn’t seem to work, what do you mean, exactly? Can you not get to the page, or does the page not open a live chat for you? That would be the quickest way to get this resolved, so I’m hoping we can figure out what isn’t working with it so that we can get your site back up and running properly! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Unable to Complete Setup](https://wordpress.org/support/topic/unable-to-complete-setup-3/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years ago](https://wordpress.org/support/topic/unable-to-complete-setup-3/#post-14670215) * Hi [@choppex86](https://wordpress.org/support/users/choppex86/). Glad to hear that did the trick! Feel free to reach out in another thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] How to delete Google Merchant Centre Account](https://wordpress.org/support/topic/how-to-delete-google-merchant-centre-account/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years ago](https://wordpress.org/support/topic/how-to-delete-google-merchant-centre-account/#post-14657807) * Hi [@sanchitgoyal](https://wordpress.org/support/users/sanchitgoyal/). I understand you’re having a strange account issue with Google Merchant Center. * > Now since My account was created by the plugin it is fair to say that Automattic/ > Woocommerce / Plugin author or someone related to the team is the admin of > the account and only they can delete the account. This was confirmed by GMC > support as well. * While it’s true that your account would only be able to be deleted by the admin account if it’s a sub-account, your account would not be associated with Automattic’s accounts in any way. Are you able to see what the admin account is or who owns it? * Alternatively, can you simply disconnect that account rather than delete it, and then create a different GMC account that is not a sub-account? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Default “Sync and Hide” instead of “Show” when product copied to new draft](https://wordpress.org/support/topic/default-sync-and-hide-instead-of-show-when-product-copied-to-new-draft/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/default-sync-and-hide-instead-of-show-when-product-copied-to-new-draft/#post-14645491) * Hi [@regisbrisard](https://wordpress.org/support/users/regisbrisard/). I understand that copying a variable product changes the sync settings for the variations. * I haven’t seen this particular issue before. Do you have logging enabled for the Facebook plugin currently? If so, please find the latest log for it by going to **WooCommerce > Status > Logs** in your site’s admin area, opening the dropdown by the “View” button, and finding the most recent log file with “facebook” in the name, as shown here: [https://d.pr/i/zYVxgL](https://d.pr/i/zYVxgL). When you find it, click on it, then click the “View” button to view it. * Then, please copy the contents of the log into pastebin.com, click “Create new paste,” and then send us the resulting URL so that we can take a look. * If logging is not enabled for this plugin currently, please enable it, retest the issue, and then take the steps above to find the resulting log and send it to us. * If you’re not comfortable doing that on a public forum, please contact our support team directly by going to [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/). * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Guzzle error](https://wordpress.org/support/topic/guzzle-error-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/guzzle-error-2/#post-14645457) * Hi [@daniel_richard](https://wordpress.org/support/users/daniel_richard/). Thanks for the additional information. * > Would there be any other angle that I may have yet to try to solve this? * Yes, it looks like there might be an issue with Jetpack. Could you try disconnecting and reconnecting Jetpack, as described here: [https://jetpack.com/support/reconnecting-reinstalling-jetpack/](https://jetpack.com/support/reconnecting-reinstalling-jetpack/) * Let us know how that goes and we’ll go from there! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] not auto sync products](https://wordpress.org/support/topic/not-auto-sync-products/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/not-auto-sync-products/#post-14645200) * Hi [@congdr1996](https://wordpress.org/support/users/congdr1996/). There are some specific requirements you need to meet for products to be approved by Google. Can you make sure your products meet these requirements? You can see more information about this here: [https://docs.woocommerce.com/document/google-listings-and-ads/#product-feed-information](https://docs.woocommerce.com/document/google-listings-and-ads/#product-feed-information) * In addition, can you go to **Marketing > Google Listings & Ads > Product Feed** and make sure all your products are set to “Sync and Show” there? It should automatically mark all products as “Sync and Show” by default. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Checkout Payment Gateway] create_order_error Object { err: “JSON.parse: unexpected character at line 1](https://wordpress.org/support/topic/create_order_error-object-err-json-parse-unexpected-character-at-line-1/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/create_order_error-object-err-json-parse-unexpected-character-at-line-1/#post-14645178) * Hi [@frendeliko](https://wordpress.org/support/users/frendeliko/), thanks for letting us know! As it seems there’s nothing more we can do on our side, I’m going to mark this thread as resolved. Feel free to create a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce PayPal Checkout Payment Gateway] Too many orders with pending payment status](https://wordpress.org/support/topic/too-many-orders-with-pending-payment-status/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/too-many-orders-with-pending-payment-status/#post-14641700) * Hi [@lsjl1](https://wordpress.org/support/users/lsjl1/). OK, at this point, I think it would be good if you contacted our support team directly. Can you do that by going to [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)? That will allow us to get more information that wouldn’t be appropriate for a public forum, such as login credentials for the site that isn’t working. Thanks! I’ll mark this thread as resolved since we’ll continue this conversation via email instead. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] open_basedir problem](https://wordpress.org/support/topic/open_basedir-problem-4/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/open_basedir-problem-4/#post-14637858) * Hi [@bernike](https://wordpress.org/support/users/bernike/). Can you check with your host if there are permissions issues that could result in the error above? Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Order failed (WooCommerce) but success in stripS](https://wordpress.org/support/topic/order-failed-woocommerce-but-success-in-strips/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/order-failed-woocommerce-but-success-in-strips/#post-14613955) * Hi [@keybod](https://wordpress.org/support/users/keybod/). I understand you have a failed order where you actually did receive payment. * Can you give me any more information about this order? Was it paid with a credit card, or with some other payment method? If it was paid with some method other than credit card, do you have any other orders using this payment type that have succeeded? * Also, can you post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “ Copy for support.” If a URL would be easier, it should be yoursite.com/wp-admin/ admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] 3D Secure Stripe Problem](https://wordpress.org/support/topic/3d-secure-stripe-problem/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-stripe-problem/#post-14613900) * Hi [@wagnerd1109](https://wordpress.org/support/users/wagnerd1109/)! I understand you’re having some difficulties with 3D secure. When you say the customer gets no information for the second authentication, what do you mean exactly? * Also, have you confirmed that the payment sources you’re using are actually set up to be able to use 3D secure? Not all payment credit cards allow this. * In general, though, you shouldn’t need to set up anything special in order to use 3D secure authentication with the Stripe plugin. This should just work as long as you have it set up in your Stripe account. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Sorry, we are unable to process your payment at this time. Please retry later.](https://wordpress.org/support/topic/sorry-we-are-unable-to-process-your-payment-at-this-time-please-retry-later-13/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 1 month ago](https://wordpress.org/support/topic/sorry-we-are-unable-to-process-your-payment-at-this-time-please-retry-later-13/#post-14613886) * Hi [@roadreaper](https://wordpress.org/support/users/roadreaper/)! I understand you’re getting an error when trying to check out. * Do you currently have logging for the Stripe plugin enabled? If not, please enable it by going to WooCommerce > Settings > Payments > Stripe in your dashboard and clicking the checkbox labeled “Log debug messages.” * If you already had logging enabled, please find the log file by going to WooCommerce > Status > Logs, opening the dropdown menu, and looking for the Stripe log with the appropriate date. Once you find it, click it, then click the “View” button. * If you just enabled logging, please wait for the issue to happen again, and then find the log using the above steps. * Then, please copy the contents of the log into [https://pastebin.com](https://pastebin.com), click “Create new paste,” and then send the resulting link so that we can take a look. * Thanks! 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