Title: Austin M - a11n's Replies - page 48 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 706 through 720 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/47/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [47](https://wordpress.org/support/users/apmwebdev/replies/page/47/?output_format=md) 48 [49](https://wordpress.org/support/users/apmwebdev/replies/page/49/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/49/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] 403 errors in Analytics](https://wordpress.org/support/topic/403-errors-in-analytics/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 1 month ago](https://wordpress.org/support/topic/403-errors-in-analytics/#post-13031677) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Woocommerce Dashboard Not Loading](https://wordpress.org/support/topic/woocommerce-dashboard-not-loading/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 1 month ago](https://wordpress.org/support/topic/woocommerce-dashboard-not-loading/#post-13031676) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] verification email edit](https://wordpress.org/support/topic/verification-email-edit/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 1 month ago](https://wordpress.org/support/topic/verification-email-edit/#post-13031529) * Hi [@onyekaxt](https://wordpress.org/support/users/onyekaxt/). You can edit email templates by going to WooCommerce > Settings > Emails in your dashboard and clicking on the email you’d like to change. Note that this shows the “raw” version of the email template code, so you might need to do some digging to find the exact text you’d like to modify. If you want more of a visual editor, you’ll want to look into something like [this plugin](https://www.flycart.org/products/wordpress/woocommerce-email-customizer). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] “Your customer report has been sent to your email” Issue](https://wordpress.org/support/topic/your-customer-report-has-been-sent-to-your-email-issue/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/your-customer-report-has-been-sent-to-your-email-issue/#post-13020398) * Hi [@iparvez1](https://wordpress.org/support/users/iparvez1/). Thanks for posting your system status report, that gives us some insight into what is going on. The WC Admin reports use Action Scheduler to send emails, and I notice you have quite a few failed scheduled actions (100 of them). * If you go to `WooCommerce > Status > Scheduled Actions > Failed` in your dashboard and search for `wc-admin`, do you get any results? If so, what are the different values in the `Hook` column of the results? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Products](https://wordpress.org/support/topic/products-17/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/products-17/#post-13020255) * Hi [@richwalker](https://wordpress.org/support/users/richwalker/). I’m sorry you’re having trouble. I have some follow-up questions: * 1.Is it only the Products report that isn’t working? All other reports are working correctly? * 2. Is there anything unusual about your products? Do you have a lot of them? Were they imported? Anything like that? * 3. Do you see any errors in your browser console when you try to view the Products report? You can see how to view your browser console [here](https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis). * 4. Do you have any errors listed in your fatal error logs that correspond to when you tried to view the Products report? You can see those in WooCommerce > Status > Logs in your dashboard. Note that the fatal error logs, if you have any, are in UTC time, not your site’s local time. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Get Rid From Billing and Shipping Details](https://wordpress.org/support/topic/get-rid-from-billing-and-shipping-details/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/get-rid-from-billing-and-shipping-details/#post-13020224) * Thanks for the additional info [@osmanshahbaz](https://wordpress.org/support/users/osmanshahbaz/). Yes, this looks like a bug, although I think it is a bug unique to your site, as I am not able to reproduce it on my own local test site. I would recommend conflict testing to determine how this functionality is being added. You can do this using the Health Check and Troubleshooting [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/) plugin. The Troubleshooting Mode of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site. * These are the steps you should take: * 1. Back up your site. Many hosting providers offer a way to do this, and there is the Jetpack [https://www.jetpack.com](https://www.jetpack.com) plugin if your host does not provide this option. 2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself. 3. If the problem remains, go to Appearance > Themes in your dashboard, search for the Storefront theme, and install it (but do not activate it yet). 4. Turn on Troubleshooting Mode in the Health Check plugin by going to Tools > Site Health > Troubleshooting and clicking “Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode: 4. Switch your theme to Storefront. 5. Disable all plugins except for WooCommerce. 6. Repeat the action that is causing the problem. * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product name not showing in order confirmation](https://wordpress.org/support/topic/product-name-not-showing-in-order-confirmation/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/product-name-not-showing-in-order-confirmation/#post-13020193) * Thanks for the screenshot [@horsebutte](https://wordpress.org/support/users/horsebutte/). [@kevinbrands](https://wordpress.org/support/users/kevinbrands/) is this what your order confirmation emails look like? * [@horsebutte](https://wordpress.org/support/users/horsebutte/) you said that the orders dashboard also doesn’t show what products and quantities have been ordered. Are you referring to the order details page that you get to from WooCommerce > Orders in your dashboard? Did this issue just start recently? If so, does it line up with when you updated plugins or your theme? Any more details you can provide about the issue would be helpful. * Also, can both of you please post your system status report? I want to see if there’s any plugins in common besides WooCommerce. You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Products appear twice in search](https://wordpress.org/support/topic/products-appear-twice-in-search/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/products-appear-twice-in-search/#post-13020113) * OK. My guess would be that there’s something wrong here with the search functionality, specifically. It might be worth it to hire a developer to look over that code and troubleshoot it that way. We have a customizations page [here](https://woocommerce.com/customizations/) with resources for contacting a developer for help, if need be. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] lost product report data](https://wordpress.org/support/topic/lost-product-report-data/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/lost-product-report-data/#post-13020083) * Ah, OK. My guess is that there’s something in the migration process that didn’t happen properly. My recommendation would be to try to import those orders again. There are other free order migration tools out there as well, so it might make sense to try one of those if the same problem happens again. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Deactivate Nag Message Problem NOT Resolved](https://wordpress.org/support/topic/deactivate-nag-message-problem-not-resolved/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/deactivate-nag-message-problem-not-resolved/#post-13019982) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Product Export/Import compatibility with Elementor](https://wordpress.org/support/topic/woocommerce-product-export-import-compatibility-with-elementor-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/woocommerce-product-export-import-compatibility-with-elementor-2/#post-13019971) * OK, sounds good! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Remove “Login to see Prices”](https://wordpress.org/support/topic/remove-login-to-see-prices/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/remove-login-to-see-prices/#post-13010346) * Hi [@hozayrayz](https://wordpress.org/support/users/hozayrayz/)! This is not default WooCommerce functionality. WooCommerce normally shows prices to customers whether they are logged in or not. * It sounds like maybe your theme or another plugin is adding this. Can you think of a plugin/theme that might be adding this? If not, you can try disabling plugins and/or switching to a default theme to narrow down which one is causing it. You can also use the [Health Check and Troubleshooting](https://wordpress.org/plugins/health-check/) plugin to merely simulate this “conflict testing” process instead of having to actually change your site, which could be disruptive to your customers. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Get Rid From Billing and Shipping Details](https://wordpress.org/support/topic/get-rid-from-billing-and-shipping-details/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/get-rid-from-billing-and-shipping-details/#post-13010330) * Hi [@osmanshahbaz](https://wordpress.org/support/users/osmanshahbaz/). Once a user has made an order, it will save their billing and shipping address and populate this automatically. Is that not happening? * Or are you saying you don’t even want those fields to show up on the checkout page? For that, you would probably want to use CSS to hide the address fields. You can read more about how to do that [here](https://www.w3schools.com/css/css_display_visibility.asp). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Changing Email Template](https://wordpress.org/support/topic/changing-email-template-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/changing-email-template-2/#post-13010318) * Hi [@usat009](https://wordpress.org/support/users/usat009/). I don’t know of any email customizer plugins that would allow you to do this. You could use something like [AutomateWoo](https://woocommerce.com/products/automatewoo/) to essentially build a custom version of that email template using [variables](https://automatewoo.com/docs/variables/), and then use that email instead of the default WooCommerce one. * Alternatively, you could edit the existing email template by hand. For more information, see our documentation [here](https://docs.woocommerce.com/document/template-structure/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product name not showing in order confirmation](https://wordpress.org/support/topic/product-name-not-showing-in-order-confirmation/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years, 2 months ago](https://wordpress.org/support/topic/product-name-not-showing-in-order-confirmation/#post-13010292) * Hi [@kevinbrands](https://wordpress.org/support/users/kevinbrands/). No, this is not a known issue. Is there any pattern to this? Is it for certain products or customers, for example, or does it seem to be completely random? * Could you post an example of an email where this issue occurred? If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) Viewing 15 replies - 706 through 720 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/47/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [47](https://wordpress.org/support/users/apmwebdev/replies/page/47/?output_format=md) 48 [49](https://wordpress.org/support/users/apmwebdev/replies/page/49/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/49/?output_format=md)