Title: Austin M - a11n's Replies - page 40 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 586 through 600 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/39/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [39](https://wordpress.org/support/users/apmwebdev/replies/page/39/?output_format=md) 40 [41](https://wordpress.org/support/users/apmwebdev/replies/page/41/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/41/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Bug in version 1.3.0](https://wordpress.org/support/topic/bug-in-version-1-3-0/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/bug-in-version-1-3-0/#post-13214159) * OK, great! I’ll give some time for [@eborbon](https://wordpress.org/support/users/eborbon/) to respond in case things still aren’t working for them, but hopefully the issue is resolved now 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Dashboard panel reads wrong](https://wordpress.org/support/topic/dashboard-panel-reads-wrong/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/dashboard-panel-reads-wrong/#post-13214098) * Hi [@robword](https://wordpress.org/support/users/robword/), thanks for checking. I’ve reached out to our devs about this and will follow up once I hear back from them. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product Sort, Product Search, Add to Cart](https://wordpress.org/support/topic/product-sort-product-search-add-to-cart/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/product-sort-product-search-add-to-cart/#post-13214054) * Hi [@arnoldjewelers](https://wordpress.org/support/users/arnoldjewelers/), thanks for the additional information. I think it’s worth checking if a code conflict has prevented the WooCommerce plugin from installing correctly. Could you try the following: * 1. Disable your other plugins and switch to a default theme, such as Twenty Twenty. 2. Deactivate, delete, and then reinstall the WooCommerce plugin. 3. Go to ** WooCommerce > Status > Tools** and click **Update database**. 4. Try the product search and sorting again to see if they work. 5. If the product search/sort works with the site in “barebones” mode, reactivate your other plugins and then retest. 6. If the product search/sort still **doesn’t** work with the site in barebones mode, let us know, and we’ll help you troubleshoot further. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Issues with uploading CSV.](https://wordpress.org/support/topic/issues-with-uploading-csv/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/issues-with-uploading-csv/#post-13209909) * Hi [@hattrick90](https://wordpress.org/support/users/hattrick90/). Are you using the built-in CSV Importer? If so, you’ll want to use `External URL` and `Button text` for the column names, as shown in our sample CSV [here](https://github.com/woocommerce/woocommerce/blob/master/sample-data/sample_products.csv). These columns are only relevant for products with the `Type` of `external`. If these products do have the external type and are still not working, can you upload a copy of the import file to something like Google Docs and share the link so that we can take a look? Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] No longer compared data](https://wordpress.org/support/topic/no-longer-compared-data/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/no-longer-compared-data/#post-13209839) * Hi [@darkallman](https://wordpress.org/support/users/darkallman/). Can you post a screenshot of what this looks like on your site? If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] dashboard shows zero for new orders Created reports](https://wordpress.org/support/topic/dashboard-shows-zero-for-new-orders-created-reports/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/dashboard-shows-zero-for-new-orders-created-reports/#post-13209826) * Hi [@agstudio](https://wordpress.org/support/users/agstudio/), [@mshokry](https://wordpress.org/support/users/mshokry/). When you say your dashboard “shows zero for new order reports,” what do you mean exactly? Are you talking about the **Analytics > Orders** report? If so, are orders not showing up after a certain date, or is something else happening? * When you say you tried to rebuild the report, what do you mean by that? Are you referring to importing historical data? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Bug in version 1.3.0](https://wordpress.org/support/topic/bug-in-version-1-3-0/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/bug-in-version-1-3-0/#post-13209808) * Hi [@josver](https://wordpress.org/support/users/josver/), [@eborbon](https://wordpress.org/support/users/eborbon/). Did you still need help? Can you try updating to the newest version of the plugin, which is 1.3.2? * Also, if you remove the stand-alone plugin completely, do things work? Version 1.3.1 is included in WooCommerce Core. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Error with displaying reviews in WooCommerce Admin](https://wordpress.org/support/topic/error-with-displaying-reviews-in-woocommerce-admin/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/error-with-displaying-reviews-in-woocommerce-admin/#post-13209784) * Hi [@karawaggio](https://wordpress.org/support/users/karawaggio/). There should be more information about what caused these errors in WooCommerce > Status > Logs in your dashboard. If you go to that page and open the dropdown, do you see any logs with “fatal-errors” in the name? If so, what errors do you see there? Feel free to copy them into something like Pastebin and post the link, or post them directly into a post if they are not too long. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce catalog site with multiple “vendors”](https://wordpress.org/support/topic/woocommerce-catalog-site-with-multiple-vendors/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/woocommerce-catalog-site-with-multiple-vendors/#post-13209722) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] randomize default variable](https://wordpress.org/support/topic/randomize-default-variable/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/randomize-default-variable/#post-13195970) * Hi [@ershadzolfi](https://wordpress.org/support/users/ershadzolfi/), thanks for the clarification. I don’t know of a way to accomplish this with a plugin, so your customization is probably the right direction to go here. Per our [support policy](https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. You can also ask about this on the [WooCommerce Slack Community](https://woocommerce.com/community-slack/) or [WooCommerce FB group](https://www.facebook.com/groups/advanced.woocommerce/) which are great places for customization questions like this. * I will also leave this thread open in case any others have suggestions. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Dashboard panel reads wrong](https://wordpress.org/support/topic/dashboard-panel-reads-wrong/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/dashboard-panel-reads-wrong/#post-13195919) * Hi [@robword](https://wordpress.org/support/users/robword/), thanks for the clarification. Were you able to check the other analytics pages for similar errors? Was the dashboard widget the only place that seemed to be wrong? * Either way, this seems like it could be a caching issue of some sort. Do you have caching on your site? If so, I would try resetting the cache. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Move Attributes on Product Page](https://wordpress.org/support/topic/move-attributes-on-product-page/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/move-attributes-on-product-page/#post-13195866) * Hi [@supportitc](https://wordpress.org/support/users/supportitc/). * > which file should I edit to modify the single product page template? * A single template is built from multiple template files, as template elements are re-used in multiple places. Many templates also call functions that are defined elsewhere in the plugin code. For this reason, it’s tough to know which file includes the code you need to edit. A good place to start would be searching for the text string “Additional Information” in the WooCommerce plugin files and going from there. With some detective work, that should lead you to the section you need to change. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product Sort, Product Search, Add to Cart](https://wordpress.org/support/topic/product-sort-product-search-add-to-cart/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/product-sort-product-search-add-to-cart/#post-13195847) * [@arnoldjewelers](https://wordpress.org/support/users/arnoldjewelers/) it looks like we don’t have permission to view that link. Can you check the sharing settings? * Regardless, the fact that the tables weren’t created correctly is what we needed to know. Were you able to check your fatal error logs? Those would be in the dropdown in WooCommerce > Status > Logs in your dashboard, and should say “fatal- errors” somewhere in the title. I’m hoping there is a clue there as to why these tables can’t be created properly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Order history with product information](https://wordpress.org/support/topic/order-history-with-product-information/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/order-history-with-product-information/#post-13191656) * Hi [@beckyhowers](https://wordpress.org/support/users/beckyhowers/). * > I need a download of the orders we have received with the following information > per order: > Date > Order number Products within the order with corresponding amount the > customer was charged and VAT breakdown * None of the Analytics reports provide this exact breakdown. The Orders report, as you’ve seen, has the Net Sales, but no breakdown of taxes. (I’ll explain this below, but you can read about what “Net sales” refers to [here](https://docs.woocommerce.com/document/woocommerce-analytics/#section-8)). * The Revenue report does show taxes, but only the sum of all taxes for a specific date range, not broken down by individual order. * If this is something you’d like to see, feel free to open an issue on the WooCommerce Admin GitHub repo [here](https://github.com/woocommerce/woocommerce-admin). * You can also customize the reports to show this information. You can see examples of how to do that [here](https://github.com/woocommerce/woocommerce-admin/tree/master/docs/examples/extensions). * > Also, are you able to advise what the net value is in the order report (when > it is working). We utilise stripe. Is the net value reported the value charged > to the customer without VAT? Or is it the value charged to the customer without > VAT and the Stripe fee? * You can read more about this at the link above, but net sales is defined as “ Gross Sales – Returns – Coupons,” meaning gross sales with the value of returns and coupons subtracted. * Gross sales is defined as “Sale price of product(s) x quantity ordered. Does not include [read: does not take into account] refunds, coupons, taxes or shipping.” * So net sales does not include VAT. The Stripe fee is subtracted after the transaction occurs on your site, so WooCommerce does not see it and does not take this into account in the reports. - This reply was modified 6 years ago by [Austin M - a11n](https://wordpress.org/support/users/apmwebdev/). Reason: link formatting * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Admin] Analytics not displaying](https://wordpress.org/support/topic/analytics-not-displaying/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [6 years ago](https://wordpress.org/support/topic/analytics-not-displaying/#post-13191611) * Hi [@beckyhowers](https://wordpress.org/support/users/beckyhowers/). Thanks for the detailed explanation of your issue and what you’ve already tried. I assume you were referring to WooCommerce 4.2.2 and not WordPress 4.2.2, but I would definitely recommend updating either at this point if you haven’t already. The newest version of WooCommerce is 4.3.1, and the newest version of WordPress is 5.4.2. Are you still seeing the problem? 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