Title: Austin M - a11n's Replies - page 35 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 511 through 525 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/34/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [34](https://wordpress.org/support/users/apmwebdev/replies/page/34/?output_format=md) 35 [36](https://wordpress.org/support/users/apmwebdev/replies/page/36/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/36/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How can I use related products field with the import feed?](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/#post-13358261) * Hi Selim, * I’m guessing it would be the “Custom Related Products for WooCommerce: by Scott Nelle – 1.3” plugin. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Analytics not showing orders](https://wordpress.org/support/topic/woocommerce-analytics-not-showing-orders/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-analytics-not-showing-orders/#post-13340555) * Hi [@bozso21](https://wordpress.org/support/users/bozso21/)! WC Admin uses a tool called Action Scheduler to update its reports when changes are made to orders. Can you go to WooCommerce > Status > Scheduled Actions and click on the “Pending” tab? From there, search for `wc-admin`. Do any pending scheduled actions with a “Hook” containing `wc-admin` show up? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] woocommerce booking notifications](https://wordpress.org/support/topic/woocommerce-booking-notifications/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-booking-notifications/#post-13340537) * Hi [@reutrachel](https://wordpress.org/support/users/reutrachel/)! * > I’m using woocommerce booking. I want to edit the booking notifications email. * OK! Which one were you hoping to change? There are several, which you can read more about [here](https://docs.woocommerce.com/document/the-customer-booking-process/#section-3). You can also see the different emails in your email settings by going to **WooCommerce > Settings > Emails** in your site’s admin area. * > how can I change the send trigger for this email? * There is no way to do this using out-of-the-box functionality. You could either write a customization, or handle the email functionality using something like [AutomateWoo](https://woocommerce.com/products/automatewoo/). If you were to go the AutomateWoo route, you’d want to disable the default emails completely and instead create workflows to mimic that functionality (with your desired changes, obviously). * > how can I change the title and content? * AutomateWoo can do this as well, but this functionality is also available in simpler and cheaper plugins if that’s all you wanted to do. These plugins are third-party, but you can find them by Googling “WooCommerce customize emails” or similar. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Pop-Up WooCommerce Shops](https://wordpress.org/support/topic/pop-up-woocommerce-shops/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/pop-up-woocommerce-shops/#post-13340479) * Hi [@renegade34g](https://wordpress.org/support/users/renegade34g/). Yes, WooCommerce is perfect for that! It is open-source and free–there are no licensing fees. ( You would still need to pay for hosting, domain name registration, etc., but that applies to any website and is unrelated to WooCommerce specifically.) We have a doc called [Start with WooCommerce in 5 Steps](https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/) that sounds like something you’d be interested in. [WooCommerce Mad Simple: A Step-by-Step Tutorial [+ Resources]](https://www.wpbeginner.com/wp-tutorials/woocommerce-tutorial-ultimate-guide/) is a great article from WPBeginner that goes into a bit more detail about this topic. * We have the free [Storefront](https://woocommerce.com/storefront/) theme that works seamlessly with the WooCommerce plugin, and many payment gateways, such as [Stripe](https://woocommerce.com/products/stripe/), are free and easy to set up. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Cart empty for non-logged in users](https://wordpress.org/support/topic/cart-empty-for-non-logged-in-users/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/cart-empty-for-non-logged-in-users/#post-13340369) * Hi [@mmer12](https://wordpress.org/support/users/mmer12/)! As you’ve hinted at here, this sort of issue is almost always due to caching. Excluding the cart and checkout pages from caching is usually enough to fix this issue. Do you have that sort of fine-tuned control over your caching? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How can I use related products field with the import feed?](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/#post-13340353) * Hi Selim, * Thanks for clarifying and for the video. That gave me a much better idea of what you were talking about. I think this section on your site has been added by another plugin or your theme, as the related products are not able to be set manually using default WooCommerce functionality. If this is the case, you likely can export that information somehow, but it would depend on how exactly that information is stored. You can read more about adding custom import and export columns with the product CSV importer [here](https://docs.woocommerce.com/document/product-csv-importer-exporter/#section-10). * Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That might give me a clue as to how that functionality has been added. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How can I use related products field with the import feed?](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/#post-13336064) * Hi [@selimimre](https://wordpress.org/support/users/selimimre/). I wasn’t able to see your CSV, but thanks for the link to the product. If you’re using upsells and cross-sells, those both should have columns in the CSV. Those column names are `Upsells` and `Cross-sells`, respectively. You would use the SKUs or IDs in a comma-separated list for these columns. You can read more about upsells and cross-sells [here](https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/). * If you’re talking about the [Related Products section](https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3) that appears on some pages, that is set automatically based on the tags and categories of the product being viewed and can’t be set manually or imported/exported. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Parse error: syntax error, unexpected ‘:’, expecting error is showing](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/#post-13336049) * Hi [@adii123](https://wordpress.org/support/users/adii123/). Do you have access to your site through some other means? cpanel or FTP or anything like that? If so, I’d recommend going to `wp-content/plugins` in your site’s home directory and removing the WooCommerce folder completely. If need be, you can get a previous version of the plugin [here](https://wordpress.org/plugins/woocommerce/advanced/) and upload that to your plugins folder the same way. * Once you’re able to get access to your site, I’d recommend [creating a staging site](https://robotninja.com/blog/staging-environment-woocommerce/) and testing updates there first going forward. * With your staging site created, I would try disabling all plugins except for WooCommerce, switching to a default theme like Twenty Twenty, and then trying the update again. Hopefully, it is just the update itself that is broken, and things will work normally once the update is complete. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Search product on the backend](https://wordpress.org/support/topic/search-product-on-the-backend/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/search-product-on-the-backend/#post-13336035) * Hi [@feijon](https://wordpress.org/support/users/feijon/). I’m so glad to hear that things seem to be back to normal now! I’m going to go ahead and mark this thread as resolved. Feel free to create a new thread if you have any further questions. Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Product Grid changed after Woocommerce update](https://wordpress.org/support/topic/product-grid-changed-after-woocommerce-update/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/product-grid-changed-after-woocommerce-update/#post-13330280) * Hi [@darthur1972](https://wordpress.org/support/users/darthur1972/)! Yes, this is a setting that can be tweaked in the Appearance Customizer. I’m sorry your settings were changed to begin with, though. That shouldn’t have happened. To change the setting, go to Appearance > Customize in your dashboard, then click on “WooCommerce, then click on “Product Catalog.” In those settings, find the“ Products per row” setting and change it to 3. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Help Linking Download to Product](https://wordpress.org/support/topic/help-linking-download-to-product/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/help-linking-download-to-product/#post-13330271) * Hi [@horatius7](https://wordpress.org/support/users/horatius7/). How are you adding this spec sheet functionality? That is not part of WooCommerce by default. Is this through a plugin, or your theme, perhaps? * Seeing your system status report might shed some light on the situation. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Parse error: syntax error, unexpected ‘:’, expecting error is showing](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/#post-13330253) * Hi [@adii123](https://wordpress.org/support/users/adii123/)! I’d be glad to help you with this. Where is this error appearing? Are you still able to get to your dashboard? If so, WooCommerce still showing as active? Is the front end of your site affected at all? * If you’re able to, can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That will give me a better idea of what we’re dealing with here. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] 2nd and 3rd images of product don’t show up until hover](https://wordpress.org/support/topic/2nd-and-3rd-images-of-product-dont-show-up-until-hover/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/2nd-and-3rd-images-of-product-dont-show-up-until-hover/#post-13330233) * Hi [@devgohan](https://wordpress.org/support/users/devgohan/)! I’m seeing some JavaScript errors on that page. (You can see how to check for JavaScript errors on a webpage in your browser of choice by following the steps [here](https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis).) My guess would be that these are the reason for the image issues. My guess is that a code conflict is to blame here, so I would recommend conflict testing. You can use the [Health Check and Troubleshooting](https://wordpress.org/plugins/health-check/) plugin to make this easier. The “troubleshooting mode” of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site. * These are the steps you should take: * 1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as [WP Database Backup](https://wordpress.org/plugins/wp-database-backup/) that offer this functionality if backing up your database through your host is not an option. 2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself. 3. Turn on Troubleshooting Mode in the Health Check plugin by going to Tools > Site Health > Troubleshooting and clicking “ Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode: 4. Make sure your theme is set to Twenty Twenty. 5. Make sure all plugins are deactivated, and then activate WooCommerce. 6. Repeat the action that is causing the problem. * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How can I use related products field with the import feed?](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/#post-13330213) * Hi [@selimimre](https://wordpress.org/support/users/selimimre/)! Yes, this is possible. There is a built-in product importer and exporter that uses CSVs. You can read more about that [here](https://docs.woocommerce.com/document/product-csv-importer-exporter/). * For variations, specifically, I would also point you to our [variable product documentation](https://docs.woocommerce.com/document/variable-product/) if you’re not already aware of it, as variable products might be a better fit for your needs. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] basket is not visible on mobile](https://wordpress.org/support/topic/basket-is-not-visible-on-mobile/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/basket-is-not-visible-on-mobile/#post-13330194) * Hi [@palmtoplates](https://wordpress.org/support/users/palmtoplates/)! This would most likely be a theme setting. Not all themes are optimized for mobile. I’d reach out to your theme developer or hire a third party dev to tweak this for you. Per our [support policy](https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. 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