Title: Austin M - a11n's Replies - page 34 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 496 through 510 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/33/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [33](https://wordpress.org/support/users/apmwebdev/replies/page/33/?output_format=md) 34 [35](https://wordpress.org/support/users/apmwebdev/replies/page/35/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/35/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Can’t update to 4.5.1](https://wordpress.org/support/topic/cant-update-to-4-5-1/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/cant-update-to-4-5-1/#post-13390116) * Hi [@ostseestuermer](https://wordpress.org/support/users/ostseestuermer/)! Do you see any more information about this in your fatal error logs? Those would be at WooCommerce > Status > Logs in your dashboard. (Click on the dropdown next to the View button and see if there are any log files with “fatal-errors” in the name.) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Parse error: syntax error, unexpected ‘:’, expecting error is showing](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/#post-13390115) * Great, I’m glad to hear it! I’ll leave the thread open for a little longer in case other people have the same issue and upgrading their PHP version doesn’t fix the issue, but hopefully that will do it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Phantom Orders](https://wordpress.org/support/topic/phantom-orders/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/phantom-orders/#post-13390112) * Hi [@lukaraujo](https://wordpress.org/support/users/lukaraujo/), thanks for posting your system status report. I’m seeing 9,303 orders in the post type counts section, which implies there are several orders that aren’t being counted even among the total. I think we’ll need to take a look at your dashboard. It looks like you’re using a few of our premium plugins, so you should qualify for premium support. We can’t ask for credentials on the forums, so you’ll want to reach out to our support team directly at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) or [support@woocommerce.com](https://wordpress.org/support/users/apmwebdev/replies/page/34/support@woocommerce.com?output_format=md) so that we can get that information and check out what is going on. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Add to cart Ajax & Shopping Cart problems](https://wordpress.org/support/topic/add-to-cart-ajax-shopping-cart-problems/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/add-to-cart-ajax-shopping-cart-problems/#post-13390084) * Great, I’m glad you were able to figure it out! Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Add to cart Ajax & Shopping Cart problems](https://wordpress.org/support/topic/add-to-cart-ajax-shopping-cart-problems/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/add-to-cart-ajax-shopping-cart-problems/#post-13379100) * > Just an update with the CSV, I tested it on another site and it worked perfectly. * Hi Oliver! Good to know about the lack of fatal error logs and the product CSV working on a different site. Do let us know what your host says. * In the interest of crossing all our T’s and dotting all our I’s, I should mention that you could also try switching to a different default theme, such as Twenty Twenty. That shouldn’t matter, at least in theory, but most of our testing is done with Twenty Twenty or Storefront, so it’s possible that there is a quirk with Twenty Seventeen that causes the same issue as your normal theme. This seems pretty unlikely, though. - This reply was modified 5 years, 11 months ago by [Austin M - a11n](https://wordpress.org/support/users/apmwebdev/). Reason: a word * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Carrinho não traduz](https://wordpress.org/support/topic/carrinho-nao-traduz/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/carrinho-nao-traduz/#post-13378948) * Hi [@welderferreira](https://wordpress.org/support/users/welderferreira/)! I’d be happy to help you, but I only speak English. Is that OK? I translate your question as: * > Nothing I do translates the cart, how to proceed? I installed the loco and > the translation is ok, but Proceed To Checkout continues * Is that correct? If so, there are a few things to try: * 1. Make sure that you’ve translated all instances of the string “Proceed to checkout,” if there’s more than one instance of it. * 2. Make sure that that string isn’t showing up in another plugin or your theme. If it is, translate it in the other plugin/theme as well. * 3. If you have any sort of caching enabled on your site, clear the cache. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How can I use related products field with the import feed?](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/how-can-i-use-related-products-field-with-the-import-feed/#post-13378899) * Hi [@selimimre](https://wordpress.org/support/users/selimimre/)! I’m not sure if it works or not. It would depend on how the data is stored. If it is stored the same way as other product information, it should work with the CSV importer, but otherwise it might prove difficult. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Add to cart Ajax & Shopping Cart problems](https://wordpress.org/support/topic/add-to-cart-ajax-shopping-cart-problems/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/add-to-cart-ajax-shopping-cart-problems/#post-13378855) * Hi [@ojsmith79](https://wordpress.org/support/users/ojsmith79/). Thanks for the detailed explanation and the system status report. I see the behavior you describe, but I’m not seeing any JavaScript errors when I look in my browser console on those pages, which is odd. There are two things I would do going forward: * 1. See if there are any fatal error logs. You can check these by going to WooCommerce > Status > Logs in your dashboard. Open the dropdown by the “View” button and see if there are any logs there with “fatal-errors” in the name. If so, those might give some clue as to what is going on. * 2. If the fatal error logs don’t exist or don’t have anything helpful, reach out to your host and let them know you’re having difficulties with ajax on your site. There might be some sort of security setting that is preventing that from working correctly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Phantom Orders](https://wordpress.org/support/topic/phantom-orders/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/phantom-orders/#post-13378830) * Hi [@lukaraujo](https://wordpress.org/support/users/lukaraujo/)! Are “total” and “completed” the only options with the orders? There are no other statuses listed, such as “processing,” “pending,” etc.? I would assume that the other orders would be under a different status. Also, that screenshot is from WooCommerce > Orders in your dashboard, correct? * If there are no other statuses listed, are you using any sort of caching on your site? If so, I would try clearing that cache and seeing if the problem fixes itself. * If neither of those suggestions help, could you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking“ Get system report,” then “Copy for support.” * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Plugin first atlantic commerce](https://wordpress.org/support/topic/plugin-first-atlantic-commerce/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-first-atlantic-commerce/#post-13378814) * Hi [@roxirewal25452867](https://wordpress.org/support/users/roxirewal25452867/)! We’ll need to take a look at your account. Can you please contact our support team directly by going to [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) or emailing us at [support@woocommerce.com](https://wordpress.org/support/users/apmwebdev/replies/page/34/support@woocommerce.com?output_format=md)? A public forum is not an ideal place to discuss this. Thanks! 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] WooCommerce Analytics not showing orders](https://wordpress.org/support/topic/woocommerce-analytics-not-showing-orders/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/woocommerce-analytics-not-showing-orders/#post-13377423) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How to setup a pizza with different ingredient options](https://wordpress.org/support/topic/how-to-setup-a-pizza-with-different-ingredient-options/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/how-to-setup-a-pizza-with-different-ingredient-options/#post-13358415) * Hi [@bgbs](https://wordpress.org/support/users/bgbs/)! There are a few ways you could accomplish this: * 1. The way that is closest in a technical sense to what you’ve envisioned conceptually is [Composite Products](https://woocommerce.com/products/composite-products/). Essentially, the product would be a “kit” where you would add different ingredients until you got the configuration you wanted. You could also limit certain categories of ingredients to keep customers from using ingredient combinations that didn’t make sense (e.g., only allowing them to choose one type of sauce). * 2. A simpler and cheaper way would be to use [Product Add-Ons](https://woocommerce.com/products/product-add-ons/). Using this method, you could make each ingredient be an add-on, and customers could add what they wanted. You don’t get the same kind of fine-tuned control of conditional logic with this method as with Composite Products, but I think most of the same functionality would be there. You can make add-ons required, and could make something like sauce type a multiple choice add-on, so they have to choose one out of several options. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Pop-Up WooCommerce Shops](https://wordpress.org/support/topic/pop-up-woocommerce-shops/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/pop-up-woocommerce-shops/#post-13358320) * > It seems it’s possible this could be run on AWS or Azure. Is there some kind of drawback to doing it on these instead of what you listed for hosting? * No, those will work. I believe the hosts in that doc are mentioned specifically because they have plans that are geared towards WooCommerce store owners who might not be as tech-savvy. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Cart empty for non-logged in users](https://wordpress.org/support/topic/cart-empty-for-non-logged-in-users/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/cart-empty-for-non-logged-in-users/#post-13358303) * Hi [@mmer12](https://wordpress.org/support/users/mmer12/), * > I tried to turn off all caching plugs that had been installed, to no avail. Ideas for next steps? * Can you give me more detail on what “development mode” is? You mentioned that it seemed to solve the problem and disabled caching, but turning off caching plugins did not help, so I’m wondering if there’s something else development mode does that fixes the issue. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Parse error: syntax error, unexpected ‘:’, expecting error is showing](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 11 months ago](https://wordpress.org/support/topic/parse-error-syntax-error-unexpected-expecting-error-is-showing/#post-13358276) * Hi all! Were you able to try the update with all plugins disabled and a default theme? * > Update; service side is running PHP version: 5.6.40 and Woo suggest upgrading > this to 7.2 * Yes, you should definitely update your PHP version if you’re running an old version of PHP. Did this solve your problem [@davercheshire](https://wordpress.org/support/users/davercheshire/)? Viewing 15 replies - 496 through 510 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/33/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [33](https://wordpress.org/support/users/apmwebdev/replies/page/33/?output_format=md) 34 [35](https://wordpress.org/support/users/apmwebdev/replies/page/35/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/35/?output_format=md)