Title: Austin M - a11n's Replies - page 2 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 16 through 30 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] products can sync](https://wordpress.org/support/topic/products-can-sync/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/products-can-sync/#post-15348110) * Hi [@olafvangastel](https://wordpress.org/support/users/olafvangastel/). * > This should be done automatically with the setup right? * Ideally, yes, but in practice, sometimes invalid characters get saved. To check this, go to [http://christelaldenhoven.nl/wp-admin/options.php](http://christelaldenhoven.nl/wp-admin/options.php). This will show you the different values stored in the WP Options table in your database. The key you’re looking for is `wc_facebook_external_business_id`. * Let us know how that goes and we’ll go from there! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Could not retrieve Facebook Business Extension System User](https://wordpress.org/support/topic/could-not-retrieve-facebook-business-extension-system-user-3/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/could-not-retrieve-facebook-business-extension-system-user-3/#post-15344817) * Hi Tamas, * > Thankyou, now I cheack and is theier > Id business * Great! In that case, the only issue is the one in [the GitHub issue](https://github.com/woocommerce/facebook-for-woocommerce/issues/2148), which, unfortunately, is as yet unresolved. Feel free to follow the issue above for progress on this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Could not retrieve Facebook Business Extension System User](https://wordpress.org/support/topic/could-not-retrieve-facebook-business-extension-system-user-3/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/could-not-retrieve-facebook-business-extension-system-user-3/#post-15344631) * Hi Tamas. Thanks for the additional information. * > Is not their all what I have is: > wpwa_wc_admin_notes wpwa_wc_admin_note_actions > wpwa_wc_category_lookup wpwa_wc_customer_lookup wpwa_wc_download_log wpwa_wc_order_coupon_lookup > wpwa_wc_order_product_lookup wpwa_wc_order_stats wpwa_wc_order_tax_lookup wpwa_wc_product_meta_lookup > wpwa_wc_rate_limits wpwa_wc_reserved_stock wpwa_wc_tax_rate_classes wpwa_wc_webhooks * It looks like these are WooCommerce-specific tables. Going by the table names above, the `wc_facebook_external_business_id` item would be in `wpwa_options`. No `wc` in the table name. Does that help you track it down? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Facebook now adding main product on-top of its variants. Should just be variants](https://wordpress.org/support/topic/facebook-now-adding-main-product-on-top-of-its-variants-should-just-be-variants/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/facebook-now-adding-main-product-on-top-of-its-variants-should-just-be-variants/#post-15321712) * Hi [@silentkv](https://wordpress.org/support/users/silentkv/). * > I can fix it but I was hoping to identify the problem at its root instead of fixing it afterwards. * Yes, that is understandable. Unfortunately, because it appears to be unique to products synced with Printful, there must be something there that is causing issues. * Would you be able to try conflict testing? So disable every plugin except for Printful, Facebook, and WooCommerce, and switch to a default theme, and then see if the synced products work correctly? If so, reactive your other plugins and theme one by one, testing after each, until the issue resurfaces. It’s possible that the issue isn’t with just Printful, but Printful in combination with something else. * You could try this on a staging site if doing it on your live site would be too disruptive, although this can get tricky when connecting to outside services like Printful and Facebook. You could use the [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin to create the staging site if you don’t have one handy. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] How to delete Google Merchant Centre Account](https://wordpress.org/support/topic/how-to-delete-google-merchant-centre-account/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/how-to-delete-google-merchant-centre-account/page/2/#post-15312640) * Hi [@abdulbaradia](https://wordpress.org/support/users/abdulbaradia/). We can also delete your sub-account on our end. Please contact us at support (at) woocommerce. com with the website or account ID and we can delete the account for you. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ShipStation for WooCommerce] Woo/ShipStation – Orders Not Passing](https://wordpress.org/support/topic/woo-shipstation-orders-not-passing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/woo-shipstation-orders-not-passing/#post-15312378) * Hi [@ned38](https://wordpress.org/support/users/ned38/)! I understand you’re having some issues with the XML sent to ShipStation. * Did ShipStation ever work on your site? If so, did this issue coincide with any site updates, such as plugin or theme updates? * Also, can you post your system status report? You can find that by going to ** WooCommerce > Status** in your site’s admin area (or `https://yoursite.com/wp- admin/admin.php?page=wc-status&tab=status`, replacing “yoursite.com” with your site’s actual URL), then clicking “Get system report,” then “Copy for support.” * Thanks! - This reply was modified 4 years, 6 months ago by [Austin M - a11n](https://wordpress.org/support/users/apmwebdev/). Reason: formatting * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] Can´t complete configuration.](https://wordpress.org/support/topic/cant-complete-configuration/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/cant-complete-configuration/#post-15312330) * Hi [@cbeagrecia](https://wordpress.org/support/users/cbeagrecia/). * > When try to complete configuration, show: “Configuration could not be completed. > Please try again later.” * Can you send a screenshot of where you’re seeing this error? If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) * There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Google for WooCommerce] How to Change Product Category afterwards?](https://wordpress.org/support/topic/how-to-change-product-category-afterwards/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/how-to-change-product-category-afterwards/#post-15306389) * Hi [@silentkv](https://wordpress.org/support/users/silentkv/). * > Hi, I sell mostly shirts but I’m experimenting with art prints. My flow is > I use Printful, to Woocommerce, To Google and Facebook. I have the Google Listings& > Ads plugin but how would I change the Simple Product>Google Listings & Ads> > Product Attributes from the clothing options it gives me to artwork? * Yes, you can change the prints so that they don’t show clothing-specific options. These options are showing up because the prints have erroneously been put into the “Apparel & Accessories” product category. You’d want to change this to something else more appropriate. * For more information about product categories, find the “product category” section in Google’s [Product Data Specification](https://support.google.com/merchants/answer/7052112?visit_id=637375187523344394-3314254785&rd=1) docs. * Let us know if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Problem excluding country](https://wordpress.org/support/topic/problem-excluding-country/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-excluding-country/#post-15296581) * Hi [@iteasyinformatica](https://wordpress.org/support/users/iteasyinformatica/). Can you post a screenshot of the page where you’re selecting which countries to enable for the different payment methods? If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) * There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) * Also, can you post your system status report? You can find that by going to ** WooCommerce > Status** in your site’s admin area (or `yoursite.com/wp-admin/admin. php?page=wc-status&tab=status` , replacing “yoursite.com” with your site’s actual URL), then clicking “Get system report,” then “Copy for support.” * Thanks! * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[Storefront] Related products and Category products not showing 2 in a row on mobile](https://wordpress.org/support/topic/related-products-and-category-products-not-showing-2-in-a-row-on-mobile/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/related-products-and-category-products-not-showing-2-in-a-row-on-mobile/#post-15290796) * Hi [@devildad](https://wordpress.org/support/users/devildad/)! * > Related products and Category products not showing 2 in a row on mobile. * Are you referring to the Categories section on your home page? I do see that this collapses to one column on mobile. * If this is what you’re referring to, this is most likely going to be a theme configuration or customization issue, but we might be able to help you configure it. * Can you send us your system status report? You can find that by going to **WooCommerce > Status** in your site’s admin area, then clicking “Get system report,” then“ Copy for support.” * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] default variation and language problem](https://wordpress.org/support/topic/default-variation-and-language-problem/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/default-variation-and-language-problem/#post-15266566) * Hi [@muhammed782](https://wordpress.org/support/users/muhammed782/), thanks for doing that. At this point, it would be a good idea to contact our support team directly at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/). That will allow us to get more sensitive information to help get to the bottom of this issue. Thanks! * I’m going to go ahead and mark this as resolved since you’ll be contacting us directly. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] [Google Listings & Ads] Custom listing price / can’t update code](https://wordpress.org/support/topic/google-listings-ads-custom-listing-price-cant-update-code/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 6 months ago](https://wordpress.org/support/topic/google-listings-ads-custom-listing-price-cant-update-code/#post-15262477) * Hi [@danielmk](https://wordpress.org/support/users/danielmk/)! I understand you’re trying to update a product to use a discounted price, and are trying to customize the plugin to accomplish this. * To clarify, why do you need to customize the plugin in order to do this? If you update the price in WooCommerce, it should sync that price to your Google product feed as well. * Or is the issue that you want the product in your Google product feed to be different than the WooCommerce product in some way? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Issue with Scripts Loading Locally](https://wordpress.org/support/topic/issue-with-scripts-loading-locally/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 7 months ago](https://wordpress.org/support/topic/issue-with-scripts-loading-locally/#post-15236419) * Hi [@adamlinux](https://wordpress.org/support/users/adamlinux/). * > I’ve had a reoccurring issue with some JS scripts loading locally instead of > via Stripe. This is causing a 404 error on checkout and not moving payments > past pending. * That is definitely odd. * > The server is not the issue either, we’ve duplicated the site to a different > domain on the same server and we don’t get the issue. * Are there any security settings or general configuration issues on the first domain that could be interfering with the site’s ability to communicate with Stripe? * Also, can you send me your system status report? You can find that by going to** WooCommerce > Status** in your site’s admin area (or [https://www.thedorsetmeatcompany.co.uk/wp-admin/admin.php?page=wc-status](https://www.thedorsetmeatcompany.co.uk/wp-admin/admin.php?page=wc-status)), then clicking “Get system report,” then “Copy for support.” * Thanks! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WooPayments: Integrated WooCommerce Payments] Good plugin but bad for getting paid](https://wordpress.org/support/topic/good-plugin-but-bad-for-getting-paid/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 7 months ago](https://wordpress.org/support/topic/good-plugin-but-bad-for-getting-paid/#post-15229769) * Hi [@essexsignanddesign](https://wordpress.org/support/users/essexsignanddesign/). Thanks the honest feedback. The deposit schedule with new accounts can definitely be confusing since it works a little differently than with established accounts. I’ll pass this feedback onto our payments team to see if there’s a way we can make this more transparent so there’s no doubt about what is going on. Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] recurring woocommerce subscription is not auto renewing](https://wordpress.org/support/topic/recurring-woocommerce-subscription-is-not-auto-renewing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [4 years, 7 months ago](https://wordpress.org/support/topic/recurring-woocommerce-subscription-is-not-auto-renewing/#post-15226234) * Hi [@rajuisk](https://wordpress.org/support/users/rajuisk/). Thanks for the system status report. Since this issue involves one of our premium plugins, [WooCommerce Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/), we ask that you contact our support team directly at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) about this. * Note that you will need a current subscription to the WooCommerce Subscriptions plugin to be eligible for support, so please purchase or renew your subscription to this plugin so we can help troubleshoot this issue for you if you don’t have a subscription to it currently. * I’m going to mark this thread as resolved. I’d recommend creating a new thread if you have further questions. * Thanks! Viewing 15 replies - 16 through 30 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) 2 [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)