Title: Austin M - a11n's Replies - page 18 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 256 through 270 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/17/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [17](https://wordpress.org/support/users/apmwebdev/replies/page/17/?output_format=md) 18 [19](https://wordpress.org/support/users/apmwebdev/replies/page/19/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/19/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Display labels for Billing/Shipping Address](https://wordpress.org/support/topic/display-labels-for-billing-shipping-address-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/display-labels-for-billing-shipping-address-2/#post-13747474) * Hi [@theodor09i](https://wordpress.org/support/users/theodor09i/). I understand you want to modify the text of an email. * Doing this would require modifying the email template. The most straightforward way to do this is modifying the template manually, which you can read about here: [https://docs.woocommerce.com/document/template-structure/](https://docs.woocommerce.com/document/template-structure/) * There are also plugins out there that will allow you to modify the text of emails in a more user-friendly way, or you can rebuild the email from scratch using a plugin like [AutomateWoo](https://woocommerce.com/products/automatewoo/) and use this custom version instead of the default email. This would allow you to put whatever information you wanted. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Redirecting to 3DS](https://wordpress.org/support/topic/redirecting-to-3ds/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/redirecting-to-3ds/#post-13747471) * Hi [@mnppdt28](https://wordpress.org/support/users/mnppdt28/). 3DS is an extra layer of security that some payment gateways offer, where the customer is required to complete an additional verification step when paying. Stripe (one of the most common payment gateways used with WooCommerce) has a good overview of 3DS here: [https://stripe.com/docs/payments/3d-secure](https://stripe.com/docs/payments/3d-secure). Some of the information there is specific to the Stripe plugin, but much of it is applicable to all payment gateways that offer 3DS. * As for why the order did not update, that depends on several factors. First, what payment gateway did this order use? * Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Related Products Text](https://wordpress.org/support/topic/related-products-text/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/related-products-text/#post-13747465) * Hi [@totalcy](https://wordpress.org/support/users/totalcy/). The related products for a product are those that share a category or tag with the product. The system does not differentiate between the products that share a tag vs. a category; it’s all one related product pool. Therefore, differentiating between them would require a customization. I’ll leave the thread open in case others have suggestions for this, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. You can also ask about this on the [WooCommerce Slack Community](https://woocommerce.com/community-slack/) or [WooCommerce FB group](https://www.facebook.com/groups/advanced.woocommerce/) which are great places for customization questions like this. * Changing the text of the related products heading would also require a customization, but that would likely be a bit easier to achieve, as you could just modify some text in the template file. For more information on this, see our documentation [here](https://docs.woocommerce.com/document/template-structure/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[NSFW] [WooCommerce] page not found](https://wordpress.org/support/topic/page-not-found-364/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/page-not-found-364/#post-13746152) * Hi [@jahromy](https://wordpress.org/support/users/jahromy/). To clarify, you mean that you can’t get to the wp-admin area of your site when WooCommerce is installed because you get redirected? That definitely doesn’t sound right. What is on the page that has the id 254? * Redirects are not part of the base WooCommerce plugin, but there might be a WooCommerce extension that adds this. Do you have any WooCommerce extensions installed that have any sort of redirect functionality? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] product detail page crashs](https://wordpress.org/support/topic/product-detail-page-crashs/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/product-detail-page-crashs/#post-13746087) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] This pixel’s microdata is incomplete or incorrectly formatted](https://wordpress.org/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/#post-13737222) * Thanks for the screenshots [@lauralazin](https://wordpress.org/support/users/lauralazin/)! For the issue with Pixel, I think the issue there is that pixels created through the Business Manager are not supported. Only “Personal Ad Account” pixels will work with the plugin on WooCommerce. I apologize, I should have picked up on that before, as you did mention you created the new pixel with the Business Manager. Was the old pixel created this way as well? * I believe the product sync issue is separate. Would you please try using the “ Reset Facebook metadata” and/or “Delete product(s) on Facebook” snippets to see if that gets them to sync properly? You can see those snippets here: [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) * You can either add these snippets to your theme’s functions.php file, or use a dedicated snippets plugin like Code Snippets to do this instead. [https://wordpress.org/plugins/code-snippets/](https://wordpress.org/plugins/code-snippets/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] virtual item](https://wordpress.org/support/topic/virtual-item/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/virtual-item/#post-13732708) * Hi [@any12](https://wordpress.org/support/users/any12/). * > On an initial order from PayPal, the payment was put on temporary hold/pending > and a message in the email said …’update the status of your virtual product > sale’… ‘if your item doesn’t need to be shipped, update the order status and > your payment will be available within 7 days after verification…’ * I would reach out to PayPal about this. It sounds like this is unrelated to WooCommerce. You could try setting the product type to virtual to see if that would make a difference as well. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] woocommerce error](https://wordpress.org/support/topic/woocommerce-error-35/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/woocommerce-error-35/#post-13732658) * Hi [@bserghey](https://wordpress.org/support/users/bserghey/)! Thanks for posting the error and system status report. It looks like the error is from your theme, although it’s unclear if that is related to the issue or not. * I’d recommend conflict testing. To do this, disable all plugins except for WooCommerce and switch to a default theme, then see if the issue still happens. If you can’t do this on your live site, you can create a staging site by following one of the methods outlined here: [https://robotninja.com/blog/staging-environment-woocommerce/](https://robotninja.com/blog/staging-environment-woocommerce/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Filter by price not showing](https://wordpress.org/support/topic/filter-by-price-not-showing-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/filter-by-price-not-showing-2/#post-13732604) * Hi [@joyce2020](https://wordpress.org/support/users/joyce2020/). No, I’m not sure what changed there. The button is the correct functionality. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] product feed currency](https://wordpress.org/support/topic/product-feed-currency/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/product-feed-currency/#post-13732565) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] This pixel’s microdata is incomplete or incorrectly formatted](https://wordpress.org/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/#post-13727998) * One last thing: Can you send us a screenshot of the Facebook “meta box” on the edit product screen? This is the section on the right side that shows information about the product on Facebook. When properly synced, it displays the Facebook item id which is a direct link to the product on the Facebook shop page. When not synced, it says “not yet synced,” and when incorrectly synced, it might list the variation id, but not the Facebook id and link. * If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] This pixel’s microdata is incomplete or incorrectly formatted](https://wordpress.org/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/this-pixels-microdata-is-incomplete-or-incorrectly-formatted-2/#post-13727944) * Hi [@lauralazin](https://wordpress.org/support/users/lauralazin/)! Thanks for your detailed explanation of the issue and your system status report. Can you also provide us the following information: * 1. Is your site connected to Facebook currently? If so, you should see all the id’s and names of the page, catalog, and business at WooCommerce > Facebook. * 2. Are the products set to “sync and show,” as described here: [https://docs.woocommerce.com/document/facebook-for-woocommerce/#section-6](https://docs.woocommerce.com/document/facebook-for-woocommerce/#section-6)? * 3. If the answer to the above two questions is “yes,” can you turn on debug logging and trigger a sync by making a product update? Then, check the facebook logs by going to WooCommerce > Status > Logs in your dashboard, opening the dropdown by the “View” button, and finding the facebook logs there. Once you find the one from today, could you copy the contents of the log into pastebin.com, click“ Create new paste,” and then share the link so that we could take a look? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] shortcode for product add ons](https://wordpress.org/support/topic/shortcode-for-product-add-ons/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/shortcode-for-product-add-ons/#post-13727705) * Hi [@tomaslanzarini](https://wordpress.org/support/users/tomaslanzarini/), thanks for clarifying. I don’t know of a way to control how add-ons are displayed programmatically like this. I’ll leave the thread open in case others have a solution, though. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Cannot Access WP-Admin When Woocommerce Active](https://wordpress.org/support/topic/cannot-access-wp-admin-when-woocommerce-active/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-access-wp-admin-when-woocommerce-active/#post-13727656) * Great, I’m glad you were able to figure it out [@timmer81](https://wordpress.org/support/users/timmer81/)! Don’t hesitate to reach out again if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] review email and name placeholder missing](https://wordpress.org/support/topic/review-email-and-name-placeholder-missing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 8 months ago](https://wordpress.org/support/topic/review-email-and-name-placeholder-missing/#post-13727641) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! Viewing 15 replies - 256 through 270 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/17/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [17](https://wordpress.org/support/users/apmwebdev/replies/page/17/?output_format=md) 18 [19](https://wordpress.org/support/users/apmwebdev/replies/page/19/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/19/?output_format=md)