Title: Austin M - a11n's Replies - page 14 | WordPress.org --- # Austin M - a11n [ ](https://wordpress.org/support/users/apmwebdev/) * [Profile](https://wordpress.org/support/users/apmwebdev/) * [Topics Started](https://wordpress.org/support/users/apmwebdev/topics/) * [Replies Created](https://wordpress.org/support/users/apmwebdev/replies/) * [Reviews Written](https://wordpress.org/support/users/apmwebdev/reviews/) * [Topics Replied To](https://wordpress.org/support/users/apmwebdev/replied-to/) * [Engagements](https://wordpress.org/support/users/apmwebdev/engagements/) * [Favorites](https://wordpress.org/support/users/apmwebdev/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 196 through 210 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/13/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [13](https://wordpress.org/support/users/apmwebdev/replies/page/13/?output_format=md) 14 [15](https://wordpress.org/support/users/apmwebdev/replies/page/15/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/15/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Minimize Messenger Chat Window on Startup](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/#post-13863589) * OK, sounds good! Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How to appear the category image on product search?](https://wordpress.org/support/topic/how-to-appear-the-category-image-on-product-search/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/how-to-appear-the-category-image-on-product-search/#post-13863568) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Service Unavailable Issue](https://wordpress.org/support/topic/service-unavailable-issue/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/service-unavailable-issue/#post-13849957) * Hi [@ace_eca](https://wordpress.org/support/users/ace_eca/). Thanks for the additional information. * I went to your checkout page, but I wasn’t able to see a 503 error in the console there (or any other errors, for that matter). I checked the cart page as well and tried with both an empty and a full cart, but everything seemed to work fine. Do you still see the error when you visit the page? * A 503 implies that your site’s own server wasn’t ready to handle the request, which we typically only see if there’s something happening on the hosting side of things, like a large spike in traffic or server maintenance. Was your site or hosting provider experiencing heavy traffic when this happened, or was anything down for maintenance then that you know of? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Single product page : image of gallery cropped at the first tour](https://wordpress.org/support/topic/single-product-page-image-of-gallery-cropped-at-the-first-tour/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/single-product-page-image-of-gallery-cropped-at-the-first-tour/#post-13849935) * Thanks [@kambro](https://wordpress.org/support/users/kambro/). Nothing in your system status report is jumping out as being a likely candidate for causing this issue. Do you know if this issue started after an update? If so, you could try( temporarily) disabling whatever plugin you updated to see if that causes different behavior. * If the issue didn’t start with an update, or you don’t remember when it started, I’d recommend full conflict testing. You can use the [Health Check and Troubleshooting](https://wordpress.org/plugins/health-check/) plugin to make this easier. The “troubleshooting mode” of this plugin will allow you to simulate how your site would look and behave with plugins disabled and a default theme without actually changing the site. * These are the steps you should take: * 1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as [WP Database Backup](https://wordpress.org/plugins/wp-database-backup/) that offer this functionality if backing up your database through your host is not an option. This is important to do if you need to update a number of plugins in the next step, but isn’t as crucial otherwise. 2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself. 3. Turn on Troubleshooting Mode in the Health Check plugin by going to Tools > Site Health > Troubleshooting and clicking “Enable Troubleshooting Mode.” Then, while in Troubleshooting Mode: 4. Make sure your theme is set to Twenty Twenty. 5. Make sure all plugins are deactivated, and then activate WooCommerce. 6. Repeat the action that is causing the problem. * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Minimize Messenger Chat Window on Startup](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/#post-13849906) * You’re welcome! * Is it OK if I mark this thread resolved? Doing this doesn’t mean the issue is resolved, it just means we close the thread since we can’t make any more progress on the issue at this time. We’re just waiting on the devs at this point. If you have any further questions about this issue, though, I’d be happy to answer them! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Can not save product sync setting – facebook for woocommerce](https://wordpress.org/support/topic/can-not-save-product-sync-setting-facebook-for-woocommerce/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/can-not-save-product-sync-setting-facebook-for-woocommerce/#post-13849797) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Set up USPS Shipping without Box Packing or Label Printing](https://wordpress.org/support/topic/set-up-usps-shipping-without-box-packing-or-label-printing/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/set-up-usps-shipping-without-box-packing-or-label-printing/#post-13849796) * Hi [@cschonhaut](https://wordpress.org/support/users/cschonhaut/). Thanks for the video showing the issue. That’s definitely not normal and shouldn’t be happening. Are you using the WooCommerce Tax automated tax calculation, or the built-in WooCommerce tax functionality? * Also, can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Minimize Messenger Chat Window on Startup](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/#post-13846239) * Hi [@hliltd](https://wordpress.org/support/users/hliltd/). I’m sorry for the frustration. If you’d like, you can follow along on the GitHub issue about this feature [here](https://github.com/facebookincubator/facebook-for-woocommerce/issues/1226). The feature is planned, but it has not been implemented yet. There are a few duplicate issues for it as well. You can see all the open issues concerning messenger with the Facebook plugin [here](https://github.com/facebookincubator/facebook-for-woocommerce/issues?q=is%3Aissue+is%3Aopen+messenger). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] wrong tax calculation](https://wordpress.org/support/topic/wrong-tax-calculation-6/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/wrong-tax-calculation-6/#post-13845738) * Hi [@gera2220](https://wordpress.org/support/users/gera2220/). I understand you’re having some issues with tax calculation. Can you post screenshots of your tax settings and the issue as it appears in the cart? If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * [http://skitch.com/](http://skitch.com/)* [http://getcloudapp.com/](http://getcloudapp.com/) * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) * There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/) * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Service Unavailable Issue](https://wordpress.org/support/topic/service-unavailable-issue/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/service-unavailable-issue/#post-13845734) * Hi [@ace_eca](https://wordpress.org/support/users/ace_eca/). I’m sorry you’re getting service unavailable errors on your site. * To clarify, where are you seeing these errors? Do you see them in the logs, are are you unable to access certain parts of your site? * Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Diagnostic problems AddToCart event](https://wordpress.org/support/topic/diagnostic-problems/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/diagnostic-problems/#post-13844766) * We’ve recently reached out to Facebook directly to try to get some clarity regarding the “Invalid Match Key” warning. * While no specific resolution has been provided, we do now know this from their replies: * – This warning only occurs with server to server events (added in Facebook for WooCommerce v2.0) – It can be the result of a platform issue – which wouldn’t be fixable from within the plugin – Facebook will not share more specific event data for privacy reasons – There aren’t any events in the plugin’s logs with missing user_agents or ip_addresses * Facebook has assured us that they’re looking into providing more information for this error in a future release, such as showing the affected URL and the parameter and what is wrong with it. They did also mention, however, that even with some additional details, it would not likely be able to be resolved by the plugin, as it can be at the platform level. * They weren’t able to pass along an expected date for release, though did mention that they usually see some features/improvements added after the December holidays. * It seems that at this moment, we’ll need to wait for this release before looking at the Invalid Match Key parameter further. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Setting up tax when no tax is added?](https://wordpress.org/support/topic/setting-up-tax-when-no-tax-is-added/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/setting-up-tax-when-no-tax-is-added/#post-13844698) * > Thanks [@apmwebdev](https://wordpress.org/support/users/apmwebdev/), the set > up in the admin has the reminder notice to set up tax, but I guess I can just > hide this now? I was worried I hadn’t done something because that was showing, > but it all seems to be working, fingers crossed. * Oh, gotcha. Yes, I can see why this would be disconcerting. Feel free to dismiss this alert. You should be good to go! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Single product page : image of gallery cropped at the first tour](https://wordpress.org/support/topic/single-product-page-image-of-gallery-cropped-at-the-first-tour/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/single-product-page-image-of-gallery-cropped-at-the-first-tour/#post-13844690) * Hi [@kambro](https://wordpress.org/support/users/kambro/), thanks for confirming that the issue is still present with another theme. This would seem to indicate that the issue was due to a conflict with a plugin rather than your theme. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] How to customize All Product block](https://wordpress.org/support/topic/how-to-customize-all-product-block/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/how-to-customize-all-product-block/#post-13844674) * Hi [@macarrier](https://wordpress.org/support/users/macarrier/). There is some limited functionality for customizing the output of the All Products block built into WooCommerce. You can use the “Filter Products by Attribute,” “Filter Products by Price,” and “Active Product Filters” blocks to give customers filter options for the All Products block. * For altering the default output, though, you would need a customization. How were you hoping to customize it? Per our [support policy](https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a [customizations page](https://woocommerce.com/customizations/) with resources for contacting a developer for help. You can also ask about this on the [WooCommerce Slack Community](https://woocommerce.com/community-slack/) or [WooCommerce FB group](https://www.facebook.com/groups/advanced.woocommerce/) which are great places for customization questions like this if you don’t get an answer in this thread. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Meta for WooCommerce] Minimize Messenger Chat Window on Startup](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/) * [Austin M – a11n](https://wordpress.org/support/users/apmwebdev/) * (@apmwebdev) * [5 years, 7 months ago](https://wordpress.org/support/topic/minimize-messenger-chat-window-on-startup/#post-13844587) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions! Viewing 15 replies - 196 through 210 (of 1,207 total) [←](https://wordpress.org/support/users/apmwebdev/replies/page/13/?output_format=md) [1](https://wordpress.org/support/users/apmwebdev/replies/?output_format=md) [2](https://wordpress.org/support/users/apmwebdev/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/apmwebdev/replies/page/3/?output_format=md)… [13](https://wordpress.org/support/users/apmwebdev/replies/page/13/?output_format=md) 14 [15](https://wordpress.org/support/users/apmwebdev/replies/page/15/?output_format=md)… [79](https://wordpress.org/support/users/apmwebdev/replies/page/79/?output_format=md) [80](https://wordpress.org/support/users/apmwebdev/replies/page/80/?output_format=md) [81](https://wordpress.org/support/users/apmwebdev/replies/page/81/?output_format=md) [→](https://wordpress.org/support/users/apmwebdev/replies/page/15/?output_format=md)