Title: Antonio Candela's Replies | WordPress.org --- # Antonio Candela [ ](https://wordpress.org/support/users/antoiub/) * [Profile](https://wordpress.org/support/users/antoiub/) * [Topics Started](https://wordpress.org/support/users/antoiub/topics/) * [Replies Created](https://wordpress.org/support/users/antoiub/replies/) * [Reviews Written](https://wordpress.org/support/users/antoiub/reviews/) * [Topics Replied To](https://wordpress.org/support/users/antoiub/replied-to/) * [Engagements](https://wordpress.org/support/users/antoiub/engagements/) * [Favorites](https://wordpress.org/support/users/antoiub/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 765 total) 1 [2](https://wordpress.org/support/users/antoiub/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/antoiub/replies/page/3/?output_format=md)… [49](https://wordpress.org/support/users/antoiub/replies/page/49/?output_format=md) [50](https://wordpress.org/support/users/antoiub/replies/page/50/?output_format=md) [51](https://wordpress.org/support/users/antoiub/replies/page/51/?output_format=md) [→](https://wordpress.org/support/users/antoiub/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] WordPress 7](https://wordpress.org/support/topic/wordpress-7-4/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [5 days, 1 hour ago](https://wordpress.org/support/topic/wordpress-7-4/#post-18934075) * Hi [@chefspuntozero](https://wordpress.org/support/users/chefspuntozero/) and [@nmcjosh](https://wordpress.org/support/users/nmcjosh/), * Thanks for reaching out! * Quick clarification on WordPress 7 support: **Complianz is already compatible with WordPress 7**. There are still some Compatibility API refinements we’re working on internally, but the plugin itself is fully functional on this version. * [@nmcjosh](https://wordpress.org/support/users/nmcjosh/) , regarding the specific fatal error you’ve shared, this is actually the first time we’ve received a report of this kind, so it’s not a known issue on our end. To investigate it properly and roll out a fix, could you please open a dedicated support ticket at [https://complianz.io/support](https://complianz.io/support) using the following subject line so we can prioritize and track it correctly: * **Subject:** `Fatal error on plugin activation - WordPress 7.0 compatibility ( array_key_exists on null)` * In the email, please include: - The full stack trace you posted here - Your PHP version - Whether the free version of Complianz was previously installed on the site - Any other active plugins that might be relevant * With that information, we’ll be able to look into it directly and ship a fix in the next plugin release. * Thanks a lot for the detailed report, it really helps! * Best regards, Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Latest update breaks translations](https://wordpress.org/support/topic/latest-update-breaks-translations/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [1 week ago](https://wordpress.org/support/topic/latest-update-breaks-translations/#post-18931109) * Hi [@szponix](https://wordpress.org/support/users/szponix/) , * Thanks for your patience! We’ve shipped the fix in the latest plugin release, which you can download either here on WordPress.org or directly from the Plugins section of your wp-admin. Best,Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Missing French translations](https://wordpress.org/support/topic/missing-french-translations-3/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [1 week ago](https://wordpress.org/support/topic/missing-french-translations-3/#post-18931108) * Hi [@vito33](https://wordpress.org/support/users/vito33/), * Thanks for your patience! We’ve shipped the fix in the latest plugin release, which you can download either here on WordPress.org or directly from the Plugins section of your wp-admin. * Best, Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Cookie Banner Delay not Working](https://wordpress.org/support/topic/cookie-banner-delay-not-working/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [1 week, 3 days ago](https://wordpress.org/support/topic/cookie-banner-delay-not-working/#post-18928522) * Hi [@filipemendespt](https://wordpress.org/support/users/filipemendespt/) , * Thanks for reaching out. * Yes, the code from the guide is still fully functional and compatible with the latest versions of Complianz, so there’s no need to worry about it being outdated. * If you’re not seeing the delay take effect on your side, the most likely culprit is **caching**, which often interferes with this kind of behavior. I’d recommend excluding Complianz from your caching/optimization plugins following this guide: [https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/](https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/). * Once caching is properly excluded, clear all caches (site, browser, CDN if applicable) and test again in an incognito window. * As for debugging whether the code is actually being executed, you can use a small debug snippet like the one in this gist, which I’ve personally verified works correctly with the delay function: [https://gist.github.com/tonai126/6535a0605c8ce56b449dffe657dc8447](https://gist.github.com/tonai126/6535a0605c8ce56b449dffe657dc8447). * Best, Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Cannot block Meetergo widget](https://wordpress.org/support/topic/cannot-block-meetergo-widget/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [1 week, 3 days ago](https://wordpress.org/support/topic/cannot-block-meetergo-widget/#post-18928511) * Hi [@mrmatteastwood](https://wordpress.org/support/users/mrmatteastwood/) , * Thanks for reaching out! * I had a chance to test this on my side and managed to block it successfully using a slightly different approach. The reason the Script Center URL blocker isn’t catching `https://cal.meetergo.com` is that the iframe in question bypasses the standard blocking mechanism, so the URL-based block doesn’t apply to it. * The reliable solution in this case is to wrap the iframe in a **Consent Area Block**, which prevents the iframe from loading entirely until the user gives consent. You can follow the official guide for this here: [https://complianz.io/gutenberg-block-consent/](https://complianz.io/gutenberg-block-consent/). * For the actual HTML structure to use, you can reference the example shared in this WordPress support thread, which covers a very similar case: [https://wordpress.org/support/topic/unable-to-block-iframe-2/](https://wordpress.org/support/topic/unable-to-block-iframe-2/). * I hope this helps. * Kind regards, Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Admin panel not loading – REST API 403 on complianz/v1/fields/get](https://wordpress.org/support/topic/admin-panel-not-loading-rest-api-403-on-complianz-v1-fields-get/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [1 week, 3 days ago](https://wordpress.org/support/topic/admin-panel-not-loading-rest-api-403-on-complianz-v1-fields-get/#post-18928471) * Hi [@eclom](https://wordpress.org/support/users/eclom/), * Thank you for reaching out. * When the REST API responds with 40x errors (like the 403 you’re seeing), the issue is always server-side and not something internal to the plugin itself. This usually points to something on your server, hosting environment, or security layer blocking specific endpoints, rather than a Complianz misconfiguration. * To troubleshoot this properly, I’d recommend going through these two guides which cover exactly this kind of scenario: 1. **REST API troubleshooting and endpoint exclusion:** [https://complianz.io/errors-on-complianz-rest-api-troubleshooting-endpoint-exclusion/](https://complianz.io/errors-on-complianz-rest-api-troubleshooting-endpoint-exclusion/) 2. **Debugging blank screens in Complianz:** [https://complianz.io/debug-blank-screen-in-complianz/](https://complianz.io/debug-blank-screen-in-complianz/) * They walk you through the most common causes and how to resolve them. * Best regards, Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Cookiedatabase.org not syncing correctly](https://wordpress.org/support/topic/cookiedatabase-org-not-syncing-correctly/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks ago](https://wordpress.org/support/topic/cookiedatabase-org-not-syncing-correctly/#post-18924669) * Hi [@emite](https://wordpress.org/support/users/emite/), * We have a dedicated guide that covers exactly this issue and walks you through how to resolve it step by step: [https://complianz.io/website-scan-stuck-at-75/](https://complianz.io/website-scan-stuck-at-75/). * Just follow the steps outlined there and the scan should complete properly afterwards. Let me know if you run into any issues along the way. Best,Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Best beginner-friendly setup for GA4 + WooCommerce events + Complianz ?](https://wordpress.org/support/topic/best-beginner-friendly-setup-for-ga4-woocommerce-events-complianz/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks ago](https://wordpress.org/support/topic/best-beginner-friendly-setup-for-ga4-woocommerce-events-complianz/#post-18924664) * Hi Jessica, * Thanks for the detailed update on your progress! * A first thing to double-check on your side: make sure you’ve actually **submitted/ published the changes** inside your GTM container. The GTM Preview mode shows the tag firing correctly because it uses the workspace, but if the container hasn’t been published, GA4 won’t receive any data on the live site. * Beyond that, I’d recommend taking a look at similar tutorials, which walk through this kind of setup step by step: [https://www.youtube.com/watch?v=JnAai6_G-Uw](https://www.youtube.com/watch?v=JnAai6_G-Uw). * I’m sorry, but we don’t provide direct assistance for Google-specific issues ( GTM configuration, GA4 setup, Measurement ID troubleshooting, etc.), as that falls outside our scope. For these topics, I’d kindly point you to Google’s own help pages and documentation, which are very useful and cover end-to-end setups in detail. * Kind regards, Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Consent Banner Not Displaying on Mobile Devices Despite “Show Everywhere”](https://wordpress.org/support/topic/consent-banner-not-displaying-on-mobile-devices-despite-show-everywhere/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/consent-banner-not-displaying-on-mobile-devices-despite-show-everywhere/#post-18922790) * Hi Matthew, * At this point, I think we can confidently rule out that the issue is on Complianz’s side, since the banner is working correctly across various devices. * The most likely cause now is something specific to the browser or device you’re using on your end. Privacy-focused browsers like **Brave**, or any installed ** ad blockers / privacy extensions**, are often configured to block consent banners and similar elements automatically, which would explain exactly the behavior you’re seeing. * If you’d like to confirm this, you could try opening the site in a different browser on your phone (e.g. stock Chrome with no extensions) or temporarily disabling any privacy extensions you might have installed. * If you need further help, feel free to open a new thread. Best,Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Complianz causes WooCommerce block-based checkout error for Admin.](https://wordpress.org/support/topic/complianz-causes-woocommerce-block-based-checkout-error-for-admin/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/complianz-causes-woocommerce-block-based-checkout-error-for-admin/#post-18922768) * Hi [@james-feaver](https://wordpress.org/support/users/james-feaver/), * Thanks for reaching out, and apologies for the inconvenience you’re experiencing. * This kind of behavior usually happens when something gets blocked by the consent plugin and the dependency chain between WooCommerce and Complianz breaks. Could you confirm whether consent has been accepted on the page when you encounter the error? That would be the first thing to rule out. * If you need to test the checkout flow specifically from the WP admin area without having to deal with the consent banner each time, you can exclude that page from the banner entirely by following this guide: [https://complianz.io/excluding-pages-from-the-cookie-banner/](https://complianz.io/excluding-pages-from-the-cookie-banner/). This should do the trick for you, since the issue doesn’t occur in the visitor view. As for the debug log information, that’s actually not related to our plugin, it’s coming from `disable-dashboard-for-woocommerce`.I hope this helps.Best,Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Missing French translations](https://wordpress.org/support/topic/missing-french-translations-3/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/missing-french-translations-3/#post-18922735) * Hi Mitch, * Thank you for reaching out, and apologies for the translation issues you’re experiencing! We’re already aware of this and a fix will be shipped in the next plugin release. * Thanks a lot for your patience in the meantime. Best,Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Consent Banner Not Displaying on Mobile Devices Despite “Show Everywhere”](https://wordpress.org/support/topic/consent-banner-not-displaying-on-mobile-devices-despite-show-everywhere/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/consent-banner-not-displaying-on-mobile-devices-despite-show-everywhere/#post-18922716) * Hi Matthew, * Thanks a lot for the additional details and observations! * Could you try clearing your mobile browser’s cache and reloading the site? Sometimes mobile browsers can hold on to cached versions for a long time, which would also explain why you’ve never seen the banner appear on your phone. * On my end, I tested the site from desktop using mobile user-agent emulation for both iPhone and Android (Pixel), and the banner appears and works correctly in both cases. I’ve attached a screenshot for reference: [https://prnt.sc/j5DfVIfCmc_O](https://prnt.sc/j5DfVIfCmc_O). * Once you’ve cleared the cache, please try accessing the site again in a fresh session and let me know if the banner shows up. BR,Antonio - This reply was modified 2 weeks, 2 days ago by [Antonio Candela](https://wordpress.org/support/users/antoiub/). Reason: typo * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Age Gate + Complianz – Unable to interact with the age verification buttons.](https://wordpress.org/support/topic/age-gate-complianz-unable-to-interact-with-the-age-verification-buttons/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks, 2 days ago](https://wordpress.org/support/topic/age-gate-complianz-unable-to-interact-with-the-age-verification-buttons/#post-18922711) * Hi [@atypiclab](https://wordpress.org/support/users/atypiclab/) , * Thanks for the detailed report, and please accept our apologies for the late reply on this. * I spent some time trying to reproduce the issue on my end using the Age Gate plugin ([https://wordpress.org/plugins/age-gate/](https://wordpress.org/plugins/age-gate/)), but I wasn’t able to replicate the problem you described. On my test setup, the Complianz banner appeared in front of the Age Gate banner without any interaction issues, and I could click the age verification buttons normally. * To dig into this properly, could you kindly help us with a couple of things: 1. **A short screen recording** (via Loom or any similar platform) showing the issue in action, including your Age Gate plugin settings, that would give us a much clearer picture of how everything is configured on your side. 2. **Information about the theme you’re currently using** on the affected site, themes can introduce CSS conflicts that affect the `pointer-events` behavior, so this detail is important. * I also had a look at the test link you shared ([https://test-domaine-ampelhus.atypic-lab.fr/](https://test-domaine-ampelhus.atypic-lab.fr/)), but the site appears to be missing most of its content/styling, which makes it hard to use as a reliable test environment. For comparison, when I tested on a clean Gutenberg-based theme, the issue did not appear at all. * Without being able to reproduce the issue on our side, it’s tricky to give you a concrete fix, but with a Loom and the theme details we should be able to make much faster progress. * Looking forward to your reply. Best,Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Huge cmplz_transients](https://wordpress.org/support/topic/huge-cmplz_transients/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks, 3 days ago](https://wordpress.org/support/topic/huge-cmplz_transients/#post-18922521) * Hi [@stekky81](https://wordpress.org/support/users/stekky81/) , * Thanks for the detailed report. * On a site publishing a lot of articles with embedded YouTube videos, this data can build up and start affecting database performance. We’ve logged this internally for our developers to investigate, so we can look at the best way to handle this for high-volume sites. * I’ll keep this thread updated as we make progress. Thank you again for the report and for your patience.Best,Antonio * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Consent Banner Not Displaying on Mobile Devices Despite “Show Everywhere”](https://wordpress.org/support/topic/consent-banner-not-displaying-on-mobile-devices-despite-show-everywhere/) * Plugin Support [Antonio Candela](https://wordpress.org/support/users/antoiub/) * (@antoiub) * [2 weeks, 3 days ago](https://wordpress.org/support/topic/consent-banner-not-displaying-on-mobile-devices-despite-show-everywhere/#post-18922514) * Hi [@mmk175](https://wordpress.org/support/users/mmk175/), * Thanks for the detailed report and apologies for the inconvenience! * To get to the bottom of this, could you kindly share the URL of your site so we can check the mobile view directly on our end? Without seeing the live site it’s quite hard to pinpoint what might be going wrong specifically on mobile. * In the meantime, here are a couple of things worth checking on your side: * **1. Exclude Complianz from SG Optimizer cache** * The most likely culprit when behavior differs between desktop and mobile is ** caching**, especially with SG Optimizer in the mix. Caching plugins sometimes serve different cached versions for mobile/desktop, and if Complianz scripts are being delayed or stripped out on mobile, the banner can fail to render. Please follow this guide to exclude Complianz properly from your caching setup: [https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/](https://complianz.io/javascript-delay-in-wp-rocket-and-other-caching-and-optimization-plugins/) * **2. Clarification on “Show everywhere”** * Just to clarify a small but important point: the “Show everywhere” setting you mentioned actually refers to the **Manage Consent** feature, which controls how users can re-access and modify their consent **after** it’s been given (i.e. the small icon that lets them revisit their preferences). It does not control the visibility of the initial consent banner itself. * That said, our consent banner doesn’t have any setting that restricts it based on mobile vs desktop user agent, so the banner should appear the same way across all devices unless something external (caching, theme conflict, JS error) is interfering. * Looking forward to the site URL so we can investigate further. * Kind regards, Antonio Viewing 15 replies - 1 through 15 (of 765 total) 1 [2](https://wordpress.org/support/users/antoiub/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/antoiub/replies/page/3/?output_format=md)… [49](https://wordpress.org/support/users/antoiub/replies/page/49/?output_format=md) [50](https://wordpress.org/support/users/antoiub/replies/page/50/?output_format=md) [51](https://wordpress.org/support/users/antoiub/replies/page/51/?output_format=md) [→](https://wordpress.org/support/users/antoiub/replies/page/2/?output_format=md)